How can CRM predict customer service issues?
Customer service issues can damage your reputation, reduce your retention, and increase your costs. But what if you could predict and prevent them before they escalate? That's where CRM (Customer Relationship Management) comes in. CRM is a software system that helps you manage your interactions with your customers, from lead generation to after-sales support. In this article, you'll learn how CRM can help you anticipate customer service issues and how to leverage its features to improve your customer satisfaction.