How can you address poor performance from peer tutors?

1 Identify the root causes

The first step to address poor performance from peer tutors is to identify the root causes of their issues. Are they struggling with the subject matter, the tutoring methods, the communication skills, or the ethical standards? Are they facing any personal or academic challenges that affect their tutoring? Are they aware of their strengths and weaknesses as tutors? You can use various tools to assess their performance, such as surveys, observations, portfolios, or self-reflections. You can also ask for feedback from the tutees, the teachers, or the peer tutoring coordinators.

2 Provide constructive feedback

The second step to address poor performance from peer tutors is to provide them with constructive feedback that is specific, timely, and actionable. Feedback should focus on both the positive and negative aspects of their tutoring, and offer suggestions for improvement. Feedback should also be respectful, supportive, and empathetic, and avoid personal attacks or judgments. You can use different formats to deliver feedback, such as face-to-face meetings, written reports, or online platforms. You can also encourage peer tutors to give feedback to each other, as this can foster a culture of learning and collaboration.

3 Offer training and resources

The third step to address poor performance from peer tutors is to offer them training and resources that can enhance their tutoring skills and knowledge. Training can cover topics such as tutoring strategies, learning styles, communication techniques, assessment methods, or ethical principles. Training can be delivered through workshops, seminars, webinars, or online courses. Resources can include manuals, guides, handouts, videos, or websites that provide relevant information and tips for peer tutors. You can also create a space where peer tutors can access and share these resources, such as a library, a bulletin board, or a social media group.

6 Monitor and evaluate

The sixth and final step to address poor performance from peer tutors is to monitor and evaluate their progress and impact. Monitoring involves collecting and analyzing data on the peer tutors' performance, such as attendance, grades, feedback, or portfolios. Evaluating involves measuring and reporting the outcomes and benefits of the peer tutoring program, such as academic achievement, learning satisfaction, or retention rates. Monitoring and evaluating can help you identify the strengths and weaknesses of the peer tutors and the program, and make adjustments and improvements as needed.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?