The reference desk is the heart of any library, where patrons can ask for help, find information, and access services. But how can you make it more welcoming and engaging for your visitors? Here are some tips to create a more inviting reference desk for patrons.
One of the first things that patrons notice is the signage and branding of your reference desk. Make sure it is clear, visible, and consistent with your library's identity and mission. Use colors, fonts, logos, and images that reflect your library's values and personality. Avoid clutter, confusion, and outdated materials that might deter patrons from approaching your desk.
Creating a more inviting reference desk for patrons is crucial for fostering a positive and welcoming environment in your library. My two cents are: Friendly Staff Attractive Displays Clear Signage Personalized Recommendations Accessible Resources Multilingual Support
The layout and design of your reference desk can also affect how patrons perceive and interact with it. Arrange the space and furniture to create a comfortable, accessible, and inviting environment. Consider the size, shape, height, and position of your desk, as well as the seating, lighting, and equipment options for patrons. Provide enough room for privacy, collaboration, and movement. Choose furniture that is ergonomic, durable, and flexible.
Another way to attract and assist patrons is to display relevant and useful resources and materials on or near your reference desk. You can showcase new books, magazines, flyers, brochures, posters, bookmarks, and other items that highlight your library's collections, programs, and services. You can also create thematic or seasonal displays that match your patrons' interests and needs. Make sure to rotate and update your displays regularly to keep them fresh and engaging.
The reference desk in our children's area is full of stuffed animals, bookmarks, shelf markers, pamphlets, and decorations. The area in front of the librarian is clear, though, so it's more inviting and clear for patrons to approach. The thing around the reference desk I want to highlight, though, is the displays of popular book series that get checked out a lot. They have the Harry Potter books, Dork Diaries, and other series that stay eternally popular around the desk so kids and parents normalize being near the desk. I think it's so neat and clever!
Of course, the most important aspect of creating a more inviting reference desk is how you communicate with your patrons. You should always be friendly, courteous, and professional when greeting, listening, and responding to patrons. Use clear, simple, and respectful language that matches your patrons' level of understanding and preference. Avoid jargon, acronyms, and assumptions that might confuse or offend patrons. Follow the reference interview guidelines and best practices to provide accurate and helpful information and referrals.
Another way to enhance your reference service and relationship with patrons is to offer feedback and follow-up after each interaction. You can ask patrons for their opinions, suggestions, and satisfaction with your service. You can also provide them with additional resources, contacts, or information that might be useful for their queries. You can also invite them to return to your desk or contact you via phone, email, or chat if they have any questions or concerns.
Finally, you can create a more inviting reference desk by promoting and evaluating your service regularly. You can use various channels and methods to inform and remind patrons of your reference desk's location, hours, staff, and services. You can also use surveys, statistics, testimonials, and stories to measure and demonstrate the impact and value of your reference service. You can also use the feedback and data to identify and address any gaps, challenges, or opportunities for improvement.