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Last updated on 2024年6月19日

Here's how you can navigate receiving feedback you disagree with from a coworker.

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Receiving feedback at work can be a valuable tool for personal and professional growth, but it can also be challenging, especially when you find yourself disagreeing with the perspective of a coworker. In the context of workplace safety, where feedback can have direct implications on the wellbeing of everyone in the work environment, navigating these conversations with tact and openness is crucial. The following guide aims to help you handle these situations with poise and professionalism, ensuring that both safety and working relationships are maintained.

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José Tapia

Jefe de turno | Profesional senior en materia QHSE | Gestión de producción & operaciones | Liderazgo para la innovación…
Willy Krause Mackenzie

Crecer, influir y trascender / COACH & Speaker / HSE Influencer 2020

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Orkhan Dursunov

24K| Certified Safety Professional | Internal auditor | Sharing Daily Videos on Inspiration, and Kindness

1 Listen Fully

When a coworker offers feedback, especially if it's unexpected or critical, your first instinct might be to defend yourself or your methods. However, it's important to listen fully to what they're saying without interrupting. This shows respect for their perspective and allows you to fully understand their concerns. Remember, feedback is often about perception as much as fact, and understanding their point of view is the first step in addressing any issues.

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José Tapia

Jefe de turno | Profesional senior en materia QHSE | Gestión de producción & operaciones | Liderazgo para la innovación | Mejora continua | 1x??LinkedIn Top Voice |
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Para navegar la recepción de comentarios con los que no estás de acuerdo de un compa?ero de trabajo y practicar la escucha activa, sigue estos pasos: Escuchar sin Interrumpir: Permite que tu compa?ero de trabajo exprese completamente sus pensamientos sin interrumpirlo. Mantener la Calma: Controla tus emociones y mantén una actitud neutral mientras recibes el feedback. Clarificar Puntos: Si algo no está claro, pide ejemplos específicos o una explicación más detallada. Reflexionar: Tómate un tiempo para considerar el feedback antes de responder. Evalúa si hay alguna verdad en los comentarios. Responder Respetuosamente: Expresa tu perspectiva de manera calmada y respetuosa, incluso si no estás de acuerdo

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Orkhan Dursunov

24K| Certified Safety Professional | Internal auditor | Sharing Daily Videos on Inspiration, and Kindness
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Be Present: Give your full attention to the coworker providing the feedback without interrupting. Avoid Defensiveness: Keep an open mind and refrain from immediately reacting or defending yourself.

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Willy Krause Mackenzie

Crecer, influir y trascender / COACH & Speaker / HSE Influencer 2020
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Un aspecto al cual quisiera apelar en este punto, es a una conducta profunda, asociada al real interés por entender, que parte o inicia, estando intrínsecamente disponibles a cuestionarnos todo, prácticamente como una forma de vida; por cierto sobre dos pilares, a) la ciencia y sus evidencias y b) Valores universales y herramientas básicas como la paciencia, cooperación, empatía, confianza y honestidad

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2 Stay Calm

It's natural to feel defensive or upset when receiving negative feedback, but staying calm is essential. Take deep breaths and give yourself a moment to process the information before responding. This can prevent an emotional reaction that might escalate the situation. Keep in mind that feedback is not a personal attack but an opportunity to improve, even if you initially disagree with it.

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Willy Krause Mackenzie

Crecer, influir y trascender / COACH & Speaker / HSE Influencer 2020
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Para evitar sentirse a la defensiva o molesto, hay que estar abierto y por sobre todo disponible a que nuestras perspectivas y percepciones, son solo eso!!, eso incluye estar disponible a someter nuestras creencias a la evidencia y sobre todo al cuestionamiento; cuando nuestras ideas son cuestionadas, no hablamos de nuestra esencia o de nuestra identidad, somos mas que eso; las creencias pueden y debiesen estar disponibles a ser cambiadas en función de los hechos y evidencias, de lo contrario caemos en una espiral en la que solo se busca tener la razón o justificar lo que creemos.

