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How can you build trust with a team member experiencing burnout?

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Burnout is a state of physical, mental, and emotional exhaustion caused by chronic stress, often related to work. It can affect anyone, but especially those who are passionate, committed, and high-performing. If you are a team leader or a colleague of someone who is experiencing burnout, you may wonder how you can build trust with them and support them in their recovery. Here are some tips to help you do that.

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Philip Jacklin

Continuing Education Program Manager | Fall Protection

1 Recognize the signs

The first step to building trust with a team member experiencing burnout is to recognize the signs and acknowledge the problem. Burnout can manifest in different ways, such as reduced productivity, decreased motivation, increased irritability, cynicism, or detachment, frequent absences, or health issues. Don't ignore or dismiss these signs as laziness, incompetence, or negativity. Instead, show empathy and compassion, and let them know that you care about their well-being and value their contribution.

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Philip Jacklin

Continuing Education Program Manager | Fall Protection
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It's important to understand why someone is experiencing burnout and how much "the job" is to blame. Oftentimes, people's personal lives become so hectic that they try to ramp up their workload or involvement on projects in attempt to distract, but that only accelerates & amplifies the effects of burnout.

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2 Listen and communicate

The second step to building trust with a team member experiencing burnout is to listen and communicate effectively . Don't assume that you know what they need or want, or that you can solve their problem for them. Instead, ask open-ended questions, listen actively, and validate their feelings and perspectives. Avoid judgment, criticism, or advice, unless they ask for it. Express your support and appreciation, and encourage them to seek professional help if needed. Also, communicate clearly and respectfully about your expectations, goals, and feedback, and avoid micromanaging or overloading them with tasks.

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Philip Jacklin

Continuing Education Program Manager | Fall Protection
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If you suspect a teammate is burning out, it's time to put your listening hat on to find the root cause. Stifled creativity? Lack of recognition? Unmet expectations? It's also important while listening to not jump into "problem-solving" if they start listing reasons why the feel burnt out. Most often, folks already know what solution they are seeking and the act of someone listening/validating their qualms can inspire them to not only identify those solutions but encourage them to pursue them independently. At that point, you can support them on their personal journey towards fulfillment and rejuvenation.

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3 Adjust and accommodate

The third step to building trust with a team member experiencing burnout is to adjust and accommodate their situation and needs. Burnout can impair one's ability to perform at their best, so be realistic and flexible about what they can deliver and when. Consider reducing their workload, extending their deadlines, or delegating some of their responsibilities to others. Also, respect their boundaries and preferences, and allow them to have more autonomy, flexibility, and control over their work schedule, environment, and pace. Finally, offer them opportunities to learn, grow, and develop their skills and strengths, and celebrate their achievements and progress.

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4 Encourage and inspire

The fourth step to building trust with a team member experiencing burnout is to encourage and inspire them to reconnect with their passion and purpose. Burnout can make one feel disillusioned, hopeless, or apathetic about their work, so remind them of why they chose this career, what they enjoy about it, and how they make a positive impact. Also, inspire them to pursue their interests, hobbies, and passions outside of work, and to balance their professional and personal lives. Moreover, encourage them to practice self-care, such as getting enough sleep, eating well, exercising, meditating, or relaxing.

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5 Connect and collaborate

The fifth step to building trust with a team member experiencing burnout is to connect and collaborate with them as a team. Burnout can make one feel isolated, lonely, or misunderstood, so foster a sense of belonging, camaraderie, and mutual support among your team members. Invite them to participate in team meetings, activities, and projects, and value their input and feedback. Also, create a culture of trust, respect, and psychological safety, where everyone can express their opinions, ideas, and emotions without fear of judgment, rejection, or retaliation. Additionally, model healthy behaviors and attitudes, and share your own challenges and successes with your team.

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Philip Jacklin

Continuing Education Program Manager | Fall Protection
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After the causes of burnout are identified, collaborating with your teammate to draw a path out can help you identify how much help they might need. People are generally prudent to ask for help, but a creative team building exercise allows you to hold space, practice empathy, and identify the most effective ways to help them--without seeming like we're just adding more things to their growing task list.

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6 Follow up and follow through

The sixth and final step to building trust with a team member experiencing burnout is to follow up and follow through on your actions and promises. Don't assume that one conversation or intervention is enough, or that they will recover overnight. Instead, check in regularly, monitor their progress, and provide ongoing support and feedback. Also, be consistent, reliable, and accountable, and do what you say you will do. If you make any changes or adjustments to their work conditions or expectations, stick to them and don't revert back to old habits or patterns. Finally, recognize and appreciate their efforts and improvements, and acknowledge their resilience and recovery.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Philip Jacklin

Continuing Education Program Manager | Fall Protection
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If someone is experiencing burnout, it's important to remember that calling it out and working on a solution can initially feel like another task is being added to their already-full plate. It's important to identify what stage of burnout your teammate resides and if your support is best expressed in being patient with them or encouraging them to act. Either way, being honest about your feelings towards them and allowing them to be honest is the surest way to find out what is causing their burnout and then developing a plan to refill their cup.

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How can you build trust with a team member experiencing burnout?

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1 Recognize the signs

2 Listen and communicate

3 Adjust and accommodate

4 Encourage and inspire

5 Connect and collaborate

6 Follow up and follow through

7 Here’s what else to consider

Team Building

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How can you build trust with a team member experiencing burnout?

1

2

3

4

5

6

7

1 Recognize the signs

2 Listen and communicate

3 Adjust and accommodate

4 Encourage and inspire

5 Connect and collaborate

6 Follow up and follow through

7 Here’s what else to consider

Team Building

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