How can you create a user-friendly BPM framework for all stakeholders?

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Business process management (BPM) is a discipline that helps you design, monitor, and improve your workflows and operations. A BPM framework is a set of tools, methods, and standards that guide you through the BPM lifecycle. However, not all BPM frameworks are easy to use or understand for all stakeholders, such as employees, managers, customers, or suppliers. How can you create a user-friendly BPM framework that meets the needs and expectations of everyone involved in your business processes? Here are some tips to help you.

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1 Define your goals and scope

The first step to create a user-friendly BPM framework is to define your goals and scope clearly. What are the main objectives and outcomes of your BPM initiative? What are the boundaries and limitations of your processes? Who are the key stakeholders and what are their roles and responsibilities? By answering these questions, you can establish a common vision and purpose for your BPM framework and communicate it effectively to all stakeholders.

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Dilip Kumar Pottigari

Senior Software Full Stack Development Engineer || Ex-KONY Temenos || Ex-DBS || Ex-Cognizant
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Gather all the business needs and requirements with exceptional cases as well, which gives proper design to build a BPM file. What are the exited use cases and hold of a task during the process execution.

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2 Choose a suitable BPM methodology

The next step is to choose a suitable BPM methodology that matches your goals, scope, and culture. A BPM methodology is a set of principles and practices that guide you through the phases of BPM, such as analysis, design, implementation, execution, monitoring, and optimization. There are different BPM methodologies available, such as Six Sigma, Lean, Agile, or Business Process Modeling Notation (BPMN). You should select a BPM methodology that is easy to follow, flexible, and collaborative for all stakeholders.

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Dilip Kumar Pottigari

Senior Software Full Stack Development Engineer || Ex-KONY Temenos || Ex-DBS || Ex-Cognizant
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An implementation design based on your application architecture is we’ll need as it will be a good practice to ensure you are using proper tool and standards to achieve your goals like using MQ or messaging channels either own or third party tools. Be clear on form builders which plays crucial role to enhance your application interface for user base.

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3 Use a user-friendly BPM software

The third step is to use a user-friendly BPM software that supports your BPM methodology and framework. A BPM software is a tool that helps you model, automate, execute, monitor, and improve your business processes. A user-friendly BPM software should have features such as drag-and-drop interface, cloud-based access, real-time data, dashboards, reports, notifications, and feedback. You should also look for a BPM software that is compatible with your existing systems and applications, and that offers training and support for all stakeholders.

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4 Involve and empower all stakeholders

The fourth step is to involve and empower all stakeholders in your BPM framework. You should create a culture of collaboration and participation among all stakeholders, such as employees, managers, customers, or suppliers. You should also provide them with the necessary information, resources, and authority to perform their tasks and roles in the BPM framework. You should encourage them to share their ideas, suggestions, and feedback, and to take ownership of the process improvement.

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5 Test and refine your BPM framework

The fifth step is to test and refine your BPM framework regularly. You should monitor and measure the performance and outcomes of your business processes using the metrics and indicators defined in your goals and scope. You should also collect and analyze the data and feedback from all stakeholders using your BPM software. You should then identify the gaps, issues, and opportunities for improvement in your BPM framework, and implement the changes accordingly. You should also communicate the results and benefits of your BPM framework to all stakeholders.

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6 Review and update your BPM framework

The final step is to review and update your BPM framework periodically. You should evaluate the effectiveness and efficiency of your BPM framework in achieving your goals and scope. You should also consider the changes and trends in your internal and external environment, such as customer needs, market conditions, regulations, or technology. You should then adapt and modify your BPM framework to align with the new realities and expectations of all stakeholders.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you create a user-friendly BPM framework for all stakeholders?

1

2

3

4

5

6

7

1 Define your goals and scope

2 Choose a suitable BPM methodology

3 Use a user-friendly BPM software

4 Involve and empower all stakeholders

5 Test and refine your BPM framework

6 Review and update your BPM framework

7 Here’s what else to consider

Business Management

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How can you create a user-friendly BPM framework for all stakeholders?

1

2

3

4

5

6

7

1 Define your goals and scope

2 Choose a suitable BPM methodology

3 Use a user-friendly BPM software

4 Involve and empower all stakeholders

5 Test and refine your BPM framework

6 Review and update your BPM framework

7 Here’s what else to consider

Business Management

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