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How can Payment Systems professionals build relationships with colleagues outside their department?

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Payment systems are the backbone of any financial transaction, but they can also be complex and technical. As a payment systems professional, you might find it challenging to communicate your work and value to colleagues outside your department, especially if they have different backgrounds, goals, and expectations. However, building relationships with other teams and stakeholders is essential for your career development, project success, and organizational culture. In this article, we will share some tips on how you can network and collaborate with colleagues outside your payment systems department.

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Jacob Robertson

Senior Relationship Manager | Bank Of America | MBA | US Army Veteran

1 Understand their needs and perspectives

One of the first steps to building relationships with colleagues outside your department is to understand their needs and perspectives. What are their pain points, challenges, and goals? How do they use or benefit from the payment systems you work on? What are their expectations and preferences for communication and collaboration? By asking these questions, you can empathize with their situation, tailor your message, and provide solutions that meet their requirements.

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Jacob Robertson

Senior Relationship Manager | Bank Of America | MBA | US Army Veteran
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If you’re working for a large bank, it might be good to get an understanding of how people in other departments also support your clients. Go beyond your product, and understand how all the services work together to meet the customers needs.

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Eucelyn A. Nandwa

Business Development | Digital Marketing Expert | Digital Skills Trainer | Customer Experience Specialist | Brand Strategist | Business Designer | Jamii Femmes Fellow
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Providing tailored solutions to other colleagues can be easily achieved by understanding their needs and challenges. First understand their goal in relation to that of the organization, then find out their challenges and how they would like things done. Then provide solutions.

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Noushirwan Z.

Strategic Finance Leader | Expert in Restructuring, IPOs, M&A | Driving Growth & Financial Efficiency
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To effectively assist colleagues, it's crucial to first comprehend their objectives and how these align with the organization's goals. This understanding should extend to their specific challenges and preferred methods of operation. With this insight, one can then offer customized solutions that address their unique needs.

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2 Showcase your expertise and value

Another way to build relationships with colleagues outside your department is to showcase your expertise and value. You have a unique skill set and knowledge that can help others solve problems, improve processes, and achieve outcomes. However, you need to communicate your work and impact in a clear and concise way, avoiding jargon and technical details. You can also use stories, examples, and visuals to illustrate your points and make them more memorable. By showcasing your expertise and value, you can establish your credibility, trust, and reputation.

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Jacob Robertson

Senior Relationship Manager | Bank Of America | MBA | US Army Veteran
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Look for internal groups or organizations you can join. Very often, companies will have various opportunities for employees to engage with their peers in ways that make them unique. These groups not only provide connection and cohesion, but they also offer leadership opportunities for junior associates.

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3 Seek feedback and input

A third way to build relationships with colleagues outside your department is to seek feedback and input. You can ask for their opinions, suggestions, and concerns about the payment systems you work on, and listen to them with an open mind. You can also involve them in the design, testing, and implementation phases, and solicit their feedback on the user experience, functionality, and performance. By seeking feedback and input, you can show your respect, appreciation, and collaboration.

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Jacob Robertson

Senior Relationship Manager | Bank Of America | MBA | US Army Veteran
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Seek out a mentor beyond your organizational hierarchy. Someone that can guide you, answer questions, and provide support beyond the guidance and direction received from your direct team/manager.

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Jacob Robertson

Senior Relationship Manager | Bank Of America | MBA | US Army Veteran
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Seek out a mentor beyond your organizational hierarchy. Someone that can guide you, answer questions, and provide support beyond the guidance and direction received from your direct team/manager.

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4 Learn from them and share knowledge

A fourth way to build relationships with colleagues outside your department is to learn from them and share knowledge. You can ask them about their roles, responsibilities, and projects, and find out what skills, tools, and best practices they use. You can also share your own insights, tips, and resources that might be useful for them. By learning from them and sharing knowledge, you can foster mutual learning, growth, and innovation.

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5 Connect on a personal level

A fifth way to build relationships with colleagues outside your department is to connect on a personal level. You can find out more about their hobbies, interests, and passions, and share your own. You can also look for common ground, such as shared values, experiences, or goals. You can also express your gratitude, recognition, and support for their work and achievements. By connecting on a personal level, you can build rapport, friendship, and loyalty.

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6 Participate in cross-functional activities

A sixth way to build relationships with colleagues outside your department is to participate in cross-functional activities. You can join or initiate projects, committees, or events that involve people from different departments and functions. You can also attend or host workshops, webinars, or trainings that showcase or teach payment systems related topics. You can also join or create social or networking groups that connect you with other professionals in your field or industry. By participating in cross-functional activities, you can expand your network, exposure, and influence.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can Payment Systems professionals build relationships with colleagues outside their department?

1

2

3

4

5

6

7

1 Understand their needs and perspectives

2 Showcase your expertise and value

3 Seek feedback and input

4 Learn from them and share knowledge

5 Connect on a personal level

6 Participate in cross-functional activities

7 Here’s what else to consider

Payment Systems

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How can Payment Systems professionals build relationships with colleagues outside their department?

1

2

3

4

5

6

7

1 Understand their needs and perspectives

2 Showcase your expertise and value

3 Seek feedback and input

4 Learn from them and share knowledge

5 Connect on a personal level

6 Participate in cross-functional activities

7 Here’s what else to consider

Payment Systems

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