登录查看更多内容

点击“继续加入或登录”，即表示您同意遵守领英的《用户协议》、《隐私政策》及《Cookie 政策》。

How can you create an inclusive community through conflict resolution?

由人工智能和领英社区提供技术支持

Conflict resolution is a vital skill for community organizers who want to create an inclusive and respectful environment for their members. Whether you are dealing with disagreements, misunderstandings, or tensions, you need to know how to address them effectively and constructively. In this article, you will learn some tips and strategies to help you resolve conflicts in your community and foster a culture of collaboration and trust.

此文章中的业界达人

由社区从 5 条内容中精选。了解更多

1 Understand the source of conflict

Before you can resolve a conflict, you need to understand what is causing it. Is it a difference of opinion, a misunderstanding, a personal issue, or a structural problem? Try to listen to both sides of the story and identify the underlying needs, interests, and emotions of the parties involved. Avoid making assumptions or judgments and ask open-ended questions to clarify the situation. By understanding the source of conflict, you can tailor your approach and find a solution that meets the needs of everyone.

添加您的观点

Jamira Burley

Worldwide Strategic Initiative Lead at Apple ?? LinkedIn Top Voice ???? Social and Community Impact Speaker ?? Former UN Advisor ?? Innovation, Inclusivity, Partnerships, Empowerment, and Leadership
举报内容
Much of my recent work has involved engaging and managing diverse stakeholders, each hailing from distinct backgrounds. Frequently, their messages converge, yet their focal points and proposed solutions clash, generating conflicting objectives. In addition to attentively hearing everyone's desires and requirements, it's vital to recognize that not all perspectives should carry equal weight. Therefore, it becomes crucial to analyze power dynamics and discern the roles played by each group.

已翻译

赞
Nashika Stanbro

Transformational diversity, equity and inclusion strategist + crisis communicator + change manager
举报内容
Some beliefs ingrained in western culture can impede collaboration and progress in community work. When fear, prioritizing individual status/rank over collective impact and a focus on individual accomplishment are the sources of conflict, individual and collective self-reflection may help. Questions to consider: What is the root of fear related to the endeavor and how can we create a gracious space where it’s okay to get it wrong as we are learning? How can the group set aside hierarchical leadership concepts and swap them for a shared accountability model? How can the group reframe individualism to be less about individual accomplishment and more about supporting self-sufficiency and the sustainability of the endeavor?

已翻译

赞
Grace M.

I get things done | Organisational Development | Inclusion Strategy & Coaching | Partnerships & Stakeholder Engagement I Chair of Trustees I The Organisational Inclusionist - Podcast Host I Public & Media speaker
举报内容
Inclusive conflict resolution can only be done correctly if organisations accept that experiences of conflict differ and subsequently need to be viewed from a diverse perspective. Including people from diverse backgrounds in understanding the issues and that life experiences of marginalised groups can mean that their experiences of conflict can be different from their non-white managers and need to be approached differently, with leaders from diverse backgrounds included in investigations and resolution finding.

已翻译

赞
Jasmeet Kaur Arora

Founder Hi 5 CDC | International BrainGym Instructor | Certified RMTi Therapist | CEO-Marshall Gears | EFT Level 1 & 2
举报内容
Encourage all parties involved in the conflict to express their perspectives openly. Actively listen to their concerns, grievances, and underlying emotions without judgment. Create a safe space where everyone feels heard and respected. Encourage empathy among conflicting parties by helping them see the situation from each other's point of view. Promote understanding by highlighting shared values and common goals, fostering a sense of empathy and connection despite differences.

已翻译

赞

2 Choose an appropriate method

Depending on the nature and severity of the conflict, you may choose different methods to resolve it. Negotiation, for example, is a process where the parties involved communicate directly and attempt to reach a mutually acceptable agreement. This requires cooperation, respect, and compromise from both sides. Mediation is another option, which involves a neutral third party helping the parties to communicate and find a solution. Arbitration meanwhile is a process where a neutral third party makes a binding decision for the parties involved after hearing their arguments and evidence. Lastly, restorative justice is a process where the parties involved and the affected community members come together to address any harm caused by the conflict and repair relationships. This focuses on healing, accountability, and reconciliation.

添加您的观点

Paul Mdumi

"Programmatic Expert | KAICIID Fellow Alumni| Peacebuilding Specialist | Dialogue Facilitator"
举报内容
Mediation stand out in the domain of constructive conflict interventions, serving as a bridge to foster communication and fortify relationships. Its strength is in mutual decision-making, underpinned by the promise of confidentiality, creating an environment of trust. This process is flexible, tailored by the involved parties, ensuring that the core of relationships—whether personal or professional—is preserved and even strengthened through understanding and cooperation.

已翻译

赞

3 Apply some best practices

No matter the method you choose, there are some best practices that can help you resolve conflicts effectively and respectfully. Before beginning the conflict resolution process, establish ground rules for the participants, such as being respectful, listening actively, avoiding interruptions, and staying focused on the issue. Additionally, use positive language that expresses your feelings, needs, and concerns without attacking or criticizing the other party. Instead of focusing on the differences or positions of the parties involved, look for common ground or shared interests that can help build rapport and trust. Generate multiple options that can satisfy the needs and interests of both parties by brainstorming collaboratively and evaluating the pros and cons of each option. Finally, follow up with the parties involved after reaching a resolution and monitor its implementation. Provide feedback, support, and recognition to address any issues or concerns that may arise.

添加您的观点

4 Promote a culture of inclusion

Conflict resolution is not only a skill, but also a mindset and a culture. As a community organizer, you can promote an atmosphere of inclusion in your community by celebrating diversity and respecting identities, backgrounds, and experiences. Open communication and collaboration should be encouraged, with feedback, suggestions, and questions welcomed. Additionally, strong relationships and trust need to be built with community members to show them that they are cared for and supported. Conflict resolution is not easy, yet by utilizing these tips and strategies it is possible to generate an inclusive environment that can address conflicts in a constructive and peaceful way.

添加您的观点

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Community Organizing

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can you create an inclusive community through conflict resolution?

1

2

3

4

5

1 Understand the source of conflict

2 Choose an appropriate method

3 Apply some best practices

4 Promote a culture of inclusion

5 Here’s what else to consider

Community Organizing

给文章评分

感谢您的反馈

更多Community Organizing相关文章

更多相关阅读内容

How can you create an inclusive community through conflict resolution?

1

2

3

4

5

1 Understand the source of conflict

2 Choose an appropriate method

3 Apply some best practices

4 Promote a culture of inclusion

5 Here’s what else to consider

Community Organizing

给文章评分

感谢您的反馈

查看其他技能