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How can you drive results and exceed expectations in the hospitality industry?

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The hospitality industry is one of the most competitive and dynamic sectors in the world. It requires constant innovation, adaptation, and customer satisfaction to survive and thrive. If you want to drive results and exceed expectations in the hospitality industry, you need to master some key skills and strategies that can help you stand out from the crowd and deliver exceptional value to your guests, employees, and stakeholders. Here are six tips to help you achieve that goal.

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Eduardo Humberto

CEO | CFO | Diretor | Executivo | Controller | Administrativo-Financeiro

1 Know your market

The first step to driving results and exceeding expectations in the hospitality industry is to understand your target market and their needs, preferences, and behaviors. You need to conduct market research, analyze customer feedback, and monitor industry trends to identify your niche, your competitive advantage, and your opportunities for growth. You also need to segment your market and tailor your products, services, and marketing to each segment. By knowing your market, you can create a unique value proposition that attracts and retains loyal customers.

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Eduardo Humberto

CEO | CFO | Diretor | Executivo | Controller | Administrativo-Financeiro
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Para gerar resultados excepcionais e superar as expectativas no setor de hospitalidade, é importante priorizar a excelência no atendimento ao cliente, promover a personaliza??o da experiência, investir em treinamento e capacita??o da equipe, adotar tecnologias inovadoras e manter uma abordagem proativa na resolu??o de problemas. A cria??o de um ambiente acolhedor, aliada a uma abordagem centrada no cliente e à busca constante por melhorias, n?o apenas atende às expectativas, mas também estabelece um padr?o elevado de qualidade que diferencia positivamente a marca no competitivo setor de hospitalidade.

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Francisco De Esteban Plata

Hostelería y turismo.
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Milo Canarias es una empresa especializada en la alimentación de hoteles y establecimientos turísticos en las Islas Canarias. Ofrecemos una amplia gama de productos y servicios adaptados a las necesidades de cada cliente, garantizando la calidad y frescura de los alimentos. Su equipo de especialistas en alimentación trabaja para ofrecer opciones saludables y deliciosas que satisfagan a los huéspedes y mejoren la experiencia gastronómica en los hoteles.

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2 Optimize your operations

The second step to driving results and exceeding expectations in the hospitality industry is to optimize your operations and ensure efficiency, quality, and safety. You need to implement best practices, standards, and procedures for every aspect of your business, from front desk to housekeeping to food and beverage. You also need to leverage technology, automation, and data to streamline your processes, reduce costs, and improve performance. By optimizing your operations, you can increase productivity, profitability, and customer satisfaction.

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Francisco De Esteban Plata

Hostelería y turismo.
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Milo Food Solutions es una empresa de distribución de alimentación con una alta especialización en el canal Horeca y sobre todo en el sector hotelero, con más de 30 a?os de experiencia. Poseemos delegaciones en Palma de Mallorca, Andalucía, Canarias y Marruecos y actualmente está en plena expansión internacional

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3 Empower your team

The third step to driving results and exceeding expectations in the hospitality industry is to empower your team and foster a culture of excellence. You need to hire, train, and motivate your staff to deliver exceptional service, exceed guest expectations, and uphold your brand values. You also need to provide them with the tools, resources, and feedback they need to perform their tasks, solve problems, and grow professionally. By empowering your team, you can enhance employee engagement, retention, and loyalty.

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Francisco De Esteban Plata

Hostelería y turismo.
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Al equipo y por ende a Milo, los clientes nos dan muchas facilidades a la hora de introducir nuevas referencias en sus respectivos bufets y siendo este mercado tan competitivo, ayuda mucho a nuestro negocio saber gestionar correctamente la empresa, conociendo bien el mercado.

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4 Engage your customers

The fourth step to driving results and exceeding expectations in the hospitality industry is to engage your customers and build long-term relationships. You need to communicate with your customers before, during, and after their stay, using various channels and platforms. You also need to personalize your service, offer incentives and rewards, and solicit feedback and reviews. By engaging your customers, you can increase customer loyalty, advocacy, and referrals.

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5 Innovate your offerings

The fifth step to driving results and exceeding expectations in the hospitality industry is to innovate your offerings and differentiate yourself from the competition. You need to constantly update and improve your products, services, and facilities to meet the changing needs and expectations of your customers. You also need to experiment with new ideas, concepts, and features that can add value, convenience, and delight to your customers. By innovating your offerings, you can create a competitive edge, attract new customers, and retain existing ones.

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6 Measure your results

The sixth and final step to driving results and exceeding expectations in the hospitality industry is to measure your results and evaluate your performance. You need to define your goals, objectives, and key performance indicators (KPIs) for every aspect of your business, from revenue to occupancy to customer satisfaction. You also need to collect, analyze, and report your data, using various tools and methods. By measuring your results, you can identify your strengths, weaknesses, opportunities, and threats, and make informed decisions to improve your business.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Dr. Femi Ogunrinde C.Dir, ASC

President & Board Chair @CMHA, SK President & Board Chair @ Turning Leaf Services | Harvard Certified Medical Writer| Chartered Director of Nonprofit and For profits| Operating in Justice,Health & Education Ecosystems
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Become a telepathist by anticipating guests' needs before they even realize it themselves. It's the little touches that create unforgettable experiences. Ensure your team is trained to read between the lines. Build Rapport, because authentic connections go a long way. Take time to chat with guests, learn their stories, and make them feel like family. A friendly face can turn a good stay into a great one. Support local communities and causes that matter. Guests appreciate businesses that care about more than just profits.

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How can you drive results and exceed expectations in the hospitality industry?

1

2

3

4

5

6

7

1 Know your market

2 Optimize your operations

3 Empower your team

4 Engage your customers

5 Innovate your offerings

6 Measure your results

7 Here’s what else to consider

Business Management

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How can you drive results and exceed expectations in the hospitality industry?

1

2

3

4

5

6

7

1 Know your market

2 Optimize your operations

3 Empower your team

4 Engage your customers

5 Innovate your offerings

6 Measure your results

7 Here’s what else to consider

Business Management

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