Here's how you can position yourself as a customer service consultant.

A importancia de se manter atualizado no mundo atual reside na necessidade de se manter competitivo, acompanhar as mudan?as, promover o crescimento profissional, tomar decis?es embasadas e aproveitar as oportunidades que surgem.

To position yourself as a customer service consultant, start by building in-depth expertise through education, training, and hands-on experience in the field. Develop a strong portfolio showcasing successful projects, case studies, and testimonials from previous clients to demonstrate your capabilities and the results you've achieved. Create a professional brand with a well-designed website, an active LinkedIn profile, and a robust social media presence that highlights your skills, knowledge, and successes. Network with industry professionals, attend relevant conferences, and engage in online communities to establish yourself as a thought leader in customer service.

Listening is Key with customer engagement understand where the customer is at that moment this will allow you to effectively bring value.

When providing a product to a variety of industry purchasers, for both large and small customers, it is highly important to properly communicate product and service information in a written format allowing the purchaser at time of purchase to learn important technical information and the selling company’s terms and conditions. It is paramount that no communication or any miscommunication not happen. Requiring purchaser to initial or sign said document evidencing that the information has been read will greatly help eliminate customer service issues in the first place as well as misunderstandings, confusion or non comprehension. By providing this valued information, seller is placing the purchaser / customer as “Number 1”.

One thing I have learned is that each customer is different, you can't go in with the same expectation for all. Although problem incidences may be similar each expectation for a resolution is different based on the type of customer. Understand the market, and the type of customers depending on location, tiers, membership, etc. Once you understand the aforementioned aspects it becomes easier to understand your customer, hence find suitable resolutions if required.

Something that has worked for me is “selling without selling”, being quite consultative, being more of a partner than a counterparty in a commercial transaction, it may be that in the end your product or solution is not the best for your client, a good option is to have a discussion , being honest and open about it instead of trying to force it, that will surely be well received and you will create a huge bond, with good results in future projects.

Building credibility is all about showing your expertise and integrity consistently. Get certifications and keep learning to stay ahead. Publish insightful articles, lead webinars, and engage in public speaking. These activities not only show off your knowledge but also establish you as a thought leader. Your name should be synonymous with trust and results...

Building credibility is essential. Humans are notorious for tilting in allegiance to those who have been defined as industry experts above others.

Need to be Document successful projects or interventions where you improved customer service for a client or organization. Include metrics and outcomes to demonstrate your impact and should Collect testimonials from previous clients or employers who can vouch for your skills and effectiveness.

Recuerdo en algún momento de mi carrera haber escuchado la frase "la forma que uno tiene de hacer las cosas, no es la única forma que existe de hacer las cosas" y creo que nunca ha dejado de hacerme sentido. Siempre las redes van a ser beneficiosas en el crecimiento de las personas en cualquier ámbito de la vida. Ser receptivos a las opiniones y experiencias de otras personas nos puede ayudar a construir opiniones más asertivas, aportando valor al crecimiento personal y profesional. En este aspecto me parece que no se le da la relevancia suficiente al desarrollo de habilidades blandas. Siempre nos enfocamos mayormente en el desarrollo del conocimiento, sin embargo son las habilidades blandas las que mantienes relaciones en el tiempo.

Networking is more than just making connections; it's about building meaningful relationships. Go to industry events, join professional groups, and leverage platforms like LinkedIn. Engage genuinely, offer help, and share valuable insights. This not only expands your reach but also positions you as a go-to resource in customer service.

Networking is an amazing part of customer service. You learn more, share ideas and gain a formidable alliance that helps you scale through hurdles.

Join online communities and forums where customer service professionals hang out. Jump into discussions, share your thoughts, and learn from others. This can really boost your visibility and open up new opportunities.

While talking to customer as Customer service consultant , we can't just bothered them with baseless conversation, they are reaching to us because they want a solution rather than wasting their time, so Customer service consultant need to be on point and solve the core problem

In my experience I have seen consultants who build their solutions around the needs of their customers stand out best. Solutions are usually the answer to a problem and we as consultants have to identify the problem first and demonstrate that this solution can help them better manage the problem and effectively solve it, too. Clients are often more willing to be involved in solutions that can improve their current program. Example: HR people are interested in Employee Benefits Solutions

Creo que lo principal para poder entregar soluciones, es conocer al cliente, sus necesidades y dolores, así como conocer los productos que como negocio estamos ofreciendo, y con eso desarrollar canales de contacto simples y transparentes que agreguen valor a los clientes. Tuve en algún momento el desafío que entrenar un BOT para clientes en Perú, siendo yo chilena. Recibí el canal con un NPS en números negativos, y en 6 meses estaba sobre los 70pts. Creo que la clave en eso fue leer al cliente, y entrenar un BOT que pudiera entregar respuestas simples, con el fin de que cualquier persona que leyera una respuesta pudiera entenderla. No siempre podía dar una solución, porque no dependía de mi hacerlo, pero mitigaba la ansiedad del cliente.

Your ability to offer innovative and effective solutions sets you apart as a consultant. Understand your clients' pain points deeply and craft tailored solutions that deliver real results. Use data-driven insights to back your recommendations, ensuring they're not only creative but also practical and impactful. Your solutions should clearly reflect your expertise and foresight...

Here are some qualities which would help you position as a customer service consultant 1) Active listener 2 ) Effective Communication skills 3 ) Empathy 4) Problem solving skills 5) Able to manage emotions and those of others 6) Patience 7) Willing to make effort and support

in today’s digital world, being visible is crucial. Create a strong online presence through a professional website, active social media profiles, and consistent content creation. Share your success stories, client testimonials, and expert advice. By positioning yourself as a knowledgeable and approachable expert, you attract clients who are eager to work with you...

You have to keep selling yourself to help you stand out. Cultivate a strong personal brand by consistently presenting yourself in a way that reflects your values, expertise, and unique approach to customer service. Design a cohesive look and feel for all your marketing materials, including your website, social media profiles, and business cards.

ya absolutely, Customer service consultant need to be updated with the tools, service and commitments provided by the company, because customers have trust on us that the info we are providing to them is accurate

Building a connection with your customers is the catalyst to an end product everyone will be happy with ! If they trust you, they will share their ideas with you, not just pictures of someone else’s work!

In addition to the above, actively contributing your own opinions, suggestions, or comments to customer service-related LinkedIn articles may help you establish credibility as a customer service consultant. For example, I'm adding my personal comments to this LinkedIn article.