If you have customer service expertise, you can use it to boost your freelance work. Customer service is not only about answering queries and solving problems, but also about building relationships, creating value, and ensuring satisfaction. Here are some ways you can apply your customer service skills to your freelance projects.
Communication is key to any successful freelance work. You need to communicate with your clients about the scope, timeline, expectations, and feedback of your projects. You also need to communicate with your collaborators, subcontractors, or suppliers if you work with them. Use clear, polite, and professional language, and choose the best channels and tools for your communication. Keep your clients updated on your progress, and ask for their input when needed. Respond to their messages promptly and respectfully, and address any issues or concerns as soon as possible.
Customer service skills are golden for freelancing! Your communication magic, problem-solving ninja moves, and empathy superpower translate to thriving client relationships, smooth project delivery, and happy clients!
Always important to keep in touch with your clients. Continuously keep your clients posted regarding status of product/service delivery time lines.
I like to hold Bi-Weekly touchpoints and then encourage ad-hoc meetings where needed to advance a project. Establishing a regular cadence shows the customer you are invested in the relationship. You may even find yourself scheduling less meetings this way.
Siendo lo más atento posible a los detalles. En particular, a lo emocional de la relación y a la situación que atraviesan nuestros clientes. Al fin y al cabo somos seres gregarios, relacionales, que quieren pasar tiempo con personas que están bien, y que cuando están pasando un mal momento podamos ayudarlas.
Customer Service Representative.?Excellent communication skills. Empathetic listener with a pleasant manner that excels at building value for the customer. Hard working, highly intelligent, and able to pick up new software and new modes of operations really quickly.
Quality and value are what your clients are looking for when they hire you. You need to deliver your work on time, on budget, and according to the specifications. You also need to go beyond the minimum requirements and add some extra value to your work. For example, you can offer suggestions, insights, or tips that can help your clients achieve their goals, improve their processes, or save money. You can also provide some additional services or features that can enhance your work, such as revisions, support, or documentation.
Being personal with the client. Moving 1 person at a time is key. It is not easy, but moving one individual at a time is the move. Never treat anyone like a number. They are all unique special and have purpose in doing something greater!!
I think we often tend to put quantity first, pushing the targets and stats, trying to catch up with the systems, forgetting the heart of a great customer service is quality and value. It always stands out, and may never be hidden.
Feedback is essential for improving your freelance work and growing your reputation. You need to collect feedback from your clients, both during and after your projects. You can use surveys, testimonials, reviews, or ratings to get feedback. You also need to use feedback to improve your work and your customer service. You can use feedback to identify your strengths and weaknesses, learn from your mistakes, and implement changes or improvements. You can also use feedback to show your appreciation, thank your clients, and ask for referrals or repeat business.
Flexibility and adaptability are important for dealing with the challenges and opportunities of freelance work. You need to be flexible and adaptable to the needs and preferences of your clients, the demands and changes of your projects, and the trends and innovations of your industry. You also need to be flexible and adaptable to your own schedule, workload, and income. You can use your customer service skills to negotiate, compromise, and collaborate with your clients and partners. You can also use your customer service skills to cope with stress, uncertainty, and competition.
Trust and loyalty are the foundations of long-term and profitable relationships with your clients. You need to build trust and loyalty by being honest, reliable, and consistent in your freelance work. You also need to build trust and loyalty by showing interest, empathy, and respect for your clients and their businesses. You can use your customer service skills to establish rapport, listen actively, and understand their needs and expectations. You can also use your customer service skills to exceed their expectations, surprise them with extra value, and reward them with incentives or discounts.
Customer service expertise can help you succeed in freelance work by enhancing your communication, delivery, feedback, flexibility, and trust. By applying your customer service skills to your freelance projects, you can create satisfied and loyal clients, increase your referrals and repeat business, and grow your reputation and income.