How can you demonstrate customer service skills in a behavioral question?

Para demonstrar suas habilidades de atendimento ao cliente em uma pergunta comportamental, é importante seguir a estrutura da resposta conhecida como técnica CAR - Contexto, A??o e Resultado. C- Explique o contexto específico em que você estava envolvido. Certifique-se de fornecer detalhes suficientes para contextualizar a experiência. A- Destaque as a??es específicas que você tomou para lidar com a situa??o. Foque nas habilidades de atendimento ao cliente que você aplicou. Exemplifique com comportamentos positivos, como empatia, comunica??o eficaz, paciência, resolu??o de problemas, etc. R- Explique os resultados obtidos como consequência das suas a??es. Destacando o impacto positivo para a organiza??o.

Empecemos por entender que es el método STAR es un modelo dise?ado para evaluar comportamiento de personas e identificar sus capacidades y habilidades para el trabajo. Se compone de cuatro elementos que conforman las siglas STAR: Situación; Tarea; Acción; Resultado. Situación: tene en cuenta escenarios pasados y experiencias en las que hayas puesto a prueba tus habilidades o conocimientos. Tarea: Una vez que planteas el escenario, debes explicar cuál era el objetivo que debías alcanzar. Acción: Describe la acción o las medidas que tomaste para alcanzar el objetivo Resultados: Explica cuáles fueron los resultados y por qué tuviste éxito en esa situación Este método puede utilizarse en varios ambitos de la vida.

In my view, STAR needs to be followed by learning or alternately, use CARL method. C-Context A-Action R-Result L-Learning More than the result, it an individual's learning that is the take away.

In a behavioral interview, showcase your customer service skills by describing a specific situation where you actively listened to a customer, empathized with their concerns, and successfully resolved an issue. Highlight your effective communication, problem-solving abilities, and dedication to ensuring customer satisfaction.

Empecemos por entender que es el método STAR es un modelo dise?ado para evaluar comportamiento de personas e identificar sus capacidades y habilidades para el trabajo. Se compone de cuatro elementos que conforman las siglas STAR: Situación; Tarea; Acción; Resultado. Situación: tene en cuenta escenarios pasados y experiencias en las que hayas puesto a prueba tus habilidades o conocimientos. Tarea: Una vez que planteas el escenario, debes explicar cuál era el objetivo que debías alcanzar. Acción: Describe la acción o las medidas que tomaste para alcanzar el objetivo Resultados: Explica cuáles fueron los resultados y por qué tuviste éxito en esa situación Este método puede utilizarse en varios ambitos de la vida.

All of this is true, but we must also consider our internal customers who are our colleagues and superiors. Providing great customer service to those with whom we work, allows the organization to provide solid customer service to our paying customers, or the customers to whom we offer services. Our most valuable resource is our employees.

Every job is a customer service job. Whether you are a teacher, manager, or nurse, you are providing a service to a customer. The ties between customer service and sales are often overlooked, but incredibly important. As someone providing customer service, you are also able to identify additional products and services that would improve your customer’s experience. By establishing a good rapport with customers through excellent service, you are establishing trust that will help you guide your customers to the next stage in their relationship with your company and products.

Por medio de estas habilidades, demostraremos cuan “hábil” somos para poder brindar un servicio de calidad. Todas las habilidades de servicios al clientes, como la orientación a resultados, habilidades comunicativas, manejo de situaciones conflictivas, entre otras, son claves para brindar el servicio esperado. Contar con este tipo de habilidades nos ayudara para generar el contacto- vinculo, pero principalmente, para mantener el mismo.

Internal and external customer service can make or break a business/company. Those soft skills are sometimes more important than the hard skills, that can be taught 9 times out of 10. In an interview you must sell your customer service skills from the start and all through out the interview not just answering the customer service skills question. Behavioral interviews are the best way for an interviewer to capture those skills from an interviewee. I usually ask a few questions on this skill set, especially if the job candidate is nervous and missing an opportunity to show their customer service skills.

Las habilidades son armas poderosas del ser humano, si están identificadas, potencializadas y sabemos utilizarlas en cada diferente situación para avanzar y dar una ayuda oportuna al que está requiriendo orientación, tendremos éxitos en la atención al cliente

It is true that most CS skills are soft skills or let's say People to People and Intrapersonal skills. Logic, Critical Thinking, Creative Problem Solving, etc. are also generally accepted as common skills that customer service professionals are expected to have. Some Job descriptions may also include the use of specific systems (ERPs or CRMs.) It's easy to spot the more technical requirements since they are usually worded the same. For example, experience in SAP Systems, Salesforce, Ticketing through Zendesk, and the like.

La descripción de un puesto dice siempre todo lo que se espera de ma posición. Es clave identificar cuales de ellas hacen referencia propiamente a los servicios de atención al cliente, con el fin de poder prepararnos para poder ejemplificar con hechos el grado de conocimiento que tenemos de las mismas.

Ejemplificar el conocimiento que tenemos de las habilidades con hechos es la mejor manera que encontraremos para justificar y demostrar el expertise que tenemos de las mismas. Busca ejemplos claros y concretos de las mismas. Organiza cronológicamente y enumera los hechos mas importantes para ponerlos en juego. Enfocate en los hechos que generaron cambios, aprendizajes, resultados reales.

An example of a behavioral question(s) are: Tell me about a time when you went above and beyond for a client/customer? What was the situation, what did you specifically do, and how did you know you were successful?

It’s good to anticipate the questions that relate to the position specifically. If you know you’re taking calls, try and anticipate your responses based on previous call experience. If you know you’re working a lot on the computer, think of positive experiences to use. A lot of people give generic, “cookie cutter” answers during an interview. A very specific situation that you experienced with results on how you responded is exactly what I want to hear.

"tell me about a time when you worked with a customer and things didn't go according to plan" We're looking for your ability and willingness to keep lines of communication open with the customer, show integrity and work ethic, and that you can think on your feet as needed or get to your teammates quickly for help as needed. We also want to see that you get leadership involved if necessary. We know things can go well beyond the scope of your role and and a certain point your leadership needs to be involved. Show us that you're willing to engage and that you're not a one-person-show.