登录查看更多内容

Here's how you can navigate the potential pitfalls when responding to feedback in software testing.

由人工智能和领英社区提供技术支持

Navigating feedback in software testing can be as intricate as the tests themselves. It's a skill that requires finesse, especially when the feedback is less than favorable. Constructive criticism is an invaluable part of the development cycle, offering insights that can significantly improve product quality. However, pitfalls await those who respond poorly. It's not just about fixing bugs; it's about building relationships and maintaining a professional demeanor that fosters collaboration and drives better outcomes. Understanding how to handle feedback effectively is crucial in your role as a software tester, ensuring that you can contribute to a productive and positive work environment.

此文章中的业界达人

由社区从 6 条内容中精选。了解更多

Nupur Milind Jagtap

| Consultant at Capgemini | ISTQB-CTFL | Duck Creek Policy QA | PnC Insurance | Automation W/ TAC |
Pratim S.

SALESFORCE QA Consultant || ISTQB CERTIFIED || Leveraging 10x Salesforce Certifications to Drive Efficiency and…
Muhammad Nadeem

ISTQB? CTFL & ATFL| PSEB and P@sha certified Tester| Performance Tester| Automation Tester| mobile tester | web tester

1 Acknowledge Quickly

When you receive feedback, it's essential to acknowledge it promptly. This doesn't mean you have to agree with everything said, but a quick acknowledgment shows that you value the input and are attentive to the concerns raised. It also sets the stage for a constructive dialogue. By confirming receipt and expressing gratitude for the feedback, you create an atmosphere of respect and openness. This can help defuse any tension and demonstrates your commitment to quality and continuous improvement.

添加您的观点

Muhammad Nadeem

ISTQB? CTFL & ATFL| PSEB and P@sha certified Tester| Performance Tester| Automation Tester| mobile tester | web tester
举报内容
Always give importance to others' points of view. Seek feedback from your team members as well. Avoid responding hastily; apply the 30-second rule before answering. Ensure your response has value, and reconsider if necessary.

已翻译

赞
Pratim S.

SALESFORCE QA Consultant || ISTQB CERTIFIED || Leveraging 10x Salesforce Certifications to Drive Efficiency and Reliability || "My comments are personal and do not communicate the views of my employer."
举报内容
Acknowledge Promptly: Acknowledge feedback promptly to show that you value the input. Not Agreement: Acknowledgment doesn't imply agreement with the feedback. Respectful Response: Respond respectfully to concerns raised in the feedback. Constructive Dialogue: Prompt acknowledgment sets the stage for a constructive dialogue. Gratitude: Express gratitude for the feedback to create an atmosphere of respect and openness. Defuse Tension: Acknowledging feedback can help defuse any tension that may arise. Commitment to Improvement: Demonstrate your commitment to quality and continuous improvement through acknowledgment.

已翻译

赞

2 Evaluate Objectively

Feedback in software testing can sometimes feel personal, but it's important to evaluate it objectively. Separate the message from the messenger and focus on the content of the feedback. Ask yourself what the underlying issues are and how they can be addressed. This objective analysis will help you respond effectively, ensuring that emotions do not cloud your judgment. By concentrating on the facts and the potential improvements, you can turn feedback into actionable items that enhance the software's performance and reliability.

添加您的观点

Pratim S.

SALESFORCE QA Consultant || ISTQB CERTIFIED || Leveraging 10x Salesforce Certifications to Drive Efficiency and Reliability || "My comments are personal and do not communicate the views of my employer."
举报内容
Objective Evaluation: Approach feedback objectively, separating the message from the messenger. Focus on Content: Concentrate on the content of the feedback rather than the delivery. Identify Underlying Issues: Determine the underlying issues highlighted in the feedback. Addressing Issues: Devise a plan to address the identified issues effectively. Avoid Emotional Responses: Avoid letting emotions cloud your judgment when receiving feedback. Actionable Items: Convert feedback into actionable items for improving software performance. Enhancing Software Reliability: Use feedback to enhance the software's performance and reliability. Continuous Improvement: Embrace feedback as a means of continuous improvement in software testing practices.

