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How can you communicate housekeeping standards to guests?

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How can you communicate housekeeping standards to guests? This is a crucial question for hospitality managers who want to ensure guest satisfaction, safety, and loyalty. In this article, you will learn some effective strategies to convey your housekeeping expectations and policies to your guests, and how to handle any feedback or complaints.

本文章的要点总结

Pre-arrival communication:

Use your website, booking confirmations, or emails to brief guests on housekeeping standards. This proactive approach lets guests know what to expect and allows them to share any specific needs or preferences.### *Personalized welcome notes:Upon check-in, provide a personalized note outlining cleaning protocols. This ensures transparency and reassures guests about the cleanliness and safety of their environment.

本摘要由 AI 和以下专家提供支持

Bhagwati Lal sharma

Assistant Butler Manager @ Gnosis…
Mimi Renati Zainol LEAP Facilitator, CHA, CGSP

Helping Teams Win Customers from the? |…

1 Why communicate housekeeping standards?

Communicating housekeeping standards is not only a matter of courtesy, but also of quality and safety. By informing your guests of what they can expect from your housekeeping service, you can avoid misunderstandings, disappointments, and potential hazards. For example, you can explain how often and when your housekeeping staff will clean the rooms, what items they will replace or replenish, and what procedures they follow to prevent the spread of germs and viruses. You can also inform your guests of any special requests, preferences, or limitations that they can communicate to your housekeeping team.

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Bhagwati Lal sharma

Assistant Butler Manager @ Gnosis Hospitality | BBA, Hospitality
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Communication is very important in hospitality specially when you are dealing with guests. Housekeeping work is a key of consistency in ultra luxury hospitality services. This is all about the presentation and congratulations. It will really make your guests understand if you explains during check in. The guests in their mansion or villa. By informing about housekeeping service, regular sanitation, sustainable practice and ultra high home made products will really make a difference if it’s communicated properly. Asking guests preferences regarding housekeeping service for example what time you needs cleaning of your room? What’s type of pillow you like to use? Evening turndown service? That’s are personal touch & communication Standards

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Pankaj Jasrotia

# Hospitality expert # Edupreneur # Proactive learner
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Housekeeping standards need to be communicated because of many reasons To avoid accidents To make them feel home To make them aware about safety standards To make them understand the kind of services they can get from housekeeping as valet , basic amenities of room and bathroom which are of importance To make them aware about their role in maintaining their own safety To make them aware about procedures to be followed in case of emergencies To make them aware about the limitations or the things they will not be getting Basically communication with the guests result in guest satisfaction which leads to repeat business and target achievement in terms of goals

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2 How to communicate housekeeping standards before arrival?

One of the best ways to communicate housekeeping standards to your guests is to do it before they arrive at your hotel. This can be done through your website, booking confirmation, email, or phone call. You can provide a brief overview of your housekeeping policies and practices, and invite your guests to contact you if they have any questions or concerns. You can also use this opportunity to ask your guests about their housekeeping preferences, such as the frequency and time of cleaning, the type and number of amenities, and any special needs or requests.

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3 How to communicate housekeeping standards during check-in?

Another important time to communicate housekeeping standards to your guests is during the check-in process. You can use this face-to-face interaction to reinforce the information you provided before arrival, and to clarify any doubts or expectations. You can also use this moment to provide your guests with a welcome letter, a brochure, or a card that summarizes your housekeeping standards and contact details. You can also remind your guests of the available channels to communicate with your housekeeping staff, such as the phone, the app, or the door hanger.

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4 How to communicate housekeeping standards during stay?

Communicating housekeeping standards during your guests' stay is essential to maintain their satisfaction and trust. To keep your guests informed and engaged with your housekeeping service, you can send a text message, email, or push notification to confirm when the room has been cleaned and ask for feedback or suggestions. Additionally, leaving a note, card, or sticker in the room to thank guests for their cooperation and remind them of your housekeeping standards and contact details is beneficial. Moreover, displaying a sign, poster, or banner in the lobby, elevator, or corridor to highlight your housekeeping achievements, awards, or certifications is an effective way to show your guests that you care about their health and safety.

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Mimi Renati Zainol LEAP Facilitator, CHA, CGSP

Helping Teams Win Customers from the? | Malaysia's Woman Leaders Award 2024 | Housekeeping Skills Trainer | ASEAN & HRDC Accredited Trainer
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On arrival provide a personalized welcome note outlining cleaning protocols, ensuring transparency about the commitment to a clean and comfortable environment. Other than that, utilize in-room signage strategically. Communicate housekeeping schedules, highlight eco-friendly practices, and offer information on how guests can request specific cleaning services. Beyond standard cleaning, consider personalized touches. Anticipate and fulfill preferences—whether it's a particular brand of toiletries or specific bedding requests. These little details become a bonus, turning a stay into an experience that lingers in the guest's memory. My favorite is always the returning guests and long-term stays, fond memories!

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5 How to communicate housekeeping standards after departure?

Communicating housekeeping standards after your guests' departure is a great way to show your appreciation and to encourage their loyalty. You can thank your guests with a thank-you email, survey, or review request, while also inviting them to join your online community or loyalty program through social media messages, blog posts, or newsletters. Additionally, offering a discount, voucher, or reward to those who have complied with your housekeeping standards can motivate them to book again in the future.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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joshua Owen

Low Level software Developer , Typewriting skills, Music producer, Footballer etc
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You can effectively communicate housekeeping standards to guests by providing clear written instructions in guest rooms, using signage, and including information in guest welcome materials. Additionally, consider training staff to politely inform guests about these standards during check-in.

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How can you communicate housekeeping standards to guests?

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1 Why communicate housekeeping standards?

2 How to communicate housekeeping standards before arrival?

3 How to communicate housekeeping standards during check-in?

4 How to communicate housekeeping standards during stay?

5 How to communicate housekeeping standards after departure?

6 Here’s what else to consider

Hospitality Management

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How can you communicate housekeeping standards to guests?

1

2

3

4

5

6

1 Why communicate housekeeping standards?

2 How to communicate housekeeping standards before arrival?

3 How to communicate housekeeping standards during check-in?

4 How to communicate housekeeping standards during stay?

5 How to communicate housekeeping standards after departure?

6 Here’s what else to consider

Hospitality Management

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