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Orkhan Dursunov

24K| Certified Safety Professional | Internal auditor | Sharing Daily Videos on Inspiration, and Kindness
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Control Emotions: Take deep breaths and maintain a composed demeanor. Stay Professional: Keep the interaction respectful and focused on the feedback, not on personal feelings.

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3 Seek Clarification

If the feedback isn't clear or you're struggling to see the issue from your coworker's perspective, ask for clarification. This can involve requesting specific examples or a more detailed explanation of their concerns. Seeking clarification not only helps you understand the feedback better but also demonstrates that you're taking it seriously and are willing to engage in a constructive dialogue.

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Willy Krause Mackenzie

Crecer, influir y trascender / COACH & Speaker / HSE Influencer 2020
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Incluir es esta dinámica de escucha activa "el escuchar para entender por sobre el responder o ganar la discusión" ayuda mucho; haga preguntas aclaratorias, parafrasee a la persona para ayudarle a describir, precisar y despejar dudas o eventuales interpretaciones

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Orkhan Dursunov

24K| Certified Safety Professional | Internal auditor | Sharing Daily Videos on Inspiration, and Kindness
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Ask Questions: Politely ask for specific examples or further details to understand the feedback better. Restate Points: Repeat back what you heard to ensure you’ve accurately understood their perspective.

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4 Reflect Objectively

Take some time to reflect on the feedback objectively. Separate your emotions from the situation and consider the possible validity of your coworker's points. Reflect on whether there's a gap between your intentions and how your actions are perceived. This self-assessment is crucial in workplace safety, where misunderstandings can lead to unsafe practices or environments.

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Orkhan Dursunov

24K| Certified Safety Professional | Internal auditor | Sharing Daily Videos on Inspiration, and Kindness
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Take Time: Give yourself some time to think about the feedback away from the initial conversation. Consider Merit: Reflect on whether there might be any truth or useful points in the feedback, even if you initially disagreed

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5 Respond Appropriately

After reflecting, respond to the feedback appropriately. If you find merit in what was said, acknowledge it and discuss potential solutions or changes. If you still disagree, explain your perspective calmly and provide reasons. The goal is to have an open and respectful conversation that leads to mutual understanding and, if necessary, compromise.

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Orkhan Dursunov

24K| Certified Safety Professional | Internal auditor | Sharing Daily Videos on Inspiration, and Kindness
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Thank your coworker: “I appreciate your feedback and the time you took to review my design.” Share your perspective: “I intended to include more elements to capture various details, but I see how it might appear cluttered. I’ll look into simplifying it.”

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6 Follow Up

Finally, whether you agree with the feedback or not, follow up on the conversation. If changes were agreed upon, implement them and check back with your coworker to ensure the issue has been resolved to their satisfaction. If no agreement was reached, it may be helpful to involve a third party, like a supervisor, to mediate the situation. Following up shows commitment to workplace safety and maintaining a positive work environment.

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Orkhan Dursunov

24K| Certified Safety Professional | Internal auditor | Sharing Daily Videos on Inspiration, and Kindness
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Make some adjustments based on the feedback and then share the revised design with your coworker. Check in: “I’ve made some changes to the design based on your feedback. I’d love to hear your thoughts on the updated version

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can navigate receiving feedback you disagree with from a coworker.

1

2

3

4

5

6

7

1 Listen Fully

2 Stay Calm

3 Seek Clarification

4 Reflect Objectively

5 Respond Appropriately

6 Follow Up

7 Here’s what else to consider

Workplace Safety

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Here's how you can navigate receiving feedback you disagree with from a coworker.

1

2

3

4

5

6

7

1 Listen Fully

2 Stay Calm

3 Seek Clarification

4 Reflect Objectively

5 Respond Appropriately

6 Follow Up

7 Here’s what else to consider

Workplace Safety

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感谢您的反馈

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