How can you create a more inclusive cleaning team?

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Cleaning is a vital service that affects the health and well-being of many people. However, cleaning workers often face challenges such as low wages, lack of recognition, and discrimination based on their race, gender, or immigration status. How can you create a more inclusive cleaning team that respects and values the diversity of your staff and customers? Here are some tips to help you build a more inclusive culture and environment for your cleaning team.

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Sumit Arora

Technology | Impact | Sustainability
Pallavi Mahajan

Oxford MBA | United Nations | Published Author | Chevening Scholar | Forté Fellow | TedX Speaker
Jose Sergio Torres

Growth Hacker | DASM? | Google Project? Manager

1 Assess your current situation

Before you can make any changes, you need to understand the current state of your cleaning team. How diverse is your staff in terms of background, identity, and experience? How do they feel about their work and their colleagues? How do you communicate with them and provide feedback? How do you handle conflicts and complaints? How do you reward and recognize their efforts? You can use surveys, interviews, focus groups, or observations to gather this information and identify the strengths and gaps of your current team.

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Pallavi Mahajan

Oxford MBA | United Nations | Published Author | Chevening Scholar | Forté Fellow | TedX Speaker
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Make inclusivity and integral part of the deigns stage and make it an an impactful proposition an don't just altruistic. Illustrate the benefits of inclusivity through story telling, case studies and infographics in a coherent and direct language, avoid the jargon.

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Romaric Ngambo

Harvard MPA Candidate | John F. Kennedy Fellow | Executive Board HEC Paris ETA Practice | Societal Impact transformations | Venture advisor
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Creating an inclusive cleaning team starts with valuing every member's unique contributions and fostering a culture of respect and collaboration. Drawing from my experience, I believe in the power of diversity to drive innovation and efficiency. Actively seeking input from all team members on decision-making and problem-solving can significantly enhance team dynamics and outcomes. Implement training programs that focus not just on technical skills, but also on communication, cultural competence, and conflict resolution. Recognizing and celebrating the diversity of your team not only boosts morale but also reflects your commitment to an inclusive workplace.

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2 Set clear and inclusive goals

Once you have a clear picture of your current situation, you can set some goals for improving your team's inclusivity. These goals should be specific, measurable, achievable, relevant, and time-bound (SMART). For example, you could aim to increase the representation of women or people of color in your team by a certain percentage within a year. Or you could aim to reduce the turnover rate or absenteeism of your staff by improving their satisfaction and engagement. Or you could aim to enhance the quality of your service by meeting the diverse needs and preferences of your customers. Whatever your goals are, make sure they are aligned with your mission, vision, and values as a cleaning company.

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Romaric Ngambo

Harvard MPA Candidate | John F. Kennedy Fellow | Executive Board HEC Paris ETA Practice | Societal Impact transformations | Venture advisor
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Setting SMART goals is a cornerstone of fostering inclusivity within a cleaning team. Reflecting on my journey, I've learned that actionable objectives drive meaningful change. Commit to diversifying your team by actively recruiting from underrepresented groups, aiming for specific, measurable improvements. Enhance employee satisfaction through regular feedback sessions and opportunities for advancement, reducing turnover and absenteeism. Additionally, tailor your services to the diverse needs of your clientele, reflecting your commitment to inclusivity not just internally but in every aspect of your operation.

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3 Provide training and development

One of the most effective ways to create a more inclusive cleaning team is to provide training and development opportunities for your staff. Training can help them learn new skills, improve their performance, and increase their confidence. Development can help them grow their career, expand their network, and access mentorship and support. You can offer training and development on topics such as diversity and inclusion, cultural awareness, customer service, health and safety, leadership, and teamwork. You can also encourage your staff to share their knowledge and experiences with each other and learn from their peers.

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Sukanta kumar Sahoo

Fundraiser | Organizer ISS'24 | social worker | public leader | Public speaker | Data Enthusiast |
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Training and skills required for a proper program no matter whatever initiative is about to begin. Skills includes both hard and soft skills. Example for above mentioned program includes: 1) engagement with people. 2) communication skills 3) cost assessment Training which is exactly developed for the program.

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4 Foster communication and collaboration

Another key factor for creating a more inclusive cleaning team is to foster communication and collaboration among your staff. Communication can help them understand each other's perspectives, needs, and expectations. Collaboration can help them work together effectively, solve problems, and achieve common goals. You can foster communication and collaboration by creating channels and platforms for your staff to interact and exchange information, such as meetings, newsletters, social media, or apps. You can also create opportunities for your staff to socialize and bond, such as team-building activities, events, or celebrations.

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Jose Sergio Torres

Growth Hacker | DASM? | Google Project? Manager
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Promueve reuniones regulares para compartir ideas y resolver problemas. Crea un entorno donde todos se sientan libres de expresar sus opiniones y aportar soluciones. Mi experiencia muestra que establecer canales abiertos mejora la eficiencia y el bienestar del equipo.

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5 Celebrate diversity and inclusion

Finally, creating a more inclusive cleaning team requires celebrating diversity and inclusion as part of your culture and identity. Celebrating diversity and inclusion means recognizing and appreciating the differences and similarities among your staff and customers. It also means promoting and rewarding the behaviors and outcomes that reflect your inclusive values and goals. You can celebrate diversity and inclusion by highlighting the stories and achievements of your staff and customers, showcasing the diversity of your team and service, and creating a positive and respectful atmosphere for your staff and customers.

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Jose Sergio Torres

Growth Hacker | DASM? | Google Project? Manager
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Organiza eventos que destaquen las diversas culturas y tradiciones de tu equipo. Reconoce y valora las contribuciones individuales, resaltando la riqueza que aporta cada persona. Personalmente, he visto que celebrar nuestras diferencias fortalece la cohesión y el sentido de pertenencia en el equipo de limpieza.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Sumit Arora

Technology | Impact | Sustainability
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I am not sure why was it required to create an Article about inclusion in a "Cleaning Team". I somehow feel this article is discriminating with the Cleaning Workforce just by being there. The topic should be about teams in general and not Cleaning team. It is wrong at many levels.

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Stephanie F.

Making meaningful change for learning, leadership, culture and equity within organizations | People Experience | Social Impact Strategist
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To create a more inclusive cleaning team, start by promoting a culture of respect and appreciation. Implement training sessions that address unconscious biases and promote sensitivity. Ensure fair and transparent hiring processes, actively seeking candidates from various backgrounds. Establish open communication channels to address concerns and encourage team members to share their experiences. Create flexible work schedules to accommodate different needs. Recognize and celebrate cultural holidays and diverse achievements to foster a sense of belonging. Regularly solicit feedback and involve the team in decision-making. By prioritizing inclusivity, you create a welcoming environment that values each team member's contributions.

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How can you create a more inclusive cleaning team?

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1 Assess your current situation

2 Set clear and inclusive goals

3 Provide training and development

4 Foster communication and collaboration

5 Celebrate diversity and inclusion

6 Here’s what else to consider

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