How can you avoid jargon in bilingual customer service?

I have not experienced this particular scenario at first hand but I believe we can avoid jargon in bilingual customer service by simplifying the language, by using visual aids, and by offering multilingual documentation. If someone can add more then I am all ears! Thank you!

We talk a lot about diversity in terms of the people we work with, the investments we make and the products we offer. This is all great but we also need to think about diverse communication. The same basic principles apply: - be clear, and concise - speak in a way that’s inclusive, that e courage’s the participation of your customers (or whoever you are speaking with) If we take this type of approach in our communication, we’re not only creating understandable, inclusive environments but we’re ensuring that the conversation is valuable for everyone involved. Simply put, be empathetic to your customers and don’t use words, phrases or jargon that don’t mean anything to them or might preclude them from participating.

It is a day to day issue where customer support agents use specialized terminology or industry-specific language, it often alienates customers who may not be familiar with these terms. For example, if a technical support agent tells a customer, "You need to clear your cache and delete your cookies to resolve the issue," without explaining these terms, the customer might be left feeling bewildered. Effective customer service should prioritize clear and straightforward communication to ensure customers understand the solutions being offered. So in my opinion, jargons in contrast, can make customers feel disconnected and leave them with unresolved issues, ultimately damaging the customer experience.

Jargon comes naturally, by virtue of MTI (Mother Tongue Influence). Inorder to overcome Jargon, one should understand the targeted audience well and also be prepared on what to be answered for what type of target customers. Even after proper preparation, if Jargon still pops out, then ensure to be prepared well enough on how to overcome the situation. In total, Practice makes a person perfect!!!!

Put yourself in your customer's shoes. Imagine navigating a service where the language is foreign to you. How would you want to be spoken to? You can use that as your guide in all customer interactions. In bilingual customer service, avoiding jargon is fundamental, and the ability to communicate clearly and effectively is transformative. Jargon can often hinder clarity and understanding. A simple sentence can convey your message more effectively. Gauge customer's level of familiarity with industry-specific terms - it's crucial to steer clear of jargon. When unavoidable, provide concise and clear explanations in plain language.

One thing I’ve found helpful as a linguist is that, while I teta thing with other cultures having the capacity to understand that the other persons reality might differ from your is key. It’ll help you to be non judgmental toward others.