How can you assess the escalation level in online conflicts?

conflict happens in the virtual meeting room just like it does in the board room however, the behaviours may be somewhat different. Body language, tone of voice, level of engagement can be clues to "something might be going on" however, it is important to resist the urge to judge or make assumptions as these usually escalate things quickly. When you feel disagreement emerging, sometimes it can be handled by simply asking questions. As people talk their perspective through, the issue may work itself out. Sometimes conflict happens because people don't feel heard. After being a mediator for 10 years I saw this happen lots. Let someone know you heard them by sharing something like "thank you for sharing that" or "I appreciate your perspective"

in disagreement stage, we must focus to fact and logic argument, so we can assess the escalation level through communication and discussion with openness and respect each other

Assessing the escalation level in online conflicts involves looking at language tone, frequency of responses, personal attacks, and the depth of the disagreement. Monitoring the use of inflammatory language, the intensity of emotions displayed, and whether the conversation is deviating from the original topic can help gauge the escalation level. Additionally, observing the involvement of others and the spread of the conflict can provide insights into its escalation.

Conflict is a part of life, whether in-person, at work or online. people express opinions, feelings and values. We need to have an atmosphere of listening. However, sometimes, disagreements happen and there are, instead of civil discourse, there are insults, threats and verbal abuse. One way to moderate this is to politely disagree Let's not escalate. If this doesn't result in more kindness, then we have to disengage and say I am cutting this conversation off. If they call you chicken or sissy, you can say, "we do not need to resort to namecalling. Let's stick with the issue."

Identifying disagreements in an online conflict necessitates keen observation of language nuances, tone shifts, and repeated points of contention. Scrutinize written communication for emotional language or abrupt changes in demeanor. Analyze patterns of disagreement, noting recurring themes or trigger points. Pay attention to the frequency of rebuttals or defensive responses. Utilize online communication tools to gauge nonverbal cues such as emojis, punctuation, or the choice of words. Actively seek clarification and encourage open dialogue to unearth underlying disagreements. In the virtual realm, meticulous attention to digital cues and thoughtful probing are vital for accurate identification and resolution of online conflicts.

Assessing the escalation level in online conflicts at the polarization stage involves observing increased group division and intensified language. For example, in an online community discussing environmental policies, polarization is evident when discussions shift from general opinions to members forming distinct, opposing groups. These groups might start using more confrontational language, portraying the other side as not only wrong but also as adversaries. Such a shift signals a move from simple disagreement to a more entrenched, polarized conflict. Monitoring these changes in tone and group dynamics is key to understanding and addressing the escalation level at this stage.

Pick Up the Phone Online communication can spiral out of control. Fire off an angry email, you think. Resist that urge. Instead, pick up the phone. Calling: Prevents miscommunications: Written messages lack tone, leading to misinterpretations. A call adds human connection. Gains clarity: Engaging in real-time conversations bypasses assumptions. Nurtures understanding. Clarifies intent. Expresses empathy: A call conveys emotion. It's easier to relate. It helps find common ground. Fosters dialogue: A phone call shifts things from an adversarial conversation to a constructive one. Yes, the call is awkward. It requires courage. Be brave, pick up the phone, and lead the way to peace. The effort is worth it.