How can you design a financial app that is accessible to all users?

1 Understand your users

The first step to design an accessible financial app is to understand your users and their needs. You need to conduct user research and testing with diverse groups of people, including those with disabilities, low income, low education, or limited internet access. You need to find out what challenges they face, what goals they have, and what preferences they have. You also need to comply with the accessibility standards and regulations in your target market, such as the Web Content Accessibility Guidelines (WCAG) or the Americans with Disabilities Act (ADA).

2 Simplify your content

The second step to design an accessible financial app is to simplify your content and make it easy to understand. You need to use clear and concise language, avoid jargon and technical terms, and explain complex concepts with examples or visuals. You need to provide multiple options for communication, such as text, audio, video, or icons. You also need to offer translation or localization features for users who speak different languages or use different currencies.

4 Enhance your functionality

The fourth step to design an accessible financial app is to enhance your functionality and make it easy to access. You need to provide features that help users with different abilities, such as text-to-speech, speech-to-text, magnification, zoom, or dark mode. You need to enable offline access, data saving, and security options for users with limited or unreliable internet connection. You also need to integrate with other platforms and services that users may use, such as social media, email, or payment systems.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?