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How can you determine the reliability of a GDS for last-minute bookings?

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If you work in the travel and tourism industry, you probably use a global distribution system (GDS) to access and book flights, hotels, car rentals, and other services for your clients. A GDS is a network that connects travel suppliers, intermediaries, and customers, and provides real-time information and transactions. But how can you determine the reliability of a GDS for last-minute bookings, especially when you need to find the best deals and availability for your customers? Here are some tips to help you evaluate and choose a GDS that meets your needs.

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Nazir Hirji

President, HB Travel
Tankiso Saula

Self Employed

1 Check the coverage and content

One of the most important factors to consider when choosing a GDS is the coverage and content it offers. You want a GDS that has a wide range of travel suppliers, destinations, and products, so you can offer your customers more options and flexibility. You also want a GDS that has accurate and up-to-date information on availability, prices, and policies, so you can avoid errors and delays. A reliable GDS should also provide you with access to special offers, discounts, and incentives from travel suppliers, so you can increase your revenue and customer satisfaction.

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Nazir Hirji

President, HB Travel
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With more than 35 years of experience in the travel industry, I currently utilize the Amadeus GDS System. This system is widely adopted by numerous international carriers, ensuring that all displayed fares originate directly from the respective airlines. This setup guarantees access to last seat availability and the latest information on currently available fares.

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2 Compare the features and functions

Another factor to consider when choosing a GDS is the features and functions it provides. You want a GDS that has a user-friendly and intuitive interface, so you can easily navigate and search for the best deals and options for your customers. You also want a GDS that has a fast and secure booking system, so you can confirm and modify reservations quickly and safely. A reliable GDS should also provide you with tools and reports to manage your bookings, track your performance, and optimize your workflows.

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3 Test the support and service

A third factor to consider when choosing a GDS is the support and service it offers. You want a GDS that has a responsive and helpful customer service team, so you can get assistance and guidance whenever you need it. You also want a GDS that has a reliable and stable system, so you can avoid downtime and disruptions. A reliable GDS should also provide you with training and updates to help you learn and improve your skills and knowledge.

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4 Ask for feedback and reviews

A fourth factor to consider when choosing a GDS is the feedback and reviews it receives. You want a GDS that has a good reputation and a high satisfaction rate among its users, so you can trust its quality and performance. You also want a GDS that has a loyal and engaged customer base, so you can benefit from their insights and experiences. A reliable GDS should also provide you with testimonials and case studies to show you how it can help you achieve your goals and grow your business.

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5 Consider the cost and value

A fifth factor to consider when choosing a GDS is the cost and value it offers. You want a GDS that has a fair and transparent pricing structure, so you can budget and plan your expenses. You also want a GDS that has a competitive and flexible commission scheme, so you can maximize your profits and incentives. A reliable GDS should also provide you with a clear and measurable return on investment, so you can evaluate its impact and value for your business.

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6 Try a free trial or demo

A sixth factor to consider when choosing a GDS is the opportunity to try it before you buy it. You want a GDS that offers you a free trial or demo, so you can test its features and functions, check its coverage and content, and experience its support and service. You also want a GDS that allows you to compare it with other GDSs, so you can make an informed and confident decision. A reliable GDS should also provide you with a smooth and easy transition process, so you can switch and start using it without any hassle.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Tankiso Saula

Self Employed
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Understand the terms and conditions of the GDS provider's contracts, including any agreements with airlines and commissions paid. Evaluate how these factors could impact the reliability of last-minute bookings. You may need to consult with other travel agents or professionals familiar with the specific GDS provider and its contracts.

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How can you determine the reliability of a GDS for last-minute bookings?

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1 Check the coverage and content

2 Compare the features and functions

3 Test the support and service

4 Ask for feedback and reviews

5 Consider the cost and value

6 Try a free trial or demo

7 Here’s what else to consider

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