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How can peer support professionals use data to improve their work?

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Peer support professionals are people who use their lived experience of mental health challenges or recovery to help others who are facing similar situations. They can provide emotional, social, and practical support, as well as advocacy and education. But how can they use data to improve their work and outcomes? In this article, we will explore some ways that peer support professionals can collect, analyze, and apply data to enhance their skills, services, and impact.

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Anthony Tamba

MEAL Professional
Ts. Harith S.

Professional Technologist | Analytical Mercenary | Navigating the Intersection of Technology & Creativity

1 Data sources

Data is a valuable resource for peer support professionals, and the first step in leveraging it is to identify the sources that are available and relevant. Peer support documentation, such as notes, logs, reports, and forms that record activities, are one source. Peer feedback is another, such as surveys, interviews, focus groups, or testimonials that capture peers' perspectives and experiences. Additionally, peer outcomes can be measured in terms of well-being, recovery, empowerment, and more. Finally, peer support standards can provide guidelines on core competencies, values, principles of peer support, ethical standards, professional standards and organizational standards.

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Anthony Tamba

MEAL Professional
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One possible way that peer support professionals can use data to improve their work could be: ? Data can help peer support professionals to measure and demonstrate the impact and value of their services, such as improving recovery outcomes, reducing hospitalizations, increasing satisfaction, and lowering costs. ? To use data effectively, peer support professionals need to collect and analyze relevant and reliable data from various sources, such as client feedback, service records, outcome measures, and research studies. ? To use data for improvement, peer support professionals need to communicate and share their data findings and insights with their clients, colleagues, supervisors, managers, funders, or other stakeholders.

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Ts. Harith S.

Professional Technologist | Analytical Mercenary | Navigating the Intersection of Technology & Creativity
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Data helps in Cross-industry standards in data management, such as ISO 27001 for information security or ISO 9001 for quality management, can provide guidance for peer support professionals. These standards offer a framework for securely collecting, storing, and analyzing data, ensuring data privacy and protection, and maintaining data quality. Adhering to such standards helps peer support organizations build trust and maintain the integrity of the data they work with while providing consistent, high-quality services.

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2 Data collection

Systematic and ethical data collection is essential in using data. To do this, first define the purpose and scope of the data collection. Consider who the stakeholders and audiences are that will use or benefit from the data, as well as how it will be used or shared. Next, choose the appropriate methods and tools for the data collection. Weigh the advantages and disadvantages of quantitative or qualitative, online or offline, structured or unstructured, self-report or observation. Additionally, adapt or customize the methods or tools to suit the peer support context, such as using peer-friendly language, ensuring accessibility and inclusivity, or respecting confidentiality and consent. Lastly, implement a data collection plan that outlines when and how often the data will be collected, who will collect it, how they will be trained or supported, and how the data will be stored and protected.

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Anthony Tamba

MEAL Professional
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Thank you Ts. Harith for your statement. I agree that data is very important for peer support professionals, and that cross-industry standards in data management can help them to handle data in a secure, ethical, and effective way.

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3 Data analysis

The third step to using data is to analyze it in a meaningful, accurate, and transparent way. To do this, you must first organize and prepare the data for analysis. Consider how it will be sorted, coded, categorized, or filtered, and how any missing, incomplete, or inconsistent data will be handled. Additionally, choose the appropriate techniques and tools for the analysis - such as descriptive or inferential, univariate or multivariate - and make sure you apply or interpret them correctly. Finally, when summarizing and visualizing the results of your analysis, think about how best to present or communicate them - through tables, charts, graphs, or maps - as well as how to highlight them using statistics, trends, patterns, or stories.

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4 Data application

The final step to using data is to apply the data to improve the work and outcomes of peer support professionals. To do this, it's important to evaluate and reflect on the data to identify strengths, weaknesses, limitations, biases, implications, and recommendations. Additionally, learning and improving from the data can help inform and enhance peer support skills, services, and impact. Finally, it's important to share and collaborate with the data by disseminating it with peers, colleagues, managers, funders, or policymakers. This can help advocate for peer support values or benefits as well as facilitate collaboration with other peer support professionals or organizations.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can peer support professionals use data to improve their work?

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1 Data sources

2 Data collection

3 Data analysis

4 Data application

5 Here’s what else to consider

Peer Support

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How can peer support professionals use data to improve their work?

1

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1 Data sources

2 Data collection

3 Data analysis

4 Data application

5 Here’s what else to consider

Peer Support

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