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Last updated on 2024年6月7日

Here's how you can receive feedback objectively and without becoming defensive.

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Receiving feedback is an essential component of professional growth, especially in account management where client satisfaction and continuous improvement are paramount. However, it often comes with an emotional charge that can make you defensive. If you've ever felt your heart rate climb and your defenses go up when feedback lands on your desk, you're not alone. The key to benefiting from feedback, even when it's tough to hear, is to receive it objectively. This means separating your personal feelings from the professional insights being offered. By mastering this skill, you not only enhance your professional development but also build stronger, more resilient relationships with clients and colleagues.

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Dan Puckey

Key Account Manager | FinTech | Expertise in Account Expansion and B2B Client Retention
Ashish Gangwar

Finance, Accounting and Digital Marketing
Ravi Gopal

#Observability #Hybrid #Performance

1 Stay Calm

When feedback comes your way, the initial step is to remain calm. Your first reaction might be to defend your actions or to explain the context, but it's crucial to resist this urge. Take a deep breath and remind yourself that feedback is not a personal attack but an opportunity to learn and improve. By keeping your emotions in check, you open yourself up to genuinely hearing what's being said, which is the first step toward objective understanding.

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Dan Puckey

Key Account Manager | FinTech | Expertise in Account Expansion and B2B Client Retention
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Receiving feedback objectively and without becoming defensive is crucial for personal and professional growth, especially in account management. First, approach feedback with an open mind and remember it's an opportunity to improve. Listen actively and resist the urge to interrupt or justify your actions. Reflect on the feedback, ask clarifying questions, and thank the person for their insights. By embracing feedback with a positive attitude, you demonstrate your commitment to excellence and continuous improvement in client relationships.

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Ashish Gangwar

Finance, Accounting and Digital Marketing
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When receiving feedback, emotions can run high. Take a deep breath and remain calm. Avoid reacting impulsively or defensively. Remind yourself that feedback is an opportunity for improvement.

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Ravi Gopal

#Observability #Hybrid #Performance
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Ask for it! If you get in unprompted it's always a bit of a shock - but if you ask for it, well, you know what you're asking for! I ask everyone that has a different purview than me what they are seeing/what works/what doesn't - and I'm not shy about copying! If something works, copy it and incorporate it in your playbook! No ego amigo!

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2 Listen Fully

Active listening is your strongest ally in receiving feedback objectively. Focus on what the other person is saying without interrupting or planning your response. This shows respect for their perspective and ensures you fully understand the points being made. Remember, the goal here is to comprehend, not to contest. By truly listening, you may discover valuable insights that can help you improve your performance.

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Marc Francis Perez

Corporate Trust Account Manager at HSBC
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Direct your attention to active listening, allowing yourself to fully absorb information. Valuable feedback can slip by unnoticed when one becomes overly fixated on preparing a defense

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3 Clarify Doubts

If any part of the feedback is unclear, don't hesitate to ask for clarification. Ensuring you understand the feedback completely avoids misunderstandings that could lead to unnecessary defensiveness. Politely ask for specific examples or further explanation if needed. This approach not only shows that you are engaged and proactive about your improvement but also helps you grasp the practical steps you can take to address the feedback.

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4 Reflect Objectively

After receiving feedback, take some time to reflect on it objectively. Separate your personal feelings from the professional content of the feedback. Consider the validity of the points raised and how they align with your own perceptions of your work. Reflection is a powerful tool that allows you to critically assess feedback and determine which parts are actionable and which may be based on misunderstandings or differing expectations.

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5 Plan Action

Once you've reflected on the feedback, it's time to develop an action plan. Identify specific, achievable steps you can take to address the issues raised. This might involve enhancing certain skills, adjusting your approach to client interactions, or revising processes. An action plan not only demonstrates your commitment to improvement but also turns feedback into a constructive force for your professional development.

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6 Seek Support

You don't have to navigate feedback alone. Seek support from trusted colleagues or mentors who can offer their perspectives and guidance. They can help you interpret the feedback objectively and may provide additional insights into how you can improve. Having a support system also helps in maintaining a positive mindset and reinforces the idea that feedback is a normal part of professional growth.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Jorge Villasenor

Client Relations, Account Management & Customer Success | Sales & Business Development | Leadership
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The first step is understanding why I am becoming defensive. Performing a self-assessment to pinpoint the triggers and emotions involved is extremely beneficial. I used to feel attacked because I believed "I must be perfect." Now, I have replaced this belief with "It's okay to make mistakes as long as I always learn from them."

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Here's how you can receive feedback objectively and without becoming defensive.

1

2

3

4

5

6

7

1 Stay Calm

2 Listen Fully

3 Clarify Doubts

4 Reflect Objectively

5 Plan Action

6 Seek Support

7 Here’s what else to consider

Account Management

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Here's how you can receive feedback objectively and without becoming defensive.

1

2

3

4

5

6

7

1 Stay Calm

2 Listen Fully

3 Clarify Doubts

4 Reflect Objectively

5 Plan Action

6 Seek Support

7 Here’s what else to consider

Account Management

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