How can online courses help you become an effective communicator as an administrative assistant?

2 Speaking skills

Speaking skills are equally important for an administrative assistant, as you have to communicate verbally with your boss, colleagues, clients, and other stakeholders. Speaking skills involve not only the content of your speech, but also the tone, volume, pace, and clarity of your voice. Online courses can help you improve your speaking skills by teaching you how to plan, organize, and deliver your speech effectively. You can also learn how to use appropriate language, avoid filler words, and handle questions and objections. Online courses can also offer you opportunities to record, listen, and evaluate your own speech, as well as receive feedback from instructors and peers.

3 Listening skills

Listening skills are often overlooked, but they are crucial for an administrative assistant, as you have to understand the needs, expectations, and feedback of others. Listening skills involve not only hearing what others say, but also interpreting, analyzing, and responding to their messages. Online courses can help you improve your listening skills by teaching you how to pay attention, avoid distractions, and show interest and empathy. You can also learn how to ask relevant questions, summarize key points, and confirm understanding. Online courses can also expose you to different accents, dialects, and styles of speaking, which can enhance your listening comprehension.

4 Non-verbal communication

Non-verbal communication refers to the use of body language, facial expressions, eye contact, gestures, and posture to communicate with others. Non-verbal communication can complement, reinforce, or contradict your verbal communication, and it can affect how others perceive you and your message. Online courses can help you improve your non-verbal communication by teaching you how to recognize and interpret the signals of others, as well as how to use your own signals to convey confidence, respect, and professionalism. You can also learn how to adapt your non-verbal communication to different situations, cultures, and media.