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How can large group facilitation models promote active listening?

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Active listening is a key skill for leaders who want to foster collaboration, trust, and engagement in their teams. It involves paying attention, reflecting, and responding to what others are saying, without interrupting, judging, or imposing your own agenda. But how can you practice active listening when you are facilitating a large group of people, such as a workshop, a meeting, or a conference? In this article, we will explore how some large group facilitation models can help you promote active listening among your participants and yourself.

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1 Open Space Technology

Open Space Technology (OST) is a facilitation model that allows participants to create their own agenda and join self-organized sessions around topics they are passionate about. OST promotes active listening by giving participants the freedom to choose what they want to learn and contribute, and by encouraging them to follow four principles: whoever comes are the right people, whatever happens is the only thing that could have, whenever it starts is the right time, and when it's over, it's over. These principles invite participants to listen to their own intuition, to the emergent wisdom of the group, and to the natural flow of the conversation.

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Narendra Kumar Bhakthavatsalam

Expert in Machine Sales |Solar_PV Systems| Print/Packaging Machines | Electronics| Coffee Vending | Google Data analyst | R Programming | SQL | Tableau | Power BI | Python | MBA |German speaking
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"In a large group setup, it often happens that some individuals feel compelled to assert their superiority over others. This urge can be overwhelming and disruptive to both the speaker and the rest of the audience. The ultimate solution to overcoming this urge lies in the speaker's or presenter's ability. They need to convey to these individuals that what the audience is about to see and hear is for their benefit and learning. It is crucial to swiftly address and minimize distractions and put the audience at ease so that others can listen attentively."

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2 World Café

World Café is a facilitation model that uses small group dialogues to explore a common question or theme. Participants sit in groups of four or five at café-style tables and have several rounds of conversation, switching tables and cross-pollinating ideas after each round. World Café promotes active listening by creating a hospitable and inviting space for participants to share their perspectives, by using a simple set of guidelines for effective dialogue, such as focus on what matters, listen to understand, and speak with your heart and mind, and by using a harvest process to capture and synthesize the collective insights.

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3 Appreciative Inquiry

Appreciative Inquiry (AI) is a facilitation model that uses a positive and strengths-based approach to change and innovation. AI involves four phases: discover, dream, design, and destiny. In each phase, participants engage in interviews, stories, and conversations that focus on what works well, what is possible, what is desired, and what is actionable. AI promotes active listening by inviting participants to ask generative questions that elicit positive emotions, by creating a safe and supportive environment for participants to share their stories and aspirations, and by using a variety of methods to amplify and celebrate the best of what is and what can be.

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Lazaro Soto

Operations Supervisor | MBA | Smithfield City Commissioner
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Appreciative Inquiry promotes active listening in large groups by fostering an environment of positivity and openness. AI's unique focus on strengths and potential instead of problems helps create a supportive atmosphere, enabling participants to feel heard and valued. Active listening is also promoted through the use of appreciative interviews, where participants engage in deep, focused conversations on positive experiences. These interviews necessitate concentrated listening to extract themes and insights. By promoting a culture of mutual respect, curiosity, and empathy, AI encourages individuals to listen actively, enhancing the overall group's ability to collaborate, innovate, and achieve shared goals.

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4 Circle Process

Circle Process is a facilitation model that uses a circular seating arrangement and a talking piece to create a respectful and egalitarian space for dialogue. Participants take turns to speak and listen, following the guidance of a circle keeper and a set of agreements. Circle Process promotes active listening by creating a sense of belonging and connection among participants, by honoring the diversity and uniqueness of each voice, and by using the talking piece to regulate the pace and depth of the conversation.

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5 Graphic Facilitation

Graphic Facilitation is a facilitation model that uses visual tools and techniques to support group processes. Graphic facilitators use charts, diagrams, icons, and symbols to capture and organize the key points, themes, and patterns of a group conversation. Graphic Facilitation promotes active listening by providing a visual summary and feedback of what is being said, by stimulating the creativity and imagination of participants, and by enabling participants to see the big picture and the connections among ideas.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Kim Sutton, MBA, MPH

Independent
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These are all good and valid facilitation models. Often innovation and transformative change are stimied in many work cultures. Listening and validating group members is vital. These facilitation models work by not just following the highest paid person/title but by also honoring and encouraging all players and perspectives; allowing for new ideas to be shared/heard. OST allows folks to dig into an area of passion and gives permission to explore and solve for gaps. AI is a great example of encouraging other to speak/be heard/discover what can be by using positivity and exploration. Graphic visually demonstrates ideas & active listening. The key is allowing for creative and exploratoratory through active listening to impact change.

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How can large group facilitation models promote active listening?

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3

4

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6

1 Open Space Technology

2 World Café

3 Appreciative Inquiry

4 Circle Process

5 Graphic Facilitation

6 Here’s what else to consider

Leadership

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How can large group facilitation models promote active listening?

1

2

3

4

5

6

1 Open Space Technology

2 World Café

3 Appreciative Inquiry

4 Circle Process

5 Graphic Facilitation

6 Here’s what else to consider

Leadership

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