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How can attending industry conferences help you build a professional network?

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If you work in customer support, you know how important it is to keep learning new skills, stay updated on the latest trends, and connect with other professionals in your field. One of the best ways to do all that is to attend industry conferences, where you can meet experts, peers, and potential partners. In this article, we'll show you how attending industry conferences can help you build a professional network that can boost your career and your business.

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1 Benefits of networking

Networking is more than exchanging business cards or adding contacts on LinkedIn. It's about cultivating meaningful relationships with people who have common interests, goals, and challenges. Through networking, you can take advantage of others' experiences and insights, discover new opportunities and collaborations, receive feedback and support, boost your profile and reputation, and broaden your horizons and perspectives.

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MUHAMMAD Younas

Senior Dispatcher
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Networking Opportunities: Conferences bring together professionals, experts, and leaders in a specific industry. Attendees often include people from various companies, roles, and backgrounds, providing you with a diverse pool of potential contacts. Face-to-Face Interaction: While digital communication is essential, face-to-face interactions at conferences offer a unique opportunity to make a lasting impression. Meeting someone in person can create a stronger connection compared to online communication. Shared Interests and Goals: Conference attendees share a common interest in the industry or field, making it easier to establish connections with like-minded individuals. Common ground can serve as a foundation for building.

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Frédéric Fischer

Sales Director B2B | Telekommunikationsexperte | Digitalisierung & Gesch?ftsentwicklung
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Gerade bei branchenspezifischen Konferenzen und Veranstaltungen gibt es die M?glichkeit Experten in bereit gef?cherten Kompetenzen zu treffen. Das bringt den Vorteil Kontakte zu knüpfen, die dabei helfen k?nnen neue Zielgruppen zu erreichen oder aber auch eigene Kompetenzlücken zuschliessen. zum Beispiel muss nicht jeder Teil der angebotenen Dienstleistung selbst entwickelt sein. Ganz nach dem Motto man muss das Rad nicht immer wieder neu erfinden macht es oft Sinn mit Teil-Dienstleistungen Dritter solche Lücken zuschliessen.

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Andrew Rios, MSML

Customer Support Leader, Coach, Mentor, Advisor | Speaker | Global Technical Support | Support Insights Story Teller | Customer Experience Team, Cityside Fiber
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It’s vital to learn from and stay connected to like-minded individuals and communities and explore new ones, always seeking to understand different perspectives and views. Always think with a growth mindset. Network to help others by sharing your knowledge or experience or connecting folks who may benefit from an introduction. 1. You will learn something, guaranteed. This should be the primary intention. 2. You're not the only new one. 3. This provides an opportunity for you to connect folks from your network with others and find new partnerships.

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2 How to choose the right conferences

When selecting the right customer support conferences, you need to take into account your objectives and expectations, the topics and speakers, the format and size, the location and cost, as well as the reviews and recommendations. You can use online platforms such as Eventbrite, Meetup, or Conference Alerts to find conferences that best fit your needs and preferences. Doing so will help you make sure that you get the most out of your time and money.

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Frédéric Fischer

Sales Director B2B | Telekommunikationsexperte | Digitalisierung & Gesch?ftsentwicklung
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Es macht Sinn sowohl Konferenzen zu besuchen, in denen Themen behandelt werden in welchen ich Experte bin um mit meinen Dienstleistungen andere zu unterstützen. Aber andersherum macht Sinn Konferenzen zu besuchen, bei welchen Themen behandelt werden, welche zwar zu meiner Branche geh?ren aber nicht im Bereich meiner Expertise liegen. So kann ich potentielle Partner identifizieren und gezielt ansprechen.

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3 How to prepare for the conferences

Attending a conference requires preparation to make the most of it. Before attending, you should set specific goals and outcomes, research the agenda and speakers, plan your schedule and prioritize sessions, and prepare your elevator pitch and business cards. Additionally, you should join the online community and engage with other attendees. Doing these things will ensure that you are ready to get the most out of the conference.

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Frédéric Fischer

Sales Director B2B | Telekommunikationsexperte | Digitalisierung & Gesch?ftsentwicklung
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Ich finde es auch enorm wichtig, keine Ziele wie direkt vor Ort Verkaufen oder Leads zu genieren zu setzen. Viel mehr sollte es mein Ziel sein als Experte in meinem Bereich wahrgenommen zu werden und als m?glicher kompetenter Partner.

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4 How to network at the conferences

To network effectively at a conference, you need to be proactive and strategic. To start, arrive early and stay late to maximize your time. Introduce yourself to people and start conversations. Ask open-ended questions and listen actively to ensure you are engaging in meaningful dialogue. After the conference, follow up with the people you met and stay in touch. Most importantly, be genuine and respectful with everyone you meet.

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5 How to leverage your network after the conferences

Networking doesn't end when the conference is over. To capitalize on your connections, you should send personalized thank-you notes and feedback, connect on social media and other platforms, share valuable resources and information, offer help and referrals, and seek advice and mentorship. Maintaining and nurturing your network is an essential part of gaining the most from your relationships.

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6 How to measure your networking success

Networking is not a one-time event, but a long-term process. You should evaluate your networking efforts and results regularly to ensure they are meeting your goals and expectations. To do this, track metrics such as the number and quality of your contacts, the frequency and depth of your interactions, the opportunities and collaborations generated, any feedback or testimonials received, and the satisfaction and enjoyment derived.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Andrew Rios, MSML

Customer Support Leader, Coach, Mentor, Advisor | Speaker | Global Technical Support | Support Insights Story Teller | Customer Experience Team, Cityside Fiber
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1. Own your space. Project confidence as you walk in. Smile, and make eye contact with folks you will soon meet. Did I mention to smile ??? 2. Have a small goal for the event. It can be to make one new LI connection, connect with someone local in your industry, learn about a new tool or service, perfect your intro, or practice sharing your digital business card. 3. Nervousness; walk a lap around the event after grabbing a coffee, water, juice, or other beverage. Hype yourself up, and remind yourself of your goals. The hardest part is already done, You attended. 4. Have a clear, friendly concise intro make sure to add your personality and smile ?? (Name, what you are up to, why you’re here, how you can help….I like to add a fun fact)

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How can attending industry conferences help you build a professional network?

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2

3

4

5

6

7

1 Benefits of networking

2 How to choose the right conferences

3 How to prepare for the conferences

4 How to network at the conferences

5 How to leverage your network after the conferences

6 How to measure your networking success

7 Here’s what else to consider

Customer Support

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How can attending industry conferences help you build a professional network?

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2

3

4

5

6

7

1 Benefits of networking

2 How to choose the right conferences

3 How to prepare for the conferences

4 How to network at the conferences

5 How to leverage your network after the conferences

6 How to measure your networking success

7 Here’s what else to consider

Customer Support

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