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How can teams identify and leverage strengths in conflict resolution?

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Conflict is inevitable in any team, but it can also be a source of learning, creativity, and growth. However, to achieve these positive outcomes, teams need to know how to identify and leverage their strengths in conflict resolution. In this article, you will learn how to use a simple framework to assess your team's strengths, apply them to different conflict situations, and develop them further through feedback and coaching.

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Csenge Fazekas

1 What are strengths in conflict resolution?

Strengths are the natural talents, skills, and abilities that you and your team members use to perform well and enjoy your work. They are not just what you are good at, but what you are passionate about. Strengths can be classified into four domains: executing, influencing, relationship building, and strategic thinking. Each domain has specific themes that describe how you approach conflict resolution. For example, if you have a strength in executing, you might be good at following through, being consistent, and delivering results. If you have a strength in influencing, you might be good at persuading, inspiring, and leading others.

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Marquette Branch,MBA

Managed Service Operations Analyst at FIS | ForbesBLK member | Business Consultant | Pro Advisor | Investor | National University Mentor
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Strengths in conflict resolution starts with communication. When you have an effective communicating approach, it always helps when trying to resolve conflict. Having strong communication and collaboration skills as a team is a major strength when resolving conflicts.

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2 How to identify your team's strengths in conflict resolution?

One way to identify your team's strengths in conflict resolution is to use a tool like the CliftonStrengths assessment, which measures your top 34 themes of talent across the four domains. You can take the online test individually or as a group, and get a report that shows your dominant strengths and how they relate to your work performance and satisfaction. Alternatively, you can also use a self-reflection or feedback exercise, where you and your team members share examples of when you used your strengths to resolve a conflict successfully, and what made you feel energized and engaged.

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Marquette Branch,MBA

Managed Service Operations Analyst at FIS | ForbesBLK member | Business Consultant | Pro Advisor | Investor | National University Mentor
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A way to identify your teams strength in conflict resolution is to see how you communicates with one another. Communication is the key to seeing how strong your team really is at it’s core.

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Marquette Branch,MBA

Managed Service Operations Analyst at FIS | ForbesBLK member | Business Consultant | Pro Advisor | Investor | National University Mentor
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A way to identify your teams strength in conflict resolution is to see how you communicates with one another. Communication is the key to seeing how strong your team really is at it’s core.

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3 How to leverage your team's strengths in conflict resolution?

Once you have identified your team's strengths in conflict resolution, you can leverage them by matching them to the appropriate conflict situations and strategies. For instance, if your team has a lot of strengths in executing, you might be good at resolving conflicts that require action, clarity, and accountability. You might use a strategy like competing, where you assert your position and goals, or collaborating, where you work together to find a win-win solution. On the other hand, if your team has a lot of strengths in relationship building, you might be good at resolving conflicts that require empathy, trust, and communication. You might use a strategy like accommodating, where you show flexibility and support, or compromising, where you find a middle ground.

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Marquette Branch,MBA

Managed Service Operations Analyst at FIS | ForbesBLK member | Business Consultant | Pro Advisor | Investor | National University Mentor
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A way to leverage your teams strength in conflict resolution is to utilize it to the best of your ability. This should be the first thing that you go to whenever conflicts arise within your team.

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4 How to develop your team's strengths in conflict resolution?

To develop your team's strengths in conflict resolution, you need to provide regular feedback and coaching to each other. Feedback is the process of giving and receiving constructive information about your strengths and areas of improvement. Coaching is the process of helping each other discover, apply, and enhance your strengths through questions, challenges, and support. You can use a simple model like the GROW model to structure your feedback and coaching sessions. The GROW model stands for Goal, Reality, Options, and Way forward. It helps you define the desired outcome of the conflict resolution, assess the current situation and challenges, explore the possible solutions and actions, and commit to a specific plan and follow-up.

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5 How to benefit from your team's strengths in conflict resolution?

By identifying, leveraging, and developing your team's strengths in conflict resolution, you can benefit from several advantages. First, you can increase your team's performance and productivity, as you use your strengths to achieve your goals and overcome your obstacles. Second, you can enhance your team's morale and engagement, as you appreciate and celebrate your strengths and contributions. Third, you can foster your team's creativity and innovation, as you use your strengths to generate new ideas and perspectives. Fourth, you can improve your team's collaboration and trust, as you use your strengths to build positive and respectful relationships.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Csenge Fazekas
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I'd recommend having conversations around conflict in general and what it means for team members because we all have different perspectives on what a conflict looks like and what our triggers are. Team members can support each other (and as such manage conflicts) better when being more aware of their own and each other's views on the subject. In addition keep in mind that if conflict comes with a lot of stress, people might not act on their strengths as they would under normal circumstances - consider taking assessments such as Global DISC to uncover personal communication and behavioural preferences, and as such support better knowing what to expect when it comes to approaching conflicts.

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How can teams identify and leverage strengths in conflict resolution?

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6

1 What are strengths in conflict resolution?

2 How to identify your team's strengths in conflict resolution?

3 How to leverage your team's strengths in conflict resolution?

4 How to develop your team's strengths in conflict resolution?

5 How to benefit from your team's strengths in conflict resolution?

6 Here’s what else to consider

Team Building

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How can teams identify and leverage strengths in conflict resolution?

1

2

3

4

5

6

1 What are strengths in conflict resolution?

2 How to identify your team's strengths in conflict resolution?

3 How to leverage your team's strengths in conflict resolution?

4 How to develop your team's strengths in conflict resolution?

5 How to benefit from your team's strengths in conflict resolution?

6 Here’s what else to consider

Team Building

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