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How can you answer education-related questions effectively?

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As a community organizer, you may face various education-related questions from different stakeholders, such as potential donors, partners, media, or the public. How can you answer these questions effectively and confidently, without compromising your message or mission? In this article, we will share some tips and strategies to help you prepare, communicate, and follow up on education-related questions.

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1 Know your audience

Before you answer any question, you need to know who is asking it and why. What is their background, interest, and motivation? What are they hoping to learn or achieve from your answer? How much do they already know about your topic or issue? Knowing your audience will help you tailor your answer to their level of understanding, expectations, and needs. It will also help you avoid jargon, assumptions, or irrelevant details that may confuse or bore them.

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Kong Wong, PharmD, BCACP

VISN 5 Pharmacy Program Manager for Clinical Resource Hub and VISN DEIA Lead at U.S. Department of Veterans Affairs
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It's important to understand who your audience is and what motivates them before you present an idea. It's important to look at recent topics that they have listened to and review the minutes to see which stakeholder feedback. It's also important to understand the stakeholders and what drives them. What do they need to see or hear from you before you present in front of them? Do you need to have a discussion to prime them on the topic ahead of a major presentation? Can we work with the harshest critic and gain their support prior to the meeting?

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2 Frame your answer

Once you know your audience, you need to frame your answer in a way that is clear, concise, and compelling. A good way to do this is to use the STAR method : Situation, Task, Action, and Result. This means that you explain the context or problem that your question relates to, the goal or challenge that you or your organization faced, the steps or strategies that you took to address it, and the outcomes or impacts that you achieved or expect to achieve. This will help you structure your answer logically, highlight your achievements or contributions, and showcase your skills or values.

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3 Use stories and examples

One of the most effective ways to answer education-related questions is to use stories and examples that illustrate your points. Stories and examples can make your answer more engaging, memorable, and relatable. They can also show your passion, personality, and creativity. However, you need to make sure that your stories and examples are relevant, specific, and accurate. Avoid vague or generic stories that do not support your answer or demonstrate your expertise. Also, avoid exaggerating or embellishing your stories or examples that may undermine your credibility or trustworthiness.

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Nathaly C.
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Testimonials are a powerful way to reach individuals. It has shown to pave the way to connect with others on a deep and personal level. I find it to be a useful tool in building rapport and fostering meaningful relationships. Personally I find that shared experiences tend to bring out the passion and overall drive among individuals(essentially the “why”).

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4 Anticipate follow-up questions

Sometimes, your answer may not be enough to satisfy your audience's curiosity or concerns. They may ask you follow-up questions to clarify, elaborate, or challenge your answer. You need to anticipate these questions and prepare for them in advance. Think of the possible questions that your audience may ask based on your answer and their perspective. Then, think of how you would respond to them with evidence, arguments, or counter-arguments. You can also prepare some questions of your own to ask your audience back, to show your interest, engagement, or feedback.

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Nathaly C.
(已编辑)
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Preparation is essential for a successful delivery when presenting material. I find that anticipating questions and concerns revolving the topic can also help alleviate nervousness when presenting information. In addition, taking time in advance to research subtopics will enhance your professional image when your readiness and knowledge is displayed when challenged.

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5 End with a call to action

Finally, you need to end your answer with a call to action that invites your audience to take the next step. Depending on your goal and context, this could be asking them to donate, join, share, sign up, contact, or visit your organization or website. You need to make your call to action clear, specific, and urgent. You also need to explain the benefits or incentives that your audience will get from taking the action. This will help you motivate your audience to act on your answer and support your cause or mission.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you answer education-related questions effectively?

1

2

3

4

5

6

1 Know your audience

2 Frame your answer

3 Use stories and examples

4 Anticipate follow-up questions

5 End with a call to action

6 Here’s what else to consider

Community Organizing

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How can you answer education-related questions effectively?

1

2

3

4

5

6

1 Know your audience

2 Frame your answer

3 Use stories and examples

4 Anticipate follow-up questions

5 End with a call to action

6 Here’s what else to consider

Community Organizing

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