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How can hotel staff build a strong sense of community?

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Hotel staff are the backbone of any successful hospitality business. They create memorable experiences for guests, ensure smooth operations, and represent the brand values. But how can they also foster a sense of community among themselves, especially in times of high turnover, stress, and uncertainty? In this article, we will explore some strategies to help hotel staff build a strong sense of community that can benefit their well-being, performance, and loyalty.

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1 Communicate regularly and openly

One of the key factors for building a strong sense of community is communication. Hotel staff need to communicate regularly and openly with each other, as well as with their managers and leaders. This can help them share information, feedback, ideas, and concerns, as well as celebrate achievements, recognize contributions, and support each other. Communication can take various forms, such as team meetings, newsletters, social media groups, or informal chats. The important thing is to create a culture of transparency , trust, and respect, where everyone feels heard, valued, and appreciated.

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Mychal Milian , MSHM, CHA

Award-Winning Hotel GM | FIU Hospitality Instructor | Expert in Hotel Operations and Pre-Openings
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This can be achieved through effective communication and celebrating our collective successes. Regular department meetings are essential for this purpose, as they provide a platform for team members to openly discuss various topics and express their thoughts. Additionally, I advocate the use of group chats for each department. This tool facilitates continuous communication and ensures that important information is shared promptly and efficiently among all team members. By implementing these strategies, we can enhance team cohesion and improve our overall service quality

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2 Provide opportunities for learning and growth

Another way to build a strong sense of community is to provide opportunities for learning and growth. Hotel staff need to feel that they are constantly developing their skills, knowledge, and potential, as well as having a clear career path. This can motivate them to stay engaged, productive, and loyal, as well as to share their expertise and insights with others. Learning and growth opportunities can include training programs, mentorship schemes, cross-functional projects, or internal mobility. The key is to tailor them to the individual needs, goals, and interests of each staff member, and to recognize and reward their progress.

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3 Encourage collaboration and innovation

A third strategy to build a strong sense of community is to encourage collaboration and innovation . Hotel staff need to feel that they are part of a team that works together, solves problems, and creates value. This can foster a sense of belonging, ownership, and pride, as well as spark creativity and innovation. Collaboration and innovation can be facilitated by creating cross-functional teams, setting clear and shared objectives, providing feedback and resources, and promoting a culture of experimentation and learning. The key is to empower staff to take initiative, contribute ideas, and embrace diversity and change.

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4 Organize social and wellness activities

A fourth way to build a strong sense of community is to organize social and wellness activities. Hotel staff need to have fun, relax, and bond with each other, as well as to take care of their physical and mental health. This can improve their morale, satisfaction, and retention, as well as reduce stress and burnout. Social and wellness activities can include team outings, parties, games, sports, or volunteering. The key is to make them inclusive, enjoyable, and meaningful, and to align them with the values and goals of the hotel and the staff.

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Daniel Breda Carneiro

Junior Account Manager at Thing or Two | Civil Engineering & Hospitality Business Administration Graduate | Experienced in Finance, SaaS & F&B Industry
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Including to the text above, I would say that promotion such activities with the community around the hotel would also increase the employees engagement in these activities.

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5 Solicit and act on feedback

A fifth and final strategy to build a strong sense of community is to solicit and act on feedback. Hotel staff need to feel that their opinions matter, and that their suggestions are taken into account and implemented. This can enhance their trust, loyalty, and commitment, as well as improve the quality and efficiency of the hotel services. Feedback can be collected through surveys, interviews, focus groups, or suggestion boxes. The key is to analyze the feedback, communicate the results, and act on the improvements, as well as to thank and reward the staff for their input.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can hotel staff build a strong sense of community?

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1 Communicate regularly and openly

2 Provide opportunities for learning and growth

3 Encourage collaboration and innovation

4 Organize social and wellness activities

5 Solicit and act on feedback

6 Here’s what else to consider

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