How can Volunteer Managers adapt to new technologies while prioritizing people?

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Volunteer managers face many challenges and opportunities in the digital age, especially when it comes to adapting to new technologies while prioritizing people. Technology can enhance the efficiency, impact, and engagement of volunteer programs, but it can also create barriers, risks, and frustrations for volunteers and staff. How can volunteer managers balance the benefits and drawbacks of technology and ensure that they are serving their mission and their people effectively? Here are some tips and strategies to consider.

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Krishna Harish

Chartered Procurement & Supply Professional MCIPS (CS) | MILT | ACMI | AIoD
Paulo Schwartzman

Empreendedor Social | Top Voice | Advogado | Fundador Arbitrivm; MP Sports; Isapay e SoftDent e JurisTrilha | Formado e…

1 Assess your needs

Before adopting any new technology, you need to assess your current and future needs, as well as the resources and capabilities of your organization and your volunteers. What are the goals and objectives of your volunteer program? What are the pain points and gaps that technology can address? What are the expectations and preferences of your volunteers and stakeholders? How will you measure the success and impact of technology? How will you allocate the budget, time, and staff for technology implementation and maintenance? These questions can help you identify the most suitable and sustainable technology solutions for your volunteer program.

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Paulo Schwartzman

Empreendedor Social | Top Voice | Advogado | Fundador Arbitrivm; MP Sports; Isapay e SoftDent e JurisTrilha | Formado e Mestre pela USP | Editor Brasil Debate | Colunista | Coord. GESIDH | Escritor | Mentor
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Veja antes de tudo se de fato é importante implementar a tecnologia em quest?o. Muitas vezes as pessoas acabam presas no hype de adotar as tecnologias sem se dar conta de que estas n?o s?o sequer úteis aos seus projetos, voluntários ou n?o!

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2 Involve your volunteers

Your volunteers are the core of your volunteer program, and they should be involved in the technology decisions and processes that affect them. You can solicit their feedback, suggestions, and concerns through surveys, focus groups, interviews, or other methods. You can also invite them to test, pilot, or co-create technology tools and platforms that they will use. By involving your volunteers, you can ensure that the technology meets their needs, preferences, and expectations, as well as foster their ownership, trust, and engagement with the technology and the program.

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3 Provide training and support

Technology can be intimidating or confusing for some volunteers, especially those who are not familiar or comfortable with it. You need to provide adequate training and support for your volunteers to use the technology effectively and confidently. You can offer different types of training, such as online tutorials, webinars, workshops, or one-on-one coaching, depending on the complexity and functionality of the technology and the learning styles and preferences of your volunteers. You can also create user guides, FAQs, or help desks to assist your volunteers with common issues or questions. Moreover, you need to communicate clearly and regularly with your volunteers about the purpose, benefits, and expectations of the technology, as well as any updates, changes, or feedback.

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4 Humanize your technology

Technology can sometimes create a sense of distance, detachment, or impersonality between you and your volunteers, especially if you rely heavily on digital communication or automation. You need to humanize your technology and make it more engaging, interactive, and personal. You can use technology to enhance, not replace, your human relationships and interactions with your volunteers. You can use technology to create opportunities for socialization, recognition, feedback, and collaboration among your volunteers and staff. You can also use technology to showcase the stories, impact, and value of your volunteers and your program.

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Paulo Schwartzman

Empreendedor Social | Top Voice | Advogado | Fundador Arbitrivm; MP Sports; Isapay e SoftDent e JurisTrilha | Formado e Mestre pela USP | Editor Brasil Debate | Colunista | Coord. GESIDH | Escritor | Mentor
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Lembre-se sempre de que o importante é o ser humano e a tarefa a ser desempenhada em seu voluntariado. Nesse sentido, seja humano ao adotar novas tecnologias, fale com seus colaboradores e com os beneficiários para que a tecnologia seja um fator positivo, e n?o um agente distanciador!

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5 Evaluate and adapt

Technology is constantly evolving and changing, and so are your volunteer program and your volunteers. You need to evaluate and adapt your technology regularly to ensure that it is still relevant, effective, and efficient for your program and your people. You can use data, analytics, feedback, or other methods to measure the performance, impact, and satisfaction of your technology. You can also monitor the trends, innovations, and best practices in the technology and volunteer management fields, and learn from the experiences and insights of other organizations and volunteer managers. By evaluating and adapting your technology, you can keep up with the changing needs, expectations, and opportunities of your volunteer program and your volunteers.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Krishna Harish

Chartered Procurement & Supply Professional MCIPS (CS) | MILT | ACMI | AIoD
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Volunteer Managers can integrate various technologies to streamline volunteer management processes while maintaining a focus on people. This includes using volunteer management software for scheduling, communication, and tracking volunteer hours and tasks. Additionally, leveraging social media platforms and online collaboration tools can facilitate engagement and communication among volunteers. Moreover, adopting data analytics tools allows Volunteer Managers to gain insights into volunteer preferences and behaviors, enabling more personalized interactions. By embracing these technologies thoughtfully and transparently, Volunteer Managers can enhance volunteer experiences while still prioritizing human connection and well-being.

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How can Volunteer Managers adapt to new technologies while prioritizing people?

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2

3

4

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1 Assess your needs

2 Involve your volunteers

3 Provide training and support

4 Humanize your technology

5 Evaluate and adapt

6 Here’s what else to consider

Volunteer Management

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How can Volunteer Managers adapt to new technologies while prioritizing people?

1

2

3

4

5

6

1 Assess your needs

2 Involve your volunteers

3 Provide training and support

4 Humanize your technology

5 Evaluate and adapt

6 Here’s what else to consider

Volunteer Management

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