How can Quality Management experts use resilience to overcome obstacles?
Quality Management (QM) is a systematic approach to ensuring that products and services meet or exceed customer expectations and comply with relevant standards and regulations. QM experts are responsible for planning, implementing, monitoring, and improving quality processes and outcomes across various functions and levels of an organization. However, QM experts may face various obstacles that challenge their ability to achieve quality goals, such as changing customer requirements, resource constraints, technical issues, human errors, or external disruptions. How can QM experts use resilience to overcome these obstacles and maintain or enhance quality performance?