Here's how you can navigate strategic decisions in IT Outsourcing for your organization.

First of all, identify activities that can be outsourced. The decision to outsource depends on the company's strategy. Another question is how much knowledge should stay in-house and how much can be handled by third parties and also consider the speed necessary to put into operation innovations and systems that lead to greater productivity, mitigate risks and improve the quality of services. Finally, develop a business case to support the decision to outsource.

Externalizar puede ser una de las mejores estrategias a la hora de crear una estructura escalable. Desde mi perspectiva el desafío está en una gestión eficiente por objetivos ya que al día de hoy gran parte de la externalización es en formato remoto y en identificar con la mayor precisión posible las características de los perfiles en el caso de que se tercerice staff. Cuando hablamos de tercerizar proyectos, la clave está en una buen análisis de lo que se necesita y establecer el alcance con claridad, donde la Agilidad nos da herramientas muy potentes para gestionar esto. Contar con un DOD, un Definition of Done de los requerimientos ayuda mucho a la hora de entregar y recibir código.

Before diving into the world of IT outsourcing, it’s crucial to thoroughly assess the specific needs of your organization. Identify which IT functions are critical to your core business and which can be managed by an external provider. It’s important to consider both current needs and future growth, ensuring the outsourcing strategy aligns with your long-term business goals. With a clear understanding of your needs, you can set expectations and find an outsourcing partner who provides the right services effectively.

Throughout my career, defining a clear and precise scope has proven essential for the success of any IT outsourcing project. A well-crafted contract that details services, standards, and performance metrics not only prevents misunderstandings but also ensures that all parties are aware of their responsibilities. This clarity is fundamental to establishing a solid foundation for the partnership, avoiding scope creep, which often results in additional costs and delays. At Brivia, we always emphasize the importance of a well-defined scope from the outset, as we believe it is key to delivering projects on time and within budget, ensuring client satisfaction.

Managing risks is an integral and vital part of IT outsourcing. It is crucial to identify potential risks, such as data breaches, service interruptions, and compliance issues, and to establish mitigation strategies. Ensure that your outsourcing partner has robust risk management policies in place. Additionally, it is essential to regularly analyze these risks and adjust your strategies as needed to protect your organization's interests and ensure operational continuity.