How can you communicate Six Sigma results effectively to stakeholders?

1 Identify your stakeholders

The first step is to identify who your stakeholders are and what their needs and expectations are. You can use a stakeholder analysis tool, such as a matrix or a map, to categorize them according to their level of interest and influence. This will help you prioritize your communication efforts and tailor your messages accordingly. For example, you may need to provide more details and evidence to stakeholders who have high interest and high influence, such as senior management or key customers, than to those who have low interest and low influence, such as external auditors or general public.

2 Choose the right format and channel

The second step is to choose the right format and channel for your communication. Depending on your audience, you may need to use different types of communication, such as reports, presentations, dashboards, newsletters, emails, or meetings. You should also consider the best channel to deliver your communication, such as online, offline, or hybrid. You should select the format and channel that best suit your purpose, message, and stakeholder preferences. For example, you may use a report to document your project results and recommendations, a presentation to highlight the key findings and benefits, a dashboard to monitor the performance and control measures, and a newsletter to share the success stories and best practices.

3 Use clear and concise language

The third step is to use clear and concise language in your communication. You should avoid using jargon, acronyms, or technical terms that may confuse or alienate your stakeholders. You should also use simple and direct sentences that convey your main points and actions. You should use visual aids, such as graphs, charts, tables, or diagrams, to illustrate your data and results. You should also use storytelling techniques, such as anecdotes, metaphors, or examples, to engage your audience and make your message memorable. For example, you may use a graph to show the improvement in customer satisfaction, a table to compare the before and after results, or a story to demonstrate the impact of your project on a customer or employee.

4 Solicit feedback and follow up

The fourth step is to solicit feedback and follow up with your stakeholders. You should invite your stakeholders to ask questions, share their opinions, or provide suggestions on your communication. You should also acknowledge their feedback and address any concerns or issues they may have. You should also follow up with your stakeholders regularly to update them on the progress and outcomes of your project. You should also celebrate and recognize the achievements and contributions of your team and stakeholders. For example, you may use a survey to collect feedback on your communication, a meeting to discuss the next steps and action plans, or a recognition event to thank and reward your team and stakeholders.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?