已翻译

赞
Damanbir Singh Kalra

Junior QA Analyst at Binary Stream Software | QA intern at QASource | CSE Graduate ?? |
举报内容
1. Separate the message from the messenger and focus on the content of the feedback to avoid taking it personally. ????? 2. Identify the core issues in the feedback and determine how to address them effectively. ????? 3. Focus on facts and potential enhancements, turning feedback into actionable items that improve software performance and reliability. ????

已翻译

赞

3 Clarify Doubts

If feedback is unclear or seems incomplete, don't hesitate to ask for clarification. Misunderstandings can lead to unnecessary work or missed opportunities for improvement. A polite request for more information can save time and resources in the long run. By seeking to understand the feedback fully, you show that you are thorough and committed to getting things right. This also helps prevent the same issue from recurring, as you'll have a better grasp of what needs to be done.

添加您的观点

Md Maruf Rahman

ISTQB? Certified Tester | QA Automation Engineer | Cypress | WebdriverIO | Selenium |
举报内容
When responding to feedback in software testing, it's crucial to clarify any doubts promptly. Misunderstandings can arise from unclear or ambiguous feedback, leading to inefficiencies or errors in addressing issues. By seeking clarification, testers can ensure they fully understand the feedback provided, enabling them to take appropriate actions and make necessary improvements. This proactive approach fosters clear communication and prevents potential pitfalls that may result from misinterpretation or assumptions. Ultimately, clarifying doubts promotes effective collaboration and enhances the overall quality of the testing process.

已翻译

赞

4 Discuss Internally

Before responding to external feedback, it's wise to discuss it with your team. This internal review allows for multiple perspectives and can help identify the best course of action. It also ensures that your response is aligned with your team's strategy and goals. By involving your colleagues, you benefit from their experience and expertise, which can lead to more effective solutions and a stronger, more cohesive response.

添加您的观点

5 Plan Your Response

Once you've assessed and discussed the feedback, plan your response carefully. Outline the steps you will take to address the issues raised, and be clear about any changes that will be implemented. A well-thought-out response shows that you take the feedback seriously and are dedicated to making improvements. It also helps manage expectations by providing a timeline and setting realistic goals for resolving the issues.

添加您的观点

6 Maintain Professionalism

Throughout the feedback process, maintain a professional demeanor. Responding defensively or dismissively can damage relationships and hinder progress. Instead, approach each piece of feedback with a positive attitude and a willingness to learn. By remaining professional, you reinforce your reputation as a reliable and respectful team member, someone who values constructive criticism and uses it to drive personal and project growth.

添加您的观点

Nupur Milind Jagtap

| Consultant at Capgemini | ISTQB-CTFL | Duck Creek Policy QA | PnC Insurance | Automation W/ TAC |
举报内容
Maintaining professional behavior during the review process is essential. If you receive feedback that you disagree with or find offensive, it’s important to seek clarification without becoming defensive or disrespectful. Reacting impulsively can harm work relationships and your reputation. Instead, remain calm, patient, and open to constructive criticism. Even if you feel your efforts are overlooked, demonstrate a willingness to learn and grow.

已翻译

赞

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Software Testing

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

Here's how you can navigate the potential pitfalls when responding to feedback in software testing.

1

2

3

4

5

6

7

1 Acknowledge Quickly

2 Evaluate Objectively

3 Clarify Doubts

4 Discuss Internally

5 Plan Your Response

6 Maintain Professionalism

7 Here’s what else to consider

Software Testing

给文章评分

感谢您的反馈

更多Software Testing相关文章

更多相关阅读内容

Here's how you can navigate the potential pitfalls when responding to feedback in software testing.

1

2

3

4

5

6

7

1 Acknowledge Quickly

2 Evaluate Objectively

3 Clarify Doubts

4 Discuss Internally

5 Plan Your Response

6 Maintain Professionalism

7 Here’s what else to consider

Software Testing

给文章评分

感谢您的反馈

查看其他技能