How can you develop resilience in your communication style?

We also deserve to come to a place of holding space for people’s emotions. At times, emotion in many levels can come up in meetings. It’s a normal human response. Some people shed tears easily. We have too long shamed many of these empathetic humans, telling them for example: “Don’t cry when you go talk to Mr. CEO…” We don’t always know when emotion will come up, and just because one isn’t comfortable with emotion doesn’t mean it’s inappropriate.

Cultivating resilience in your communication style is vital for effectively navigating challenges, nurturing positive relationships, and adjusting to diverse situations. A key strategy involves consistently regulating your emotions. This includes maintaining self-awareness—understanding your emotional responses and triggers. By fostering self-awareness, you empower yourself to control emotions during communication, fortifying your resilience.

Negative emotions are not just random disruptions; they serve as a feedback mechanism, signaling unmet needs. By consciously acknowledging our emotions and understanding the needs they point to, we can respond thoughtfully rather than react impulsively. This conscious response builds resilience in communication, allowing us to navigate challenges with flexibility and awareness. Embracing our emotions as messengers helps us move toward honoring what's truly important, fostering a more intentional and resilient communication style.

Developing resilience in your communication style involves staying adaptable in the face of challenges, embracing feedback, and maintaining a positive and solution-oriented approach, fostering the ability to bounce back from setbacks and effectively convey your message in various situations.

Resilient communication hinges on self-awareness and empathy Acknowledging ones emotional state before speaking ensures clarity and prevents unintended conflict. Employing positive language during frustration diffuses tension, fostering a conducive atmosphere. Adapting to the audience's emotional tone permits tailored responses, assuaging anxiety or uncertainty by providing reassurance or clarity.Non-verbal cues such as body language speak volumes; maintaining composure exudes confidence and encourages trust. Ultimately resilient communication not only conveys information but also cultivates understanding and harmony among individuals, fostering an environment where emotions are acknowledged, managed, and respected for effective interaction

May I also add that listening is not just hearing a person..body language of both the talker and the listener are also important.Look at picking non verbal hints.

Listen to listen, not to respond - is the mantra for active listening that I find extremely useful. Very often we are so busy thinking of ways to respond or to offer solutions to the other person that we check out off the conversation. Often times people just want to be heard and acknowledged! Not every word needs to be responded to, not every situation needs a solution! Occasionally, just being present in the moment can do wonders.

Have the courage to listen not to answer or even respond deeply, just to hear. Ask questions that are hard to answer as to develop trust and again authenticity.

I practice attentive listening to understand others perspectives fully, instead of listening to respond. It's one of the most underrated skills, and one of the hardest to learn properly. Active listening builds empathy and compassion. It's essential for effective 2-way communication. Active listening also involves body language like leaning in, nodding and mirroring facial expressions.

Comunicación "resiliente" creo que es más que escucha activa, o incluso que sólo la escucha empática. Creo que la resiliencia está asociada a la capacidad para "a pesar de... " mantener una comunicación de calidad, que a pesar de recibir mensajes violentos (en comunicación empática hablamos de comunicación chacal) somos capaces de empatizar y mantenernos en una comunicación no violenta, empática (comunicación jirafa).

Speaking assertively is tricky but is one of the most authentic skills for building trusting work (and personal) relationships. Two important bits of wisdom for speaking assertively: 1. Create mutual benefits. Think about and express to the other what is in it for them and for the relationship and, 2. Be strategic. Consider what you want to say before you say it. Even practice and anticipate different responses. Of course always keep your emotions in check. Be calm, cool, and collected.

Personal boundaries have become a pop-psychology favourite. But rather than being something you might see on a calendar or a clock, personal boundaries are the barriers between your emotions and the emotions of others. Those with poor boundaries come in two flavours. Too weak and you take responsibility for the emotions of others and give other’s responsibility for yours. Too strong, and it’s difficult to connect or empathise with those around you. Being assertive is being clear and taking balanced responsibility for the reaction of others. They may be upset, but if you’ve done all you can to be respectful then that’s not your responsibility. We each retain responsibility for the way we react to uncomfortable news.

Here's a way to think about this one, how do you empower your team to be assertive? There's strength in saying less, listening more, pausing before making a call, decision or taking action. More often than not, the best ideas come from the quietest corner of the room. Embrace and empower the team and new ideas, even when the outcome might be hard to see at first. Demonstrating trust, empowerment and support to build an assertive team = asserting yourself.

It helps when being assertive to clarify whether the statements are based on feelings or objective observations. For instance you may say something like This is making me feel frustrated because xxxx (vs. This is frustrating). This helps the other person be less defensive in accepting the impact.

I agree, what I would also add is that you have to ask people if it’s OK to give feedback. Being able to give feedback when you’ve got permission helps lower people’s guard down. Sometimes people aren’t ready for feedback and need to be in the right headspace to receive it. I would also let them know that the feedback that you are giving them is coming from a good place in order to help them grow and be better.

Feedback is an opportunity for growth. If given well, it should 1. promote what you are doing well - so KEEP doing that... and 2.be clear about what you need to START doing more of. If you feel uncomfortable with the feedback, for whatever reason (untrue, unkind or unreasonable) you always have a choice to thank the person but choose to leave the feedback with them.

Developing resilience in a communication style involves adaptability and maintaining a positive mindset in the face of challenges. Focusing on active listening, empathy, and constructive feedback to build strong connections. Embracing setbacks as opportunities for growth, and continuously refine your communication skills. Strive for clarity, open-mindedness, and a solution-oriented approach.

Resistance happens when someone sees more downsides than upsides to the change, and more upsides than downsides in staying the same. They see the change as getting in the way of what they value. One thing I've found helpful in my workshops is to affirm people's fear of change, and then help them see how the change benefits them in relation to their values. Step 1: Affirm fears and benefits of staying the same Step 2: Elicit individual values Step 3: Link benefits of change to individual values (i.e. Help individuals see how their values will actually be met to the same or greater degree through change)

Comunicación "resiliente" en efecto implica adaptación a cambios, sobre todo a aquellos factores que nos influyen y no podemos cambiar, pero ante los cuales podemos mantener una comunicación de calidad: empática, no-violenta, constructiva. Fluir, sin renunciar a lo esencial como tus propios valores, ser flexible, sí pero también firme cuando sea necesario. De eso se trata cuando hablamos de resiliencia, ese concepto que nos viene de la física y que hemos traído al campo de la psicología.

Self awareness is key. You can't be resilient with your communication if you're not also practicing self-awareness. You need to be able to reflect on your communication style and it's impact on others if you're going to improve.

Prioritize clarity and adaptability. Start by acknowledging emotions but remain objective to articulate thoughts effectively. Practice active listening, empathizing with others' viewpoints while confidently expressing your own. Embrace flexibility, adjusting communication style to suit diverse situations and audiences. Cultivate a growth mindset, viewing challenges as opportunities for learning and growth. Maintain a positive tone, focusing on solutions rather than dwelling on problems. Lastly, seek feedback to refine communication skills continually. By honing clarity, flexibility, empathy, and a solution-oriented approach, you can navigate difficulties and disagreements in communication with resilience and effectiveness.

The crucial sweet-spot is between emotions & thinking. Integrating emotions with thinking helps in taking informed action. This integration of emotions & thinking is key to building resilience.

Tune into your emotional intelligence. Really listen (actively listen, don't listen to reply) and validate feelings in every conversation. Keep cool, stay open, and most importantly, think before you speak, especially when the 'heat's on'. Connecting with empathy and understanding emotions will help in navigating conversations with a steady hand.