How can you create urgency around creative problem solving without causing panic?

In my experience, the foundational step in creative problem-solving is to recognize and comprehend the specific issue you're addressing. Once the problem is identified, establishing clear, achievable, and realistic goals becomes paramount. Working within the ever-evolving environment of an agency has underscored the importance of adaptability and effective problem-solving as keys to success. Initiating the process with a thorough understanding of the problem and its context lays the groundwork for navigating dynamic challenges.

Adding the stakeholders and people with execution responsibility addresses priorities and governance. With the defined expectations in timelines, resources and compliance, the “how” can be mutually arrived at. Success can be constructed in a roadmap. Sometimes it takes a day in a facilitated meeting to agree and define the focus, whether it be technology, leaving an old process or system, or defining the new mission.

Through challenging experiences, I've learned the significance of involving the right individuals at the right time to address any given problem. It's not about admitting you need help, but rather recognizing the value of diverse perspectives in scrutinizing potential loopholes, coupled with decisive leadership. There have been instances where my team grappled with a problem for two days without involving me, only to find a clear solution upon our discussion. This highlights the importance of engaging individuals who bring a fresh perspective and hold decision-making authority but aren't too closely immersed in the problem.

Absolutely! An integral aspect of creative problem-solving involves acknowledging and embracing failures. Despite thorough efforts, there are instances where things might not unfold as planned. In such situations, it becomes crucial to engage in introspection and team discussions to understand why our approach fell short. Failure, rather than a setback, should be seen as a significant lesson. It shouldn't deter the team from experimenting and trying new approaches because, without these attempts, the potential for growth and discovery remains untapped.

Absolutely crucial! After successfully resolving a problem, it's imperative to express appreciation and celebrate with the team. Establishing a clear, measurable framework for assessing the impact and value of solutions—whether through customer satisfaction, revenue, or social good—is essential. Equally important is implementing a meaningful and rewarding system to recognize and appreciate the team's efforts, whether through recognition, feedback, or incentives. By fostering a culture of celebration and sharing success, you cultivate a sense of achievement and motivation, inspiring ongoing creativity and innovation.