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How can you develop active listening skills to improve interprofessional collaboration in nursing practice?

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Active listening is a vital skill for nurses who work in interprofessional teams, as it helps to build trust, respect, and understanding among colleagues from different disciplines and backgrounds. Active listening involves paying attention, showing interest, reflecting, clarifying, summarizing, and sharing feedback with the speaker. By developing active listening skills, you can improve interprofessional collaboration in nursing practice and enhance patient care, safety, and satisfaction. In this article, you will learn how to practice and apply active listening techniques in your daily interactions with your team members.

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YASIR AKBAR

Software Engineer | Graphic Designer | Pro Illustrator | WordPress | UI/UX | Figma | Freelancer at Upwork
LauraLee M.

RN, BSN, PHN, LNC

1 Assess your current listening skills

The first step to improve your active listening skills is to assess your current level of listening and identify your strengths and weaknesses. You can use self-assessment tools, such as the Active Listening Self-Assessment Questionnaire (ALSAQ), to measure your listening behavior and attitude. Alternatively, you can ask for feedback from your colleagues or mentors on how well you listen to them and what areas you need to improve on. Be honest and open to criticism, as this will help you to set realistic goals and action plans for your improvement.

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YASIR AKBAR

Software Engineer | Graphic Designer | Pro Illustrator | WordPress | UI/UX | Figma | Freelancer at Upwork
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Improving active listening skills is crucial for enhancing interprofessional collaboration Be Present: Stay focused and attentive during conversations. Empathize: Understand your colleagues' perspectives and emotions. Avoid Interruptions: Let others speak without interruption. Ask Clarifying Questions: Seek clarification to ensure understanding. Reflective Listening: Summarize and reflect on what's been said. Practice Patience: Be patient and nonjudgmental in your responses.

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2 Learn the principles of active listening

The next step is to learn the basic principles of active listening and how they can enhance interprofessional collaboration in nursing practice. Active listening involves four main elements: attending, understanding, responding, and remembering. Attending means giving your full attention to the speaker and avoiding distractions, such as checking your phone or looking elsewhere. Understanding means trying to comprehend the speaker's message, emotions, and perspective, and asking questions if you need clarification. Responding means showing interest and empathy to the speaker, and using verbal and non-verbal cues, such as nodding, smiling, or paraphrasing, to indicate that you are listening. Remembering means retaining the key points and details of the conversation, and following up if necessary.

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3 Practice active listening techniques

The third step is to practice active listening techniques in your daily interactions with your team members. To improve your listening skills, you should prepare yourself before the conversation. Make sure to be in a comfortable and quiet environment, and clear your mind of any preconceptions or biases. Focus on the speaker and their purpose, and avoid interrupting or jumping to conclusions. Additionally, use open-ended questions that invite the speaker to elaborate or explain their thoughts, feelings, or opinions. Summarize and reflect what the speaker has said, and check if you have understood them correctly. Finally, give constructive and respectful feedback to the speaker, and acknowledge their contributions and insights. By doing this, you can ensure that you are actively listening to your team members.

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4 Evaluate your progress and outcomes

The final step is to evaluate your progress and outcomes of using active listening skills in interprofessional collaboration in nursing practice. You can monitor your improvement by using self-assessment tools, such as the Active Listening Skill Scale (ALSS), or by asking for feedback from your colleagues or mentors. You can also measure the impact of your active listening skills on the quality of interprofessional collaboration and patient care, such as the level of trust, respect, understanding, communication, coordination, and satisfaction among your team members and your patients. By evaluating your progress and outcomes, you can identify what works well and what needs further improvement, and celebrate your achievements and learning.

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LauraLee M.

RN, BSN, PHN, LNC
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In my experience I have learned to allow both the patient and myself to marinate in those moments of silence. There is so much that is spoken in those “unspoken moments” and a very real, raw and authentic bond of trust is built. This vulnerable space is where fears, stress, struggles, tears, pain, anger, joy, laughter, are all expressed. As a result, an intimate, trusting, safe space develops between you and your patient. Never underestimate the importance of those moments of silence and long pauses, and please avoid the nursing reflex to try and “fill in those quiet moments with problem solving ideas.”

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you develop active listening skills to improve interprofessional collaboration in nursing practice?

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1 Assess your current listening skills

2 Learn the principles of active listening

3 Practice active listening techniques

4 Evaluate your progress and outcomes

5 Here’s what else to consider

Nursing

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