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How can project managers resolve conflicts on construction sites?

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Conflicts are inevitable on any construction project, especially when there are multiple stakeholders, deadlines, and challenges involved. Project managers need to have the skills and strategies to resolve conflicts effectively and constructively, without compromising the quality, safety, and efficiency of the project. In this article, we will explore some of the common sources of conflicts on construction sites, and how project managers can use different methods and techniques to address them.

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1 Identify the root causes

The first step to resolving conflicts on construction sites is to identify the root causes and understand the perspectives of the parties involved. Conflicts can arise from various factors, such as miscommunication, unclear expectations, personality clashes, resource constraints, change orders, or contractual disputes. Project managers should gather as much information as possible, listen actively, and ask open-ended questions to clarify the issues and needs of each side. By doing so, they can avoid jumping to conclusions, making assumptions, or escalating the situation.

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Derek Dauphinee

Project Manager at Blackstone Valley Vocational Regional School District
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My conflict resolution strategy on construction sites revolves around promptly identifying and addressing root causes. Through open communication and active listening, I work to understand the underlying issues contributing to conflicts among team members. Whether it's miscommunication, resource challenges, or differing expectations, I aim to pinpoint the source. Once identified, I implement targeted solutions, such as refining communication protocols or adjusting project timelines. This approach not only resolves immediate conflicts but also promotes a more harmonious and effective working environment, ensuring successful project outcomes.

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2 Choose the appropriate style

The second step to resolving conflicts on construction sites is to choose the appropriate style based on the situation and the desired outcome. There are five main styles of conflict resolution, according to the Thomas-Kilmann model: competing, accommodating, avoiding, compromising, and collaborating. Each style has its advantages and disadvantages, depending on the level of assertiveness and cooperation involved. Project managers should assess the importance of the issue, the relationship with the other party, the time available, and the potential consequences of each style, and select the one that best suits their goals and context.

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Derek Dauphinee

Project Manager at Blackstone Valley Vocational Regional School District
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Each conflict demands a tailored approach, and my strategy involves assessing the specific circumstances to determine the most effective style. For instance, when facing differing opinions among team members, a collaborative approach through group discussions and consensus-building proves beneficial. Alternatively, in situations requiring swift decision-making, a more assertive style becomes necessary. By adeptly selecting the right style for the given context, I aim to navigate conflicts with agility, promoting open communication and ensuring that issues are resolved promptly and constructively within the dynamic environment of construction projects.

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3 Apply the best practices

The third step to resolving conflicts on construction sites is to apply the best practices that can help project managers achieve a positive and satisfactory resolution. Some of the best practices include: establishing ground rules and norms for communication and behavior, focusing on the interests and needs rather than the positions and demands, exploring options and alternatives that can benefit both sides, using objective criteria and data to support decisions and agreements, documenting and following up on the resolution process and outcome, and providing feedback and recognition to the parties involved.

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4 Prevent or minimize future conflicts

The fourth step to resolving conflicts on construction sites is to prevent or minimize future conflicts by learning from the experience and implementing preventive measures. Project managers should review and evaluate the conflict resolution process and outcome, identify the lessons learned and the areas for improvement, and share the feedback and recommendations with the relevant stakeholders. They should also update and communicate the project plan, scope, schedule, budget, and quality standards, as well as the roles and responsibilities of each team member, subcontractor, supplier, and client. Moreover, they should foster a culture of trust, respect, collaboration, and accountability among all the parties involved in the project.

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5 Seek external help if needed

The fifth step to resolving conflicts on construction sites is to seek external help if needed, especially when the conflict is complex, persistent, or damaging to the project or the relationship. Project managers should not hesitate to consult or involve a third party, such as a mediator, arbitrator, lawyer, or senior manager, who can provide an impartial and professional perspective, guidance, or intervention. They should also be aware of the legal and contractual implications of the conflict, and follow the appropriate procedures and protocols to protect their rights and interests.

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6 Develop your conflict resolution skills

The sixth and final step to resolving conflicts on construction sites is to develop your conflict resolution skills, which are essential for any project manager. Conflict resolution skills include communication, negotiation, problem-solving, emotional intelligence, and leadership skills, among others. Project managers can improve their conflict resolution skills by taking courses, reading books, watching videos, or joining professional associations and networks related to conflict resolution. They can also seek feedback, mentoring, or coaching from their peers, supervisors, or experts in the field.

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Derek Dauphinee

Project Manager at Blackstone Valley Vocational Regional School District
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I recognize the paramount importance of honing conflict resolution skills to navigate the challenges inherent in construction sites. Developing these skills has proven instrumental in fostering a collaborative and efficient work environment. By investing time in understanding various conflict resolution techniques, such as active listening, negotiation, and compromise, I've been better equipped to address and resolve conflicts among team members. This not only minimizes disruptions but also strengthens relationships and enhances overall project productivity. The ability to navigate conflicts with a strategic and skillful approach is a fundamental aspect of successful project management.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Ifeanyi S. Ude

Quantity Surveyor | Cost Estimator | Bid Analyst | Construction Project Manager
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Establish a well defined roles and responsibilities for each team member on a project to avoid confusion. It is important to ensure that everyone knows their role in the project and how it contributes to the entire success.

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How can project managers resolve conflicts on construction sites?

1

2

3

4

5

6

7

1 Identify the root causes

2 Choose the appropriate style

3 Apply the best practices

4 Prevent or minimize future conflicts

5 Seek external help if needed

6 Develop your conflict resolution skills

7 Here’s what else to consider

Construction

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How can project managers resolve conflicts on construction sites?

1

2

3

4

5

6

7

1 Identify the root causes

2 Choose the appropriate style

3 Apply the best practices

4 Prevent or minimize future conflicts

5 Seek external help if needed

6 Develop your conflict resolution skills

7 Here’s what else to consider

Construction

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