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How can you create and maintain an IT operations metrics dashboard?

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An IT operations metrics dashboard is a visual tool that displays key performance indicators (KPIs) and other relevant data for monitoring and improving the efficiency, quality, and value of IT services. Creating and maintaining an IT operations metrics dashboard requires careful planning, execution, and evaluation. Here are some steps and tips to help you with this process.

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1 Define your goals and audience

Before you design your dashboard, you need to have a clear understanding of what you want to achieve and who will use it. Your goals should be aligned with your IT operations strategy and objectives, and your audience should be defined by their roles, responsibilities, and information needs. For example, you may have different dashboards for IT managers, technicians, and business stakeholders.

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Gazala s

Azure Open AI, Cognitive and Machine Learning Services at Microsoft
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There is no space for ambiguity when setting goals for target audience during the dashboard design phase. The best way to proceed is to utilize the SMART framework where we strive to ensure that objectives are specific, measurable, actionable, realistic, and time-based. Before you design a dashboard, walk a mile in the audience's shoes. The next most critical aspect is keeping in mind the context and device on which users will regularly access their dashboards. This will have direct consequences on the style in which the information is displayed. Will the dashboard be viewed on the go, in silence at the office desk or will it be displayed as a presentation in front of a large audience?

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Ankit S.

Data Analyst @ 91mobiles | Business Intelligence | Creator | 23K+ Followers | 101K+ Impressions
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The primary goal is to present complex IT operational data in a visual and easily understandable format. This includes metrics related to system performance, uptime, downtime, resource utilization, and more. his group includes senior IT executives responsible for overseeing the entire IT operations. Their roles involve strategic decision-making, resource allocation, and ensuring IT aligns with organizational objectives. They require high-level, strategic insights and KPIs to assess the overall health and performance of IT operations.

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2 Select your metrics and data sources

Once you have your goals and audience in mind, you need to choose the metrics that will measure your performance and progress. Your metrics should be relevant, meaningful, and actionable, and they should follow the SMART criteria (specific, measurable, achievable, relevant, and time-bound). You also need to identify the data sources that will provide the data for your metrics, such as IT service management (ITSM) tools, monitoring systems, surveys, or databases.

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Ankit S.

Data Analyst @ 91mobiles | Business Intelligence | Creator | 23K+ Followers | 101K+ Impressions
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Metrics play a critical role in a culture of continuous improvement. They provide a baseline for performance, and by regularly tracking and analyzing them, you can identify areas for enhancement, set improvement targets, and measure progress over time. Metrics are the foundation of data-driven decision-making. They provide the data necessary for informed choices, enabling IT leaders to allocate resources, prioritize projects, and make strategic decisions based on factual information.

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3 Design your dashboard layout and visuals

The next step is to design how your dashboard will look and feel. You need to consider the layout, colors, fonts, icons, and charts that will make your dashboard easy to read and understand. You should follow the best practices of data visualization, such as using simple and consistent designs, highlighting the most important information, avoiding clutter and distractions, and choosing the right chart types for your data. For example, you can use pie charts for showing proportions, line charts for showing trends, and bar charts for showing comparisons.

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4 Implement your dashboard using a tool or platform

After you have your design ready, you need to implement your dashboard using a tool or platform that can connect to your data sources, display your metrics and visuals, and allow you to customize and update your dashboard. There are many tools and platforms available for creating IT operations metrics dashboards, such as Microsoft Power BI, Tableau, Grafana, or Google Data Studio. You should choose the one that suits your budget, skills, and preferences.

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Gazala s

Azure Open AI, Cognitive and Machine Learning Services at Microsoft
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Each organization has it's own tech stack and sometimes we have more than one data visualization tool available to us. In my previous organization we leveraged QlikSense to create dashboards to map out individual team members performance in terms of Jira metrics from the Kanban board to see at a glance, the data was brought via an SSIS package. As the move to the cloud progresses we expect to migrate this viz to Looker or Google Data Studio

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5 Test and refine your dashboard based on feedback

The final step is to test and refine your dashboard based on feedback from your audience and stakeholders. You need to ensure that your dashboard is accurate, reliable, and secure, and that it meets the expectations and needs of your users. You should also monitor the performance and usability of your dashboard, and make adjustments as needed. For example, you may need to add or remove metrics, change the layout or visuals, or improve the data quality or frequency.

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6 Maintain your dashboard with regular reviews and updates

Creating an IT operations metrics dashboard is not a one-time project, but an ongoing process. You need to maintain your dashboard with regular reviews and updates, to ensure that it remains relevant, useful, and valuable for your IT operations. You should review your dashboard at least quarterly, or more often if there are significant changes in your IT operations strategy, objectives, or environment. You should also update your dashboard with the latest data, metrics, and visuals, to reflect the current state and trends of your IT operations.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you create and maintain an IT operations metrics dashboard?

1

2

3

4

5

6

7

1 Define your goals and audience

2 Select your metrics and data sources

3 Design your dashboard layout and visuals

4 Implement your dashboard using a tool or platform

5 Test and refine your dashboard based on feedback

6 Maintain your dashboard with regular reviews and updates

7 Here’s what else to consider

IT Operations Management

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How can you create and maintain an IT operations metrics dashboard?

1

2

3

4

5

6

7

1 Define your goals and audience

2 Select your metrics and data sources

3 Design your dashboard layout and visuals

4 Implement your dashboard using a tool or platform

5 Test and refine your dashboard based on feedback

6 Maintain your dashboard with regular reviews and updates

7 Here’s what else to consider

IT Operations Management

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