登录查看更多内容

How can you develop an IT governance policy that effectively communicates with stakeholders?

由人工智能和领英社区提供技术支持

IT governance is the process of aligning IT activities and resources with the strategic goals and values of an organization. It involves defining the roles, responsibilities, and decision-making authority of various stakeholders, such as IT managers, business leaders, users, and regulators. A well-designed IT governance policy can help improve the performance, efficiency, and accountability of IT operations, as well as enhance the trust and collaboration among stakeholders. However, developing an IT governance policy is not a one-time task, but a continuous and iterative process that requires effective communication and feedback. In this article, you will learn how to develop an IT governance policy that effectively communicates with stakeholders, using the following steps:

此文章中的业界达人

由社区从 6 条内容中精选。了解更多

Jeff Franz-Lien

Entrepreneur / Writer / Developer

1 Assess your current IT governance maturity

Before you can design a new IT governance policy, you need to understand the current state and gaps of your IT governance practices. You can use a framework such as COBIT, ITIL, or ISO/IEC 38500 to evaluate your IT governance maturity level, which ranges from non-existent to optimized. A maturity assessment can help you identify the strengths and weaknesses of your existing IT governance processes, structures, and outcomes, as well as the opportunities and risks for improvement. You can use various methods, such as surveys, interviews, audits, or benchmarking, to collect and analyze data from different sources and perspectives.

添加您的观点

Jeff Franz-Lien

Entrepreneur / Writer / Developer
举报内容
As a young tech manager, I came to realize that IT governance isn't a burden but a key to aligning IT with the organization. Before alignment, I struggled to get my IT improvements supported and funded. After alignment, I got more support and funding than I'd ever dreamed possible. The difference? IT governance got me properly connected to organizational governance. Meaning it wasn't just me begging to modernize things like security and disaster recovery. My company's adoption of COBIT as an IT governance framework, meant ongoing IT process maturity assessments administered by Audit, Risk Management, and outside consultants. As an IT manager, if you can play well in the sandbox with others, this will bring greater success with less effort.

已翻译

赞

2 Define your IT governance vision and objectives

Based on your maturity assessment, you can define your IT governance vision and objectives, which should align with your organizational strategy and values. Your IT governance vision should describe the desired state and direction of your IT operations, while your IT governance objectives should specify the measurable and achievable outcomes and benefits that you want to achieve. You should also consider the external and internal factors that may affect your IT governance, such as regulations, standards, best practices, stakeholder expectations, organizational culture, and resources. You should communicate your IT governance vision and objectives to your stakeholders clearly and consistently, and solicit their input and feedback.

添加您的观点

Jeff Franz-Lien

Entrepreneur / Writer / Developer
举报内容
As IT management, assessments can be emotionally difficult. When something you're responsible for gets a low assessment, it's natural to get defensive and argue for a higher grade. What you need to realize is these assessments are a gift. Immature is where every process starts and can only mature when the organization makes it a priority for improvement, then allocates resources to make it so. Maturity assessments aren't like a grade-point average, so get that out of your head. This is Backwards Land.

已翻译

赞

加载更多内容

3 Design your IT governance framework and policy

Once you have established your IT governance vision and objectives, you can design your IT governance framework and policy, which should provide the guidelines and rules for implementing and managing your IT operations. Your IT governance framework should define the key elements of your IT governance, such as the roles and responsibilities of stakeholders, the decision-making and escalation mechanisms, the performance and compliance indicators, the risk management and audit processes, and the communication and reporting channels. Your IT governance policy should outline the specific policies and procedures that govern your IT activities and resources, such as the IT strategy and planning, the IT service delivery and support, the IT project and portfolio management, the IT security and privacy, and the IT asset and resource management. You should document your IT governance framework and policy in a clear and concise manner, and share it with your stakeholders.

添加您的观点

Jeff Franz-Lien

Entrepreneur / Writer / Developer
举报内容
I've worked with many IT managers and professionals who despise what they call bureaucratic nonsense -- paperwork, meetings, policies, roles and responsibilities, communication channels... Yet these are the keys to achieving that elusive IT alignment with the organization. These bureaucratic things are the ropes and toe-holds that help you up the side of the mountain. Without them, you're on your own, having to leap over the mountain in a single bound. Like Superman, or Wonder Woman.

已翻译

赞

4 Implement and monitor your IT governance policy

After you have developed your IT governance framework and policy, you need to implement and monitor them effectively. You should assign and train the appropriate people to execute and oversee your IT governance processes and tasks, and provide them with the necessary tools and resources. You should also establish and use the relevant metrics and methods to measure and evaluate your IT governance performance and compliance, and report the results and issues to your stakeholders regularly. You should communicate and collaborate with your stakeholders throughout the implementation and monitoring process, and address any concerns or challenges that may arise.

添加您的观点

Jeff Franz-Lien

Entrepreneur / Writer / Developer
举报内容
In your quest for IT process improvement, you've arrived when there are monitoring procedures in place within a governance framework. Your systems are configured to report on certain events, your staff is trained to act on them, and company management knows how to respond. Without this, it's just you as an IT Manager figuring out what to do as you go. And when you raise your hand to signal that something needs attention, it's likely that others won't understand you or know what to do.

已翻译

赞

5 Review and improve your IT governance policy

Finally, you should review and improve your IT governance policy periodically, based on the feedback and data that you collect from your stakeholders and your IT governance monitoring. You should assess the effectiveness and efficiency of your IT governance processes and outcomes, and identify the areas and opportunities for improvement. You should also consider the changes and trends that may impact your IT governance, such as new technologies, regulations, business needs, or stakeholder expectations. You should update and refine your IT governance framework and policy accordingly, and communicate the changes and reasons to your stakeholders.

添加您的观点

Jeff Franz-Lien

Entrepreneur / Writer / Developer
举报内容
As an IT manager looking to improve your IT governance policy, it's important to make friends outside your department and get an ongoing discussion going. In my case, I got to know the IT Audit Manager well. My framework was ITIL and Audit's was COBIT. What to do? I learned everything I could about COBIT including how it aligns with ITIL. I also joined the IT Audit Manager's association, ISACA (Information Systems Audit and Control Association) and attended ISACA events with him. The way to keep up with changing IT demands isn't just reading magazines by yourself. It's also having ongoing shared experiences and discussions with others in the governance framework.

已翻译

赞

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

IT Operations Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can you develop an IT governance policy that effectively communicates with stakeholders?

1

2

3

4

5

6

1 Assess your current IT governance maturity

2 Define your IT governance vision and objectives

3 Design your IT governance framework and policy

4 Implement and monitor your IT governance policy

5 Review and improve your IT governance policy

6 Here’s what else to consider

IT Operations Management

给文章评分

感谢您的反馈

更多IT Operations Management相关文章

更多相关阅读内容

How can you develop an IT governance policy that effectively communicates with stakeholders?

1

2

3

4

5

6

1 Assess your current IT governance maturity

2 Define your IT governance vision and objectives

3 Design your IT governance framework and policy

4 Implement and monitor your IT governance policy

5 Review and improve your IT governance policy

6 Here’s what else to consider

IT Operations Management

给文章评分

感谢您的反馈

查看其他技能