How can new account managers establish trust with clients?

Understanding your Client's expectations is the foundation for building trust because it sheds light on the human side of business, revealing the emotions, challenges, and aspirations of clients as people. Empathy allows account managers to look past immediate day-to-day problem-solving, and to consider the long-term relationship.

Acredito que quando falamos em gerente de contas, principalmente contas-chave, relacionamento é o que faz a diferen?a na gera??o de valor. Só consigo entregar mais valor se entendo o negócio do meu cliente e principalmente o que meu produto e servi?o pode agregar.

Understanding your clients' purpose & objectives is indeed the key to building trust.By asking the right questions, actively listen, and clarify any assumptions or gaps, you can gain a clear understanding of what your clients want to achieve and how they measure success.This understanding allows you to align your goals & expectations with theirs, ensuring that you are on the same page & working towards a common purpose.By demonstrating that you genuinely care about their needs & outcomes, you show professionalism & competence, which in turn builds trust. When clients see that you are dedicated to helping them achieve their goals, they will have more confidence in your abilities & be more likely to trust your expertise and guidance.

Several years ago, one of my managers, who has been a tremendous influence, shared a phrase with me that I resonate with today: "I have nothing to sell; I honestly share what I believe is best for my client. If we shouldn't work together, I say it, period." To achieve this, I must understand the other person and work with ethics and honesty. This will always pay off.

I believe proper introduction and follow up is essential. Here is an example of how you can introduce yourself as new account manager: “Hello [Client's Name], I hope this email finds you well. My name is [Your Name] and I am excited to introduce myself as your new Account Manager at [Company]. I have recently joined the team and am eager to start working with you to ensure the continued success of your organisation.”

Building trust with clients involves delivering on promises and exceeding expectations. This is achieved by effectively managing time, resources, and scope, and keeping clients informed of progress. Regular updates and reports demonstrate reliability and credibility. Surprising clients with over-delivery and going the extra mile strengthens trust and shows dedication. However, it is important to strike a balance and avoid overpromising or underdelivering. Consistently meeting or exceeding expectations establishes a reputation for reliability and credibility, fostering long-term trust with clients.

That's imperative. Trust is fundamental in establishing new relationships, hence delivering on your promises it's very important. Your new clients won't want to do business with you unless they can trust you.

Até que a confian?a seja sedimentada, realizar promessas que n?o ir?o se concretizar, enfraquece ainda mais o relacionamento com o cliente. Alinhe expectativas e cumpra sempre o combinado e o prometido. N?o gere frustra??es, pois irá impactar diretamente no LTV.

Fulfilling promises is an amazing way to show your clients that you appreciate their business and want to earn their trust. You have to understand the client's needs, set realistic expectations, and deliver. Communication is key in fulfilling promises. Communication can be used to keep the client in the loop and ensure that they always know what is happening.

Recuerda que la confianza genera confianza, es necesario ser transparente y honesto en nuestros argumentos y nuestras propuestas comerciales. Generar una venta única no es el objetivo de gestionar una cuenta, por el contrario se busca desarrollar la cuenta y tener negocios complementarios, generando valor al cliente y convertirnos en socios estratégicos. Ninguna relación comercial duradera se basa en mentiras o promesas inalcanzables, por el contrario se basa en la confianza ganada y comunicación constante.

Em qualquer rela??o ser empático, ter escuta ativa e compreensiva estreita ainda mais o relacionamento com o cliente. N?o fa?a o cliente de bobo e repito, n?o prometa o que n?o irá cumprir. Lembre-se que a empresa n?o é só você e, se tiver mais alguém envolvido na demanda do cliente o alinhamento das entregas deve ser feito. Mantenha uma comunica??o direta, n?o fuja de situa??es complicadas ou terceirize algo que é de sua responsabilidade.

En mi experiencia, comentar mejoras en el desempe?o y experiencias pasadas con otras cuentas que sirvan de referencia para nuestro cliente, es primordial, por varios puntos: ?? Demuestras la experiencia y el valor de tu gestión, así como de el de tus productos. ?? Le muestras a tu cliente oportunidades de mejora y desempe?o. ?? Le ofreces la oportunidad de generar una ventaja competitiva con respecto a otros competidores. ?? Le indicas de manera tácita al cliente tu disponibilidad y predisposición para generar proyectos conjuntos con un ganar - ganar.

How to add value to the accounts you are managing? Here are some tips on how to show your expertise: → What do you want to achieve? → What's not working? → How can I work with you? → Who else is involved in this decision? → Listen. Don’t listen to reply. Listen to understand. → Don't enter in the discussion with tunnel vision. Focus on the whole picture. → Repeat back your understanding. This way 0 misunderstandings will happen.

Quanto mais estreito for o relacionamento e o conhecimento das expectativas e necessidades do cliente, maior será suas entregas e consequentemente a satisfa??o dele. Seja parceiro, seja presente a maior parte do tempo. N?o somente na hora do upsell e do cross-sell.

In my experience, initiate personalization by researching their industry, actively listening to their needs, and adapting communication and solutions accordingly. While direct experience may be limited, showcasing a commitment to understanding their unique requirements lays the foundation for build trust and connection as the relationship progresses

La gratitud real y el reconocimiento sincero, es una forma de establecer lazos sólidos. Respetar de manera cordial a tus clientes y establecer códigos de comunicación sinceros en la relación mutua, ayuda a mantener los ánimos controlados y no exacerbados. En mi experiencia, he podido apreciar muchas veces como la relación cliente - proveedor se ha mantenido clara y cordial, a pesar de los exabruptos del área de calidad del cliente, quienes no poseían las habilidades de comunicación correctas en reuniones de retroalimentación frente a algún reclamo o queja.

Busque realizar autoavalia??es, mas principalmente pe?a feedback, realize pesquisas de satisfa??o do seu atendimento junto aos seus clientes. Ao longo do tempo tendemos com a proximidade nos acharmos mais íntimos de nossos clientes. Manter o respeito e o tratamento cordial demonstra a tua maturidade e autoridade.

La retroalimentación constructiva y proactiva de los clientes es esencial para estrechar lazos, y nos da la oportunidad de hacer mejoras internas en nuestros procesos y productos para mejorar nuestra posición en el mercado frente a la consecuencia. La información del cliente, a través de elogios o quejas, nos ayuda a potenciar nuestras fortalezas e identificar nuestras debilidades para tomar acciones correctivas o preventivas. De ahi la importancia de agradecer y demostrar humildad ante sus comentarios.

Feedback is critical to anyone with the need to grow. Sometimes feedback is not always positive. However, critical feedback has always been the most beneficial feedback for me because it helps me understand the areas in which I can become stronger in.