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How can you develop a creative problem-solving mindset as a program manager?

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As a program manager, you often face complex and uncertain situations that require you to think creatively and find innovative solutions. But how can you develop a creative problem-solving mindset that helps you overcome challenges and deliver value to your stakeholders? In this article, we will share some tips and strategies that can help you enhance your creativity and problem-solving skills as a program manager.

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1 Understand the problem

The first step to solving any problem is to understand it clearly and deeply. You need to define the scope, objectives, constraints, and assumptions of the problem, as well as the needs and expectations of your customers and users. You can use tools such as problem statements, stakeholder analysis, root cause analysis, and SWOT analysis to help you gather and organize relevant information. You should also ask open-ended and probing questions to challenge your assumptions and gain different perspectives on the problem.

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Hariom Singh

Driving tech transformation and business growth with innovative leadership at Walmart Health & Wellness ?? PH.D, MBA, PMP, RMP
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Understanding the problem using methods like stakeholder analysis to gather relevant information. Reframe problems as questions to generate new solutions and ideas and delay judgment to encourage free thinking and brainstorming. Mindfulness can help in overcoming cognitive biases and clearing mental blocks. Practicing creativity through lateral thinking can enhance your ability to conceive innovative solutions. Embracing these strategies will enable a richer, more flexible approach to problem-solving, enhancing value delivery to stakeholders.

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Giovanni Sisinna

??Portfolio-Program-Project Management, Technological Innovation, Management Consulting, Generative AI, Artificial Intelligence??AI Advisor | Director Program Management @ISA | Partner @YOURgroup
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?? In my opinion, deeply grasping a problem's essence is foundational for a program manager. ?? Embrace iterative methodologies to refine understanding as information evolves. ?? Promote team collaboration in problem dissection to ensure varied perspectives. ?? Use both divergent and convergent thinking for expansive ideation and focused solutions. ?? Rely on metrics and KPIs to corroborate problem definitions and align with organizational goals. ?? In essence, merging a well-defined problem outline with adaptive, data-driven, and collaborative strategies enhances both solution precision and innovation in program management.

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Watunyu S.
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In my experience, the saying "Measure twice and cut once" perfectly captures the essence of understanding a problem. I've found it invaluable to take the time to see the issue from multiple perspectives—be it from the customer's viewpoint, the manager's, or the operator's. Over the years, I've employed several tools like SparkToro, Fishbone, 5Whys, and FMEA to deepen my understanding. One crucial lesson I've learned is that during this phase, it's vital to concentrate on grasping the problem itself and not jump to solutions too soon. Doing so might prevent one from discerning the true root cause of the issue.

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Mohit Jain

Digital Transformation Leader | IT Delivery Head | PgMP?, PMP?, Lean Six Sigma Black Belt | Leadership & Career Coach | Speaker
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It is always useful to define the problems clearly as most of the time we ignore the actual problem and focus on something else. Clearly written problem provides that clarity to pinpoint the actual problem. In this data is very important which provides useful information about the possible causes of this problem.

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2 Generate ideas

Once you have a clear understanding of the problem, you can start generating possible ideas and solutions. You can use various techniques to stimulate your creativity and divergent thinking, such as brainstorming, mind mapping, SCAMPER, six thinking hats, and reverse brainstorming. You should aim to generate as many ideas as possible, without judging or filtering them at this stage. You can also involve other people, such as your team members, mentors, or experts, to get more input and feedback.

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3 Evaluate and select ideas

After you have generated a pool of ideas, you need to evaluate and select the most promising ones that meet your criteria and constraints. You can use tools such as decision matrices, cost-benefit analysis, feasibility analysis, and risk analysis to help you compare and rank the ideas. You should also test and validate your ideas with your customers and users, using methods such as prototypes, experiments, and surveys. You should be open to feedback and criticism, and be ready to modify or discard your ideas if they do not work.

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4 Implement and monitor solutions

The final step is to implement and monitor the solutions that you have selected and validated. You need to plan and execute the actions and tasks that are required to implement the solutions, as well as communicate and coordinate with your stakeholders and team members. You should also monitor the progress and outcomes of the solutions, using indicators such as key performance indicators (KPIs), metrics, and milestones. You should be flexible and adaptable, and be prepared to make changes or improvements if needed.

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5 Learn and improve

Creative problem-solving is not a one-time event, but a continuous process of learning and improvement. You should always reflect on your problem-solving experiences, and identify what worked well and what did not. You should also seek feedback from your stakeholders and team members, and learn from their insights and suggestions. You should also celebrate your achievements and successes, and recognize the efforts and contributions of your team members. By doing so, you can develop a creative problem-solving mindset that helps you grow as a program manager.

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Adi V. Tuisawau
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Adaptability and Learning Agility: Essential for program managers navigating through constantly changing project landscapes. These skills enable quick learning and the application of new information and methodologies to unfamiliar situations, fostering a resilient, innovative, and problem-solving mindset. A mindset that is critical to success in today’s volatile, uncertain, complex, and ambiguous (VUCA) business environment.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you develop a creative problem-solving mindset as a program manager?

1

2

3

4

5

6

1 Understand the problem

2 Generate ideas

3 Evaluate and select ideas

4 Implement and monitor solutions

5 Learn and improve

6 Here’s what else to consider

Program Management

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How can you develop a creative problem-solving mindset as a program manager?

1

2

3

4

5

6

1 Understand the problem

2 Generate ideas

3 Evaluate and select ideas

4 Implement and monitor solutions

5 Learn and improve

6 Here’s what else to consider

Program Management

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