Here's how you can navigate the impact of remote work on career growth opportunities in customer experience.

As a remote CX professional, tech is your friend.Here are some 5 ways to leverage technology: 1. Utilise CRM software (e.g. Salesforce, HubSpot, Zoho) to centralise customer info, track interactions & manage customer relationships more efficiently. 2. Adopt communication platforms (e.g. Slack, Teams, Zoom) to facilitate communication, collaboration & meetings with customers & colleagues. 3. Implement a help desk or ticketing system (e.g. Zendesk, Freshdesk) to organise enquiries, track issue resolutions & improve response time. 4. Leverage AI (e.g. Copilot, OpenAi, Liveperson) to provide instant responses to customer queries 24/7 5. Use analytics tools (e.g. Google Analytics, Qualtrics, SurveyMonkey) to collect and analyse customer feedback

Navigating remote work's impact on career growth in customer experience involves leveraging technology and maintaining proactive communication. For instance, I use Slack and Zoom to stay connected with my team and clients. At Folha de Louro, I implemented virtual workshops to keep everyone aligned and motivated. This approach has allowed me to manage remote teams effectively and continue advancing my career.

To enhance your skills with technology, concentrate on mastering customer experience (CX) software, such as CRMs, omnichannel communication platforms, and customer analytics tools. Engage in online courses or obtain certifications in customer journey mapping, design thinking for CX, and AI-powered customer service. Advocate for new technologies within your team, showcasing your expertise and adaptability

Para atua??es remotas, entendo que algumas pessoas precisam ter skills como: senso de dono e urgência, organiza??o, comunica??o e gerenciamento de tempo. A Autonomia e Autogest?o s?o características importantes para que as pessoas liderem iniciativas com uma forma mais independente. Com certeza ter o apoio de algumas ferramentas podem auxiliar, como o uso de CRM e chatbot ou FAQ para que os clientes possam consultar e trazer uma experiência sólida. Em resumo o uso da tecnologia será primordial para uma estratégia eficaz quanto a experiência do cliente.

Demonstrate Proactive Communication: In a remote setup, visibility is essential. Proactively communicate your achievements, challenges, and ideas to your team and supervisors. Regular check-ins and status updates can help keep everyone informed about your contributions.

Effective communication skills are essential for growth. While working remotely, regular meetings and clear communication help teams stay on track and succeed. Supportive environments with open discussions make learning easier and help everyone contribute effectively. Sharing your work and successes often is important for staying visible and advancing in career. Using different communication tools keeps everyone connected and engaged. Remote work isn’t a barrier to learning, you just need the drive to learn no matter what.

Effective communication is key to overcome the phisical distance and less acceptable behavior of people that is not commited. It is important a permanent touch and communicational approach to make people fell part of a team, group or community.

La comunicación efectiva es relevante en cualquier función que se desarrolle en una compa?ía. Como líder de CX, es importante tener claridad de los objetivos que se quieren comunicar para transmitir eso al equipo. En esta tarea, es importante tener definiciones claras, de roles y responsabilidades, que permitan a cada integrante del equipo realizar sus funciones. Esto permitirá plantearse frente a las exigencias, no solo del mercado, sino también de la compa?ía. El tener un equipo capacitado, permitirá generar confianza en las funciones que realizan llevando a cada integrante a sentirse confiado en sus capacidades para optar a nuevos cargos y buscar promociones.

A great way to make everyone on your team feel included and communicated with is to set up regular one on one meetings and department meetings. Also, in my experience realizing everyone is human and not robots has significantly helped in boosting the communication within in my team.

Open and effective communication is key to ensuring that remote work is effective and also assists with keeping everyone accountable.

To build virtual networks, engage with internal online communities focused on customer experience (CX). Participate in industry webinars and online conferences to connect with fellow professionals. Additionally, seek out virtual mentoring programs available through your company or industry associations to expand your professional network.

La evolución está puesta en marcha. Pasamos de organizaciones producto centristas a clientes centristas y estamos transitando la evolución a una sociedad centrista, donde la colaboración está por encima de la competencia. Entender el contexto requiere salir de la caja, explorar diferentes mundos, vivir en la diversidad. Generar redes nos abrirán puertas y nuestro mindset.

