How can you collaborate better with your team when using mobile usability testing tools?

1 Choose the right tool

Not all mobile usability testing tools are created equal. Some may offer more features, flexibility, and integration options than others. Depending on your project's scope, budget, and goals, you need to choose a tool that suits your team's needs and preferences. For example, you may want a tool that allows you to record and share live or moderated sessions, or one that enables you to create and distribute unmoderated tests with predefined tasks and questions. You may also want a tool that supports different devices, platforms, and browsers, or one that can generate and export reports and insights easily.

2 Plan and prepare your tests

Before you launch your mobile usability tests, you need to plan and prepare them carefully. This means defining your research objectives, target users, test scenarios, tasks, and questions. You also need to communicate these elements clearly with your team and make sure everyone is on the same page. You can use tools like Google Docs, Trello, or Slack to create and share your test plans, scripts, and schedules. You can also use these tools to assign roles and responsibilities, such as who will moderate, observe, or analyze the tests.

3 Conduct and record your tests

When you conduct your mobile usability tests, you need to ensure that you capture and record the relevant data and feedback from your users. This may include audio, video, screen, gestures, eye-tracking, facial expressions, and comments. You need to use a mobile usability testing tool that can record these data reliably and securely. You also need to make sure that you have the consent of your users and that you follow the ethical and legal guidelines for conducting user research. You can use tools like Zoom, Skype, or Google Meet to conduct and record live or moderated tests, or tools like UserTesting, UserZoom, or Lookback to create and record unmoderated tests.

4 Share and analyze your results

After you conduct your mobile usability tests, you need to share and analyze your results with your team. You need to use a mobile usability testing tool that can generate and export reports and insights that are easy to understand and act on. You also need to use tools that can facilitate your team's collaboration and discussion of the results. For example, you can use tools like Miro, InVision, or Figma to create and share interactive prototypes, wireframes, or mockups based on your test results. You can also use tools like Google Sheets, Airtable, or Notion to organize and visualize your data and feedback.

5 Implement and iterate your changes

Based on your test results and analysis, you need to implement and iterate your changes to improve your mobile app or website. You need to use tools that can help you track and manage your changes and updates. You also need to use tools that can help you test and validate your changes and measure their impact. For example, you can use tools like GitHub, Bitbucket, or GitLab to manage your code and version control. You can also use tools like Firebase, Google Analytics, or Mixpanel to monitor and evaluate your app or website performance and user behavior.

6 Communicate and celebrate your success

Finally, you need to communicate and celebrate your success with your team and stakeholders. You need to use tools that can help you showcase and demonstrate your achievements and learnings. You also need to use tools that can help you collect and share feedback and testimonials from your users and clients. For example, you can use tools like PowerPoint, Keynote, or Prezi to create and present your case studies, reports, or portfolios. You can also use tools like SurveyMonkey, Typeform, or Testimonial Monkey to gather and display your user or client satisfaction and loyalty.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?