How can you conduct user acceptance testing objectively and without bias?

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User acceptance testing (UAT) is a crucial step in the development and deployment of enterprise software. It involves testing the software by the end users or customers who will use it in their real-world scenarios. UAT helps to ensure that the software meets the user requirements, expectations, and needs. However, conducting UAT objectively and without bias can be challenging, as different users may have different opinions, preferences, and feedback. How can you conduct UAT effectively and fairly, without letting your own assumptions, preferences, or biases influence the process and the outcome? Here are some tips to help you.

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Shanshan Ma, PhD ??

Research Driven Product Innovation. Human-AI Interaction.
Anujja Marwwaha

Leading digital transformation for business excellence through IT innovations | Client Partnership | AI/ML, GenAI…

1 Define clear and measurable criteria

Before you start UAT, you need to define the criteria that will be used to evaluate the software. These criteria should be based on the user requirements, specifications, and acceptance criteria that were agreed upon during the planning and design phases. The criteria should be clear, measurable, and realistic, and they should cover the functionality, usability, performance, security, and reliability of the software. You should also define how you will measure the success or failure of each criterion, such as using pass/fail tests, surveys, ratings, or feedback forms.

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Shanshan Ma, PhD ??

Research Driven Product Innovation. Human-AI Interaction.
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Articulate success criteria in collaboration with stakeholders and business function partners, utilizing a mix of quantitative and qualitative metrics for measurable evaluation. This demands a thorough understanding of the intended business outcomes (such as performance, functionality and usability) and user objectives (such as shorter task completion time, reduced user error, and higher success rates). Conduct and document task analysis, defining user groups based on research.

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Anujja Marwwaha

Leading digital transformation for business excellence through IT innovations | Client Partnership | AI/ML, GenAI Automations | Product Mangement | Consulting & Presales | Portfolio Management
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There are only 2 missions which can give the success - Outcome aligned with goal & customer experience. If we can run user acceptance testing keeping these 2 aspects in mind we will have release as well as healthy backlog created to evolve the product/solution next phase

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2 Select a representative sample of users

Another important aspect of UAT is selecting the users who will participate in the testing. You should aim to select a representative sample of users who reflect the diversity and variety of your target audience. This means considering factors such as the user roles, tasks, goals, needs, expectations, skills, experience, and preferences. You should also ensure that the sample size is large enough to provide reliable and valid results, but not too large to be unmanageable or costly. You can use methods such as random sampling, stratified sampling, or quota sampling to select your users.

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Udi Keshet

Social entrepreneur. Your career during Mid-life is our specialty. Innovative solutions. Career acceleration programs. Supportive framework. Access to great opportunities. Gain passion, meaning, happiness, and freedom.
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User Acceptance Testing (UAT) isn't as straightforward as it may seem. It's the culmination of a complex journey involving multiple partners and the customer, bridging past, present, and future elements. Think of UAT like a Catholic wedding, symbolizing the unity of various stakeholders. Just as in a marriage, it emphasizes collaboration and understanding. In this context, it's essential to avoid inexperienced engineers in UAT discussions, as their involvement can jeopardize the project. Instead, let practical, seasoned executives lead in defining the UAT process and new release life-cycle. This approach is crucial for a smooth and efficient UAT. The ultimate goal is a fully functional system and secure customer payments.

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3 Provide clear and consistent instructions

To ensure that the users perform the UAT in a consistent and objective manner, you need to provide them with clear and consistent instructions. These instructions should include the purpose and scope of the UAT, the criteria and methods of evaluation, the tasks and scenarios to be performed, the expected outputs and outcomes, the time and resources available, and the feedback and reporting mechanisms. You should also provide the users with any necessary training, support, or documentation to help them use the software effectively and efficiently.

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4 Collect and analyze feedback objectively

The feedback that you collect from the users during and after the UAT is vital for improving and refining the software. However, you need to collect and analyze this feedback objectively, without letting your own biases or preferences affect your judgment. You should use standardized and structured tools and methods to collect and analyze the feedback, such as surveys, ratings, feedback forms, test results, logs, or reports. You should also use quantitative and qualitative data to support your findings and conclusions, and avoid relying on anecdotal or subjective evidence.

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5 Communicate and collaborate with stakeholders

Finally, you need to communicate and collaborate with the stakeholders involved in the UAT process, such as the developers, project managers, sponsors, or customers. You should share the results and feedback of the UAT with them, and discuss the implications and recommendations for the software. You should also solicit and address any questions, concerns, or suggestions that they may have, and seek their approval or acceptance of the software. You should also document and track the changes and actions that are taken as a result of the UAT, and ensure that they are implemented and tested accordingly.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you conduct user acceptance testing objectively and without bias?

1

2

3

4

5

6

1 Define clear and measurable criteria

2 Select a representative sample of users

3 Provide clear and consistent instructions

4 Collect and analyze feedback objectively

5 Communicate and collaborate with stakeholders

6 Here’s what else to consider

Enterprise Software

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How can you conduct user acceptance testing objectively and without bias?

1

2

3

4

5

6

1 Define clear and measurable criteria

2 Select a representative sample of users

3 Provide clear and consistent instructions

4 Collect and analyze feedback objectively

5 Communicate and collaborate with stakeholders

6 Here’s what else to consider

Enterprise Software

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