Apesar do CX já existir há muito tempo, essa concep??o mais técnica é estruturada ainda é muito recente nas empresas e como departamento inexistente na maior parte das empresas. A Rede de relacionamento com profissionais de CX será valioso para que o tema seja desenvolvido cada vez mais em todos os aspectos. Dividindo dores e sucessos o aprimoramento profissional será alcan?ado de maneira mais rápida e efetiva

In remote work, effective communication is key, especially when sharing insights that benefit the team. Here’s how I do it: - In meetings, I offer proven strategies and ideas that enhance our operations. - I use emails and virtual meetings to regularly share successes and learnings, ensuring visibility with superiors and peers. Sharing your knowledge not only supports your team but also keeps you visible for promotions and new opportunities.

Una de las mayores dificultades del trabajo remoto, es la vinculación con otros para establecer redes profesiones de trabajo que permitan el crecimiento profesional. Considerando esto, es importante el crear y participar en comunidades que permitan un desarrollo sostenible en el tiempo de vinculos laborales sociales a fin de crear una red de contactos profesionales. Sin embargo, la tecnología ha aportado para que los profesionales puedan reunirse en plataformas como Linkedin, a fin de que puedan crear estas redes en el poco tiempo que tienen disponinles. Lo importante, es saber aprovecharlas y tener claridad de que tipo de red quiero extender que potencia mis conocimientos y habilidades.

Feedback is essential in any role, as it helps: - highlight opportunities for improvement, learning & growth - identify strengths & weaknesses - expose us to different perspectives - encourage communication, transparency & trust - holds us accountable Ideally, your work has an established feedback culture but if not, identify key stakeholders (customers, peers, managers) and solicit feedback. Tips: - use 1-1 meetings to ask questions e.g. where you could seek improvement, innovative ideas, inspiration etc - use analytics from customer surveys - use performance evaluations to express that you value feedback Use feedback as a catalyst to improve your customer service skills.

Engage with your manager to discuss your career goals and seek detailed feedback on areas needing improvement and how your work aligns with advancement opportunities. Additionally, request a 360-degree feedback process for anonymous insights from colleagues across departments about your skills and work style. To further enhance your skills, use online self-assessment tools to evaluate your customer experience (CX) competencies and identify areas for development.

Primero hansei, que viene de la filosofía japonesa. Requiere de humildad e instrospección para reconocer en qué debemos mejorar. La mejora continua es fundamental para el crecimiento y la evolución personal. Sin mejora continua nuestros proyectos y negocios están en riesgo de quedar obsoletos.

Continuous improvement is key to career growth. Seek feedback from colleagues, managers, and mentors to identify strengths, weaknesses, and learn new skills. Use feedback to address blind spots, show commitment to growth, and create a plan for improvement. Provide constructive feedback to others to foster a culture of continuous improvement within your organization.

Maintaining open communication with your manager about your career goals and skills development is key. This transparency allows them to provide opportunities that align with your strengths and professional aspirations, fostering a supportive environment that enhances personal growth and job satisfaction.

To effectively align your career goals with company objectives, craft specific and measurable targets, Ensure these goals are attainable and relevant to your role and the company's needs by discussing them with your manager. Additionally, set clear deadlines to stay focused and monitor progress.

In today's remote work environment, setting clear and measurable goals is crucial. It helps team members understand their roles and responsibilities, track progress, and adjust strategies. By establishing specific, achievable, relevant, and time-bound goals, remote teams can enhance communication, increase productivity, and foster accountability. Defining clear and measurable goals is essential for any remote team looking to thrive in today's work landscape.

Tener los objetivos claros es la clave de un trabajo eficiente. Los indicadores que se utilicen para medir el cumplimiento de estos objetivos deben estar ajustados a la realidad de la compa?ía y el contexto en que se vive. Además, el contar con los objetivos claros permite mantener la disciplina y la proactividad, evitando de esta manera, la complacencia y además, permitirá el desarrollo de nuevas habilidades que a su vez, conllevará a la asunción de proyectos desafiantes. En el mundo del servicio, las metas no solo están relacionadas con lo comercial, sino también con la calidad de servicio que se entrega, por lo tanto, el tener indicadores de servicio, es relevante para tener éxito.

Lorsque vous visez une promotion, il faut conna?tre les attentes de votre hiérarchie. Cela se traduit par des objectifs : - Il est nécessaire d'avoir telle ou telle compétence (management, softskill) - il est nécessaire de ma?triser tel outil. - il est nécessaire de faire telle performance, xARR, xTx de Churn, xUpsell, etc. Cela devient donc vos objectifs plus macros pour obtenir la position désirée.

The goals are the MAP directing, showing, pointing at the mission of every goals. any organization without a goal is aimless.

Upskilling is essential to stay competitive in the CX field. You can look at technical skills e.g. CRM software, data analysis tools etc., as well as soft skills like problem solving and conflict resolution. There a some great, cheap or free, accessible online courses available on platforms like Udemy and LinkedIn learning, or you may want to aim for certifications. You can also read books and articles on customer experience, leadership or communication or attend online workshops and virtual conferences.

Enhancing skills is crucial for navigating the impact of remote work on career growth opportunities in CX. Utilizing micro-courses and obtaining certifications can expand your existing CX skills and help you acquire new ones. For instance, learning a new CRM can develop new competencies essential for a new role. Additionally, training in AI tools is valuable for understanding implementation and management, giving you a competitive edge.

With many options like Coursera, edX, and even LinkedIn Learning, it creates a huge advantage for employees to gain a new skill in their field, or brush up on old ones. With more organizations accepting certificates from these sources instead of having to sign up at a university, spending a ton of money, it's a win-win for everyone. This also shows the willingness and passion an employee has for their line of work, by rewarding them for the dedication and time spent on obtaining these skills.

El estudio constante y la actualización de las nuevas tendencias en cuanto al servicio se refiere, va de la mano con la implementación por parte de las compa?ías, de tecnología avanzada que permita aplicar esos conocimientos y habilidades. Con el crecimiento tecnológico y el crecimiento en habilidades y conocimiento, crece el valor de la marca y la empresa, ya que aumenta el nivel de servicio y la percepción de la compa?ía en la comunidad. La automotivación para la capacitación muchas veces no viene por el individuo, sino que requiere motivación y sugerencias de los lideres de la organización lo que incluye, convenios estratégicos para que puedan lograrlo.

n the field of Customer Experience (CX), continuous learning is crucial to staying relevant and competitive. Here are some ways to stay on top of the latest trends and technologies: 1. Stay informed about CX trends through industry publications and webinars. 2. Develop new skills that are relevant to CX, such as data analysis and customer journey mapping. 3. Experiment with new technologies like chatbots and virtual assistants. 4. Learn from others in the industry through workshops and networking. 5. Use customer feedback to improve the CX and build loyalty. 6. Embrace a growth mindset to adapt to the changing CX landscape.

One thing I have found helpful is constantly getting in touch with your customers and team. This is because a touch of human aspect is very important to reminding your followers that you always care about how they feel.

Inteligência emocional é um ponto muito importante e faz com que nos traga oportunidades, é através do menor movimento do cliente que seja, temos a chance de apontar onde está a dor dele, se for algo concreto, podemos trabalhar no cenário de melhoria, aprimoramento e etc, se for algo abstrato, é uma oportunidade para criar, levantar requisitos e ter um produto de potencial, com base em insights e vivência na experiência do cliente!

One thing I find helpful is to be continuously growing my skills and increasing my knowledge base. I’d rather be proactive vs. reactive.

Un liderazgo potente y efectivo marcará el éxito de cualquier meta u objetivo que se trace una compa?ía. Un líder que es excelente en lo presencial, puede no serlo también en lo virtual, por lo tanto, es importante que los lideres conozcan sus limitaciones y brechas, buscar capacitaciones y feedback continuo para liderar exitosamente a los equipos de trabajo. Muchas veces, existe temor en cómo hacerlo considerando las variables desconocidas que a veces presenta el teletrabajo, sin embargo, lideres capacitados e involucrados con sus equipos, motivan e inspiran a mejorar.

Fusos horários e a necessidade de se equipe o trabalho remoto e a vida doméstica é um grande desafio! A diferen?a de horário pode significar que tempo ideal de alguns é fora do horário de trabalho de outros. Os que trabalham em horários alternativos podem impacto o tempo de resposta e impactar produtividade de outros. Trabalhando em ambiente doméstico, com presen?a de famíliares e crian?as, podem impactar na concentra??o e produtividade. A falta de intera??o face a face em meio a múltiplas tarefas, pode ser impactante a saúde mental! Vale pensar nisso!