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Here's how you can support struggling team members and address underperformance as a virtual team leader.

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Leading a virtual team comes with its own set of challenges, especially when it comes to supporting team members who may be struggling. As a virtual team leader, you have the unique task of identifying and addressing underperformance without the benefit of face-to-face interaction. The key to success lies in understanding the nuances of remote work and implementing strategies that foster open communication, provide clear expectations, and offer support tailored to individual needs. This article will guide you through the process of uplifting your team members and enhancing overall performance within a virtual setting.

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Brendan Walker-Rogers

Leading Talent Sourcing & Talent Intelligence @ adidas

1 Open Dialogue

Creating an environment where team members feel comfortable sharing their challenges is essential. Start by scheduling regular one-on-one meetings to discuss performance in a private, supportive setting. Use these opportunities to listen actively and empathize with their struggles. By showing genuine concern and a willingness to help, you build trust, which is crucial for remote teams. Encourage them to be open about their obstacles and work together to identify potential solutions or resources that could help them improve.

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2 Set Expectations

Clarity is vital in a virtual workspace. Ensure that all team members understand their roles, responsibilities, and the standards they need to meet. By setting clear, measurable goals, you provide a roadmap for success that team members can follow. Regularly review these expectations and make adjustments as needed, always communicating any changes promptly and transparently. This approach not only helps struggling team members to realign their efforts but also reinforces accountability and focus across the entire team.

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Brendan Walker-Rogers

Leading Talent Sourcing & Talent Intelligence @ adidas
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Clear goals and a path to achieve them are the cornerstones of equipping a virtual team member to catch up to the rest of the group. Continuous encouragement through regular check-ins can help someone keep on track. Most importantly, a leader must make it clear that they want everyone on their team to succeed.

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3 Provide Resources

When a team member is underperforming, consider whether they have the necessary tools and resources to do their job effectively. Offer training sessions, skill development courses, or mentorship programs that can help them bridge any gaps in their knowledge or abilities. Remember, as a virtual team leader, it's your responsibility to facilitate access to these resources and ensure that your team feels supported in their professional growth.

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4 Foster Collaboration

Encourage a culture of collaboration within your virtual team. Pair struggling members with more experienced colleagues for peer mentoring, or create small workgroups for projects that allow for knowledge sharing and mutual support. This not only helps individuals who are facing difficulties but also strengthens the team as a whole by promoting a sense of unity and shared purpose.

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5 Track Progress

Monitoring performance is crucial, but it should be done with a focus on progress and development rather than solely on metrics. Implement a system for tracking progress that includes regular check-ins and feedback sessions. This allows you to acknowledge improvements, address ongoing issues, and adjust strategies as necessary. Recognizing even small victories can be a significant morale booster for team members who are working hard to overcome challenges.

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Brendan Walker-Rogers

Leading Talent Sourcing & Talent Intelligence @ adidas
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Regular 1:1s, a set agenda, KPIs, and critically, collect regular feedback from their stakeholders. Ensure that as much data as possible is transparent and allows the individual to track their progress and keep themselves accountable.

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6 Adjust Strategies

Lastly, be prepared to adjust your leadership strategies based on the unique needs of your team members. What works for one person might not work for another, especially in a virtual environment where personal circumstances can vary widely. Be flexible, patient, and creative in finding solutions that cater to individual situations while still maintaining team cohesion and performance standards.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can support struggling team members and address underperformance as a virtual team leader.

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1 Open Dialogue

2 Set Expectations

3 Provide Resources

4 Foster Collaboration

5 Track Progress

6 Adjust Strategies

7 Here’s what else to consider

Virtual Teams

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Here's how you can support struggling team members and address underperformance as a virtual team leader.

1

2

3

4

5

6

7

1 Open Dialogue

2 Set Expectations

3 Provide Resources

4 Foster Collaboration

5 Track Progress

6 Adjust Strategies

7 Here’s what else to consider

Virtual Teams

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