How can you customize a business relationship management framework?

2 Define your desired state

Once you have a clear picture of your current state, you can define your desired state of BRM excellence. You can use the BRM Value Roadmap to map out your vision, mission, values, and objectives for your BRM function. You can also use the BRM Capability Model to identify the core competencies and skills that you need to develop and enhance for your BRM role. You should also consider the expectations and feedback of your key stakeholders, such as business partners, customers, suppliers, and executives, to align your desired state with their needs and priorities.

3 Select your BRM framework components

After you have defined your desired state, you can select the components of your BRM framework that will help you achieve it. You can choose from various BRM frameworks, such as the BRM Body of Knowledge, the BRM Institute's BRM Framework, or the ITIL 4 Strategic Partnering Approach, depending on your industry, domain, and scope of BRM. You can also mix and match elements from different frameworks, such as principles, practices, processes, tools, templates, metrics, and governance structures, to create your own hybrid framework that suits your specific situation and requirements.

4 Adapt your BRM framework components

Once you have selected your BRM framework components, you can adapt them to your specific context and needs. You can customize your BRM framework components by modifying, adding, or removing elements that are relevant, useful, and effective for your BRM function. For example, you can modify the BRM processes to reflect your organizational culture, structure, and workflow. You can add or remove tools and templates that support your BRM activities and outcomes. You can also adjust the metrics and governance structures that measure and monitor your BRM performance and value.

5 Implement and improve your BRM framework

After you have adapted your BRM framework components, you can implement and improve your BRM framework. You can use the BRM Value Roadmap to plan, execute, and communicate your BRM framework implementation. You can also use the BRM Benchmarking Survey to track and compare your BRM framework results and benefits with other organizations and best practices. You should also seek feedback and input from your key stakeholders, such as business partners, customers, suppliers, and executives, to ensure that your BRM framework meets their expectations and needs. You should also review and update your BRM framework regularly to ensure that it remains relevant, useful, and effective for your BRM function.