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How can you collaborate more effectively with UX designers in R&D?

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As a product manager, you know how important it is to work closely with UX designers in R&D. They can help you create user-centric solutions that meet your customers' needs and expectations. But how can you collaborate more effectively with them and avoid common pitfalls? Here are some tips to help you improve your communication, alignment, and feedback processes with UX designers in R&D.

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Marie S.

Director DEX & Strategy @Alexion AZ| Digital Change Agent | Patient-centric | Digital Marketing | Digital…

1 Understand their role and goals

UX designers are not just responsible for making your product look good. They are also concerned with how your product works, how it solves users' problems, and how it delivers value. They have different methods and tools to research, design, test, and iterate on user experiences. To collaborate more effectively with them, you need to understand their role and goals in the R&D process. Ask them about their approach, their deliverables, and their success criteria. Respect their expertise and trust their decisions.

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Marie S.

Director DEX & Strategy @Alexion AZ| Digital Change Agent | Patient-centric | Digital Marketing | Digital Transformation | Data Analysis
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In product development, collaboration between PMs and UX Designers is pivotal. Beyond aesthetics, UX Designers shape user experiences, solve problems, and deliver value. Understanding their multifaceted role and processes is crucial for effective collaboration. Trusting and respecting UX Designers' expertise enrich collaboration, leading to solutions prioritizing user satisfaction. Workshops encourage cross-functional understanding, fostering creative problem-solving. Establishing a feedback loop for continuous improvement, integrating UX insights ensures products evolve dynamically to meet user needs. A shared commitment to user-centric solutions results in products that not only look good but also deliver exceptional user experiences.

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2 Involve them early and often

One of the worst things you can do as a product manager is to throw a bunch of requirements at UX designers and expect them to come up with a design that meets your vision. This can lead to frustration, misunderstanding, and wasted time. Instead, you should involve UX designers early and often in the R&D process. Invite them to your discovery sessions, brainstorming workshops, and user interviews. Share your product vision, strategy, and roadmap with them. Seek their input and feedback on your ideas and assumptions. Make them feel part of the team and the solution.

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Marie S.

Director DEX & Strategy @Alexion AZ| Digital Change Agent | Patient-centric | Digital Marketing | Digital Transformation | Data Analysis
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In product development, collaboration with UX designers is critical. Success hinges on involving them early and consistently throughout the R&D process. Inviting them to discovery sessions and workshops fosters a shared understanding and creative synergy. Direct involvement in user interviews yields valuable insights into user needs. Transparency is vital; sharing the product vision ensures design decisions align with overarching goals. Seeking feedback leverages UX expertise efficiently. In conclusion, involving UX designers ensures the final product meets requirements, delights users, and aligns seamlessly with the overarching vision

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3 Communicate clearly and constructively

Communication is key to any successful collaboration, especially between product managers and UX designers in R&D. You need to communicate clearly and constructively with them, using a common language and avoiding jargon and ambiguity. You also need to communicate frequently and consistently, using the appropriate channels and tools. For example, you can use Slack for quick updates, Zoom for meetings, and Figma for design reviews. You also need to communicate respectfully and empathetically, acknowledging their perspectives and challenges, and appreciating their contributions.

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4 Align on the scope and priorities

Another common source of conflict between product managers and UX designers in R&D is the scope and priorities of the project. You may have different expectations and assumptions about what needs to be done, when, and why. To avoid this, you need to align on the scope and priorities of the project with UX designers. You need to define the problem statement, the user personas, the user stories, and the acceptance criteria. You also need to prioritize the features and functionalities based on the value and effort. You need to agree on the milestones and deadlines, and be flexible if things change.

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5 Provide timely and actionable feedback

Feedback is essential for improving the quality and usability of your product. As a product manager, you need to provide timely and actionable feedback to UX designers in R&D. You need to give feedback as soon as possible, preferably during the design process, not after. You also need to give feedback that is specific, objective, and constructive, not vague, subjective, and negative. You need to focus on the problem, not the solution, and suggest improvements, not changes. You also need to balance your feedback with praise and recognition, and encourage UX designers to share their feedback with you.

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6 Learn from each other and grow together

The last tip to collaborate more effectively with UX designers in R&D is to learn from each other and grow together. You and UX designers have different skills, experiences, and perspectives that can complement each other and enrich your product. You can learn from each other by sharing your insights, best practices, and resources. You can also learn from each other by asking questions, listening actively, and being open-minded. You can grow together by setting common goals, measuring your progress, and celebrating your achievements. You can also grow together by seeking feedback, giving feedback, and embracing feedback.

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Marie S.

Director DEX & Strategy @Alexion AZ| Digital Change Agent | Patient-centric | Digital Marketing | Digital Transformation | Data Analysis
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Effective collaboration in R&D is rooted in mutual learning and growth between product managers and UX designers. Leveraging diverse skills enhances the product development journey. Learning involves asking questions, active listening, and an open-minded approach, deepening understanding and cultivating mutual respect. Growing together requires setting common goals, fostering a sense of shared accomplishment. Vital to mutual growth is the willingness to seek, give, and embrace feedback. In the dynamic realm of product development, the synergy between product managers and UX designers goes beyond collaboration, contributing to a culture of mutual growth and enriching the final product.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you collaborate more effectively with UX designers in R&D?

1

2

3

4

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7

1 Understand their role and goals

2 Involve them early and often

3 Communicate clearly and constructively

4 Align on the scope and priorities

5 Provide timely and actionable feedback

6 Learn from each other and grow together

7 Here’s what else to consider

Product Management

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How can you collaborate more effectively with UX designers in R&D?

1

2

3

4

5

6

7

1 Understand their role and goals

2 Involve them early and often

3 Communicate clearly and constructively

4 Align on the scope and priorities

5 Provide timely and actionable feedback

6 Learn from each other and grow together

7 Here’s what else to consider

Product Management

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