Here's how you can optimize performance evaluations in the logistics industry.

To optimize performance evaluations in the logistics industry, establish clear & measurable key performance indicators (KPIs) aligned with organizational goals. Provide ongoing feedback and coaching throughout the evaluation period to address strengths and areas for improvement promptly. Utilize technology to track & analyze performance data accurately, enabling data-driven insights and informed decision-making. Foster a collaborative environment where employees are actively engaged in setting goals and self-assessment. Ensure evaluations are conducted consistently and fairly, focusing on objective criteria while also considering individual circumstances & contributions.

Eu acredito que os melhores KPIs para os objetivos da gest?o de logística s?o aqueles que oferecem uma vis?o clara e abrangente da eficiência, eficácia e qualidade dos processos logísticos. Indicadores que incluem o tempo médio de entrega (TME), que mede a rapidez das entregas; a precis?o do inventário, que avalia a exatid?o dos registros de estoque; e o custo por unidade transportada, que monitora a eficiência financeira das opera??es logísticas. Medindo e analisando esses KPIs, as empresas podem identificar áreas de melhoria, otimizar recursos e alinhar suas opera??es logísticas com os objetivos estratégicos corporativos.

Optimizing performance starts with setting KPI's for Speed (eg. On Time Delivery based on contracts or commitments), Quality (eg. customer service experience, expedite success, damages) and Cost (eg. market pricing trends, market inflation). Measurements are required before making an improvement as everything starts with data.

On-time Delivery, Order Accuracy, Fill Rate, Perfect Order Rate, Return Rate, Customer Complaint Resolution Time, Inventory Turnover, Lead Time, Order Processing Time, Customer Lifetime Value: These KPIs directly link customer satisfaction and operational efficiency, ensuring timely, accurate, and responsive supply chain operations that meet customer expectations while optimizing resource utilization.

Um dos pontos cruciais, é ter um acompanhamento de perto da sua equipe e da área. Eu gosto da ideia de ter os objetivos mensais da equipe e verificar se eles foram alcan?ados. N?o esperar 6 meses e depois n?o conseguir reverter o resultado. Acompanhando semalmente com KPI's eficazes e realizando a escuta ativa da equipe é um processo que sempre dá certo!

Make sure that regular reviews with the transport companies are set. I find these to work best if they are held monthly. Discuss all KPI's and make sure all misses are answered by the transport company. If they do not have the answer on the spot clearly set in writing actions, due date and responsible person and hold that person accountable.

Regular review of KPIs involves establishing a structured cadence, such as monthly or quarterly meetings, to analyze performance against targets. Utilizing data analytics tools, we track trends, identify areas for improvement, and celebrate successes. This iterative process allows for continuous optimization of logistics operations to align with customer expectations and enhance overall efficiency.

Eu gosto de separar o feedback em 3 estagios, e utilizar o método o ver o julgar e o agir, ele nos ajuda a indentificar o problema, analisar o que precisa ser feito, e tomar a a??o necessária!

Strive to understand the logistics market and potential disruptions that may impact performance. Ask the transport companies to provide you with market updates so you understand their challenges and also offer to help with challenges having your organization as root cause.

I advocate for a feedback-driven culture to enhance performance evaluations. Emphasizing open communication cultivates an environment where employees feel empowered to voice concerns and propose solutions. By fostering a two-way dialogue during performance reviews, we not only provide valuable feedback but also actively listen to employee perspectives, fostering engagement and commitment to achieving excellence in supply chain operations.

Programas estruturados de treinamento precisam estar diretamente alinhados às metas da área e da companhia do ano corrente, do próximo ano e do famoso "five year plan" (plano de cinco anos). Ele precisa estar alinhado às lacunas de entregas de indicadores mas também focado no tipo de organiza??o que a empresa é e pretende ser, no que tange clima, diversidade, saúde dos funcionários (física e mental) e na lideran?a que a companhia precisa para entregar os indicadores com um time de alta performance e saudável.

Identifying areas for skill development, such as data analytics or lean management, enables employees to enhance their expertise and contribute more effectively to logistics operations. Offering targeted workshops or on-the-job training in these areas equips them with valuable tools and techniques, ultimately boosting individual performance and elevating the capabilities of the entire logistics team.

Programas claros de reconhecimento precisam ser apresentados aos funcionários e devem ter metas SMART sem variáveis n?o matemáticas. Esse programas podem ser anuais, mas com a velocidade atual das organiza??es é muito mais positivo que seja feito trimestralmente com uma fechamento anual. O comportamento dos colaboradores e o como eles atingem suas metas também deve ser avaliados, mas sempre através de acompanhamentos da lideran?a e desenvolvimento dos soft skills dos times. Reconhecimentos pontuais e mais constantes realizados diretamente pela lideran?a às pequenas entregas importantes e fora do escopo devem sempre ser praticados em complemento às praticas institucionais.

Implementing incentive schemes based on individual and team performance is a strategic approach to motivate the logistics team. By recognizing and rewarding those who excel in meeting or surpassing KPIs, we foster a culture of achievement and commitment to excellence. Whether through bonuses, promotions, or personalized rewards, these incentives align with our company's ethos, igniting a healthy competitive drive. Such initiatives not only elevate morale but also fuel a collective effort towards enhanced productivity and efficiency in our logistics operations.

Para utilizar ferramentas de análise de KPI em tempo real na área de logística de transporte, é fundamental integrar sistemas de gest?o de transporte (TMS) com plataformas de análise de dados. Esses sistemas coletam dados de diversas fontes, como GPS dos veículos, sistemas de rastreamento de carga e softwares de gest?o de armazéns, consolidando informa??es em painéis de controle interativos. Utilizando dashboards, os gestores podem monitorar indicadores chave como tempo de entrega, rotas otimizadas, utiliza??o da frota e custos operacionais em tempo real.

This is where a Transport Management System integrated with your MRP can be very useful. Do your research and identify a potential TMS and make a business case for implementation. Bear in mid this will require EDI integration with your transport companies systems. It will be easier for you and the departments you serve internally to have shipment information in one place instead of tracking them through several sites.