How can you assess your staff scheduling software's effectiveness?

1 Define your goals

Before you can evaluate your staff scheduling software, you need to define your goals and expectations. What are the main challenges and objectives of your airline management in terms of staff scheduling? For example, some common goals are to reduce overtime, increase flexibility, balance workload, comply with regulations, and improve employee engagement. You should also identify the key performance indicators (KPIs) that measure your progress towards your goals, such as labor costs, utilization rate, schedule accuracy, absenteeism, turnover, and satisfaction.

2 Compare your results

Once you have defined your goals and KPIs, you need to compare your results before and after implementing your staff scheduling software. How has your staff scheduling software improved your performance in terms of your KPIs? How has it solved your previous challenges and pain points? How has it affected your bottom line and your competitive advantage? You can use various methods to compare your results, such as historical data, benchmarking, surveys, feedback, and reports.

3 Analyze your features

Another aspect to consider when assessing your staff scheduling software is the features and functionality that it offers. How well does your staff scheduling software fit your specific needs and preferences? How easy and intuitive is it to use and manage? How reliable and secure is it? How scalable and adaptable is it to changing demands and scenarios? How compatible and integrable is it with your other systems and tools? You should also review the support and service that your staff scheduling software provider offers, such as training, updates, maintenance, and troubleshooting.

4 Seek feedback and suggestions

A crucial part of assessing your staff scheduling software is to seek feedback and suggestions from your stakeholders, especially your employees. How satisfied are they with your staff scheduling software? How has it affected their work-life balance, motivation, and performance? What are the benefits and drawbacks of your staff scheduling software from their perspective? What are their recommendations and requests for improvement or enhancement? You can collect feedback and suggestions from various channels, such as surveys, interviews, focus groups, and reviews.