How can the transactional model improve your client communication?
Communication is a vital skill for social workers, as it affects how they build rapport, understand needs, and facilitate change with their clients. However, communication is not a simple one-way process of sending and receiving messages. It is a complex and dynamic interaction that involves multiple factors, such as context, feedback, noise, and emotions. To communicate effectively with your clients, you need to understand how these factors influence the meaning and outcome of your communication. One useful framework that can help you do this is the transactional model of communication.