Here's how you can overcome challenges in adapting to new CRM technologies as a late career professional.

Fear of change is a normal part of human behavior; we are naturally inclined to fear new things. However, just because a behavior is normal doesn't mean it is healthy. In the context of digital tools, particularly with the recent advancements in CRM and AI, the question is no longer whether these tools will benefit our daily lives—the answer is a clear yes. Instead, the question is whether we can learn to use them efficiently to leverage their capabilities. Embracing this new type of learning is crucial at any stage of our careers. Failing to do so may result in underperformance.

- Embrace Lifelong Learning: Stay curious and commit to ongoing education on new CRM technologies. - Seek Mentorship: Find guidance from younger colleagues or industry experts familiar with new technologies. - Take Small Steps: Start with basic features and gradually explore more advanced functionalities. - Utilize Training Resources: Use online tutorials, webinars, or workshops provided by CRM vendors. - Focus on Transferable Skills: Leverage your experience in client relationships and adapt it to new CRM tools. - Stay Patient and Persistent: Understand that learning new technologies takes time and persistence.

1) Growth mindset: View new CRMs as opportunities, not roadblocks. Your experience is an asset! 2) Transferable skills: Leverage your existing CRM knowledge (data, workflows, reports) to adapt quicker. 3) Focus on fundamentals: Master core CRM functionalities - they translate across platforms. 4) Targeted learning: Use official training & courses to fill knowledge gaps efficiently. 5) Embrace practice & support: Don't hesitate to experiment and ask colleagues for help.

Adapting to new CRM technologies as a late career professional can be challenging, but it is certainly possible. For instance: Seek Training and Support, take advantage of training programs, workshops, or online resources provided by your organization or CRM software provider. Engage in self-paced learning activities and seek support from colleagues who are familiar with the technology.

Adapting to new CRM technologies as a late-career professional can be challenging but incredibly rewarding. Embrace change with a positive mindset, and remember that these tools are designed to enhance efficiency and customer relationships. Seek out training opportunities and leverage support networks like tech-savvy colleagues or online communities. Customize the CRM to fit your workflow and practice regularly to build confidence. Stay updated on the latest features and developments in CRM technology to remain competitive. By taking these steps, you'll not only adapt but thrive, demonstrating your commitment to continuous learning and professional growth.

CRM providers undestood that their reputation is directly related to the success of the implementation projects, and as such invest heavily into providing clear traning materials for consultant and user of all levels. Use the tools at your disposal to embarknon this journey, AND most importantly apply this new knowledge to any project you are involved in.

Practice makes perfect! In the 8 years I've been working in Salesforce, I don't think I ever didn't have a personal sandbox to try any new features I have heard of or to play with any new solution I wanted to implement. Try to always challenge yourself and seek new ways to optimize your solutions. Thankfully, business requirements are becoming more complex every day, so challenges shoud be plenty!

Whether we are refering to new feature from CRM providers or developed by a third-party, you can be sure that the landscape of possibilities is ever expanding. Thankfully there are many groups or NLs you can subscribe to, that propose new approachs to recurring problems, so make sure to always take some time of your week to learn more and share this new knowledge with your network. Knowledge is NOT a zero-sum game, by creating a culture within your respective network of knowledge sharing, you are making sure that the outputs will always be improving over time.