How can WFM software improve your scheduling accuracy?

1 Automating the scheduling process

WFM software can automate the scheduling process by using algorithms and rules to assign shifts, tasks, and breaks to your employees based on their skills, availability, and preferences. This can save you time and effort, as well as reduce human errors and biases. You can also set up alerts and notifications to inform your employees of their schedules and any changes. WFM software can also integrate with other systems, such as payroll, HR, and CRM, to ensure consistency and accuracy across your organization.

3 Engaging and empowering your employees

WFM software can engage and empower your employees by giving them more control and flexibility over their schedules. You can use WFM software to enable self-service options, such as requesting time off, swapping shifts, bidding for shifts, or updating availability. This can increase your employees' satisfaction, motivation, and loyalty, as well as reduce absenteeism and turnover. You can also use WFM software to communicate with your employees, solicit feedback, and recognize their achievements.

4 Enhancing the visibility and transparency of the schedule

WFM software can enhance the visibility and transparency of the schedule by providing you and your employees with easy access to the schedule information and updates. You can use WFM software to create and share reports, dashboards, and analytics that show the status and impact of the schedule on your operations and goals. This can help you identify and resolve any issues or gaps, as well as improve your decision making and planning. You can also use WFM software to ensure compliance with labor laws, regulations, and policies, and avoid any penalties or disputes.

5 Supporting the continuity and resilience of the schedule

WFM software can support the continuity and resilience of the schedule by helping you cope with unexpected events or changes that may affect your demand or supply of labor. You can use WFM software to simulate different scenarios and outcomes, and prepare contingency plans and backup options. You can also use WFM software to quickly and effectively communicate and implement any changes to the schedule, and minimize the disruption and impact on your customers and employees.

WFM software can improve your scheduling accuracy by automating, optimizing, engaging, enhancing, and supporting the scheduling process. By using WFM software, you can create and manage schedules that meet your business needs and your employee expectations, and improve your performance